You cant call them they redirect you to an indian call center and then for them to andwer questions you have to give them your zip code, address, name, ect. Place is a joke
This employee named vee helped me out on a gadget I wanted to get, answered all type of questions I had and even gave me some better alternatives.
Would give them less if I could , rude staff . Recurring hidden fees they will auto draft even if you didn’t agree. Prob stay away Best Buy membership use to be good now they make sure to scam you.
Working in the tikahtnu mall and I can't leave my post, except for a short window at lunch. Tried to buy a samsung phone charger for pick up as I utilize my phone for work and left my charger at another location. BestBuy online stated it was in stock. Order was cancelled shortly afterward indicating no inventory. Tried to call to see what is actually available and got the phone AI, which is terrible and it hung up on me eventually. For a brick and mortar store, customer service should be your top priority. AI call screening is not good service IMHO. I called target down the block and got what I needed and they delivered it for free.
Response from Best Buy
March 15, 2026
Hello, Chris,
Thank you for taking the time to leave a review. It can be frustrating when an order is cancelled due to inventory constraints. If you'd like to formally document your review or are in need of assistance, please reach out on social media. Please reference Google Review 129756 when reaching out.
Our team would be happy to assist you on any of the following platforms:
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