I did not have a issue with the store itself but I did receive misinformation based on how a credit check would effect my score as the employee said it was a soft check when in fact that was not the case. I hope some form of management sees this so that they can properly inform the employees
Went to get a store pickup and 3 employees stood around at the front no one helped me until I had to bug them go so sometimes.
Response from Best Buy
January 11, 2025
Hello, Kyle,
Thanks for reaching out and providing your feedback. Trying to get assistance should be easy at Best Buy, so I can understand your frustration. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64665776". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
I bought a computer less than 2 months ago. About a month after purchase, the computer started making a very loud humming noise. I called Best Buy customer service. The man told me I could return it no problem until a certain date. The next day, I drove an hour one way from home to return it and the store wouldn't accept the return. I am very easy to work with; they are not. Done with Best Buy.
Response from Best Buy
January 09, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64661701" and share your full name, email, and phone number.
Thanks,
^Jacob