Best Buy Asheville South

Ordered a laptop and it was not delivered to the right address by the use of Rodie. Submitted a refund or replacement request to Best Buy and provided proof and Best Buy denied the request, horrible Best Buy customer service. Will never buy from Best Buy again.

Went in last night to look at buying a new TV and an Xbox. The manager there Logan asked if we needed any assistance or questions about the TVs asked a few questions about the TVs and talked them all over and finally after about 30 minutes or so I decided to go with the best TV to my interests. He was so helpful and professional and really polite. hands down one of the best encounters I've had with anyone who works in costumer service. Even after keeping him there past closing he was nothing but polite and professional. He hooked us up with the Xbox , TV , wall mount and sound bar! Plus he even has it where it'll all gets delivered and installed.

Staff at this Best Buy are awesome!!

BEWARE!!! I bought a $4,000 TV, so not a chump change purchase. This experience from the South Asheville store off McKenna Rd., including the customer service from their supposed “Experience Manager,” Ray Milton was by far the worst purchase experience I’ve ever had. I understand things happen, but they had plenty of chances to make things right. From purchase to final install it took over 2 months and 4 scheduled attempts. The first two scheduled attempts were no-show without any communication, and the third they dropped the TV and did $750 damage to my floor. Every failed attempt they put me in the back of the line, which meant minimum 2 week delay and certainly no weekend options. They had plenty of opportunities to show good customer service (proactive comm’n, priority, sympathy, compensation, etc.), but not once did they. I can’t tell you what this cost me in rescheduling my work week, time sitting around waiting to show up, time on hold on the phone, time getting them to do something, time scheduling repairs, etc. Would have been nice if their Experience Manager actually cared enough to step in other than respond with “your order has been escalated” and a $300 credit. I am a loyal person and have purchased over $50k of items from Best Buy and this will be my last. 1/27/26 Update - there canned response to follow up with one of their SoMe accounts says it all.