Best Buy Asheville South

I recently purchased a new open box laptop from the Best Buy in Arden, and when I got home and opened everything, half of the charger was missing- the part that connects to the laptop. The listing didn’t mention a missing cord, and it stated the laptop was in excellent condition. When I returned to Best Buy, they sent me to the manager. He basically said that it should have stated the charger was missing but that he can’t give me a charger. He said I could return the laptop and pay for a new one. I would have bought the new one from the beginning if I knew the charger was missing, which he said would be at least $30. The way he acted and handled it really put me off, and I think the staff should have checked to make sure everything was there before they sold a returned laptop. Next time I buy something that’s open box anywhere, I’m going to open it in the store to make sure it’s in the condition it states and that nothing is missing, but I believe they can remedy situations like this better. Best Buy has lost me as a customer for awhile.

I felt very uncomfortable shopping as a black African American guy with dreads was following me

Bought an 85 Sony Bravia 3 Television today with the labels stating it's missing the remote. I had them add a remote to my purchase. I asked the represented (Blue Shirt) to open the box so I could inspect the item. He stated their policy prevents them from opening the box. When I arrived home, 60 miles each way, the feet were missing. I've called three times this evening trying to reach someone at the store to see if they have the feet or can give me some feet. I am continuously routed to customer service call center, where they have no ability, or will not, connect me with the store. The representatives in the store were knowledgeable and very helpful during the purchase. However, Best Buy needs to make sure the customer's product condition is clearly representatives by doing a final inspection before the customer leaves the store, is that too much to ask? This has turned out to frustrate me and cost time and money to return to the store, plus having to have someone help me reload the television. I can't tell you how disappointed I am with this experience. I will return the television tomorrow and purchase elsewhere. My advice to anyone buying an open box item from Best Buy that has been reboxed - Don't do it if they won't allow you to inspect the product. You have not idea if the product is as they state it is.

his was by far the worst service experience I’ve ever had with Best Buy. I originally scheduled a speaker replacement, but had to reschedule when my parts arrived late. When they finally came in, I was told by an associate not to bother picking them up because they’d be kept at the installation center. Despite that, I received an email saying my order was canceled for “not being picked up.” That forced me to make an unnecessary third trip just to sort out an issue that wasn’t my fault. Calling for help was no better. I couldn’t get past the automated system to reach a real person. When I finally showed up for my appointment, things got even worse. I pulled into the open garage bay since there were no signs indicating otherwise, only to be screamed at by a larger employee yelling “Get out! Stop! Back up!” I was shocked. That’s not how any customer should be treated. After I parked and walked in, the same associate who screamed at me apologized and said he could’ve been fired because I entered the garage. Again, no one had ever told me not to. In the end, I spent nearly $200 on parts and installation for an experience that was frustrating, unprofessional, and completely not worth the money. Save yourself the time, stress, and cost, go anywhere else to have your speakers replaced.