I had the team reset an old computer for me. Then install some programs back in. Perfect job.
Jenny W
September 01, 2025
I recently purchased a new open box laptop from the Best Buy in Arden, and when I got home and opened everything, half of the charger was missing- the part that connects to the laptop. The listing didn’t mention a missing cord, and it stated the laptop was in excellent condition. When I returned to Best Buy, they sent me to the manager. He basically said that it should have stated the charger was missing but that he can’t give me a charger. He said I could return the laptop and pay for a new one. I would have bought the new one from the beginning if I knew the charger was missing, which he said would be at least $30. The way he acted and handled it really put me off, and I think the staff should have checked to make sure everything was there before they sold a returned laptop. Next time I buy something that’s open box anywhere, I’m going to open it in the store to make sure it’s in the condition it states and that nothing is missing, but I believe they can remedy situations like this better. Best Buy has lost me as a customer for awhile.
I felt very uncomfortable shopping as a black African American guy with dreads was following me