Best Buy North Anchorage (Tikahtnu Commons)

I bought a tv from them and it was broken and they said it was my fault because it was on it flat side but when I opened it, it didn’t have have the screen protector on it like new tvs should have

I’ve been shopping at this Best Buy for years now. Today will be the last time I’ll shop here. Maybe even Best Buy period. I received the normal greeting when I walked in, asked if I needed help finding anything. I said no thanks, since I already knew what I was wanting to purchase and had checked the app to see if it was in stock, which it was. On my way to the headphones I was after, I was approached by three different associates asking if I needed help finding anything. It’s almost as if I was profiled as someone to keep an eye on for shoplifting. I forgot they had rearranged where the headphones I was after would be, so I migrated to where they moved to, but checked on some trading cards and found something else I wanted to buy. On the way to the headphones, I was AGAIN asked if I needed any help. Again I said no, but added that I had already been asked that four or five times and with all due respect I know you’re doing your job but I don’t need/want help. When I get to where the headphones are, I decide to check another one I was considering. Then, a security guard approached me, also asked if I needed any help. Again, I said no. I just wanted to compare the two I was considering and make my own decision. They kept me within their eyesight while I compared the headphones. As I move towards the register to check out, the security guard moves towards the front door, I can only imagine to prevent me from trying to make a break for it. I’ve worked retail pretty much my entire adult life, so I know what loss prevention looks like. Having been a regular shopper at this location, it sucks to feel like I’ve been profiled as someone who intends to shoplift. After buying the headphones and the trading cards, I decide to check target. They also had the headphones, so I just bought them there and returned the ones I bought from Best Buy. I highly doubt I’ll step another foot in this Best Buy.

Accurate

In the market for a new phone and was willing to buy. I went in to look at a new IPhone but the phone was off. Asked for help, the employee said “well I can tell you it will not be turned on today”. Employees demeanor was rude and unprofessional. If a portion of your job is customer service why was this individual even hired? Best Buy failed me today. Better luck next time.