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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2909 reviews)
Erica H
January 16, 2025
2 out of 5
Couldn't find help. Had a specific tech question and there was no one available. Also, someone kept unplugging the anti theft alarm, and no one would shut it off. 🙄
Response from Best Buy
January 16, 2025
Hello, Erica,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64684191.
Kind regards,
^Aaron
smokinJoe C
January 06, 2025
5 out of 5
Multiplex
Travis s
January 02, 2025
1 out of 5
Horrible service. Employees ignored me while I was standing in front of them with a question and didn't respond with a "hello" or "how can I help you" I asked my question of where a product is and all I got was a finger point and told it was in that direction.
Response from Best Buy
January 03, 2025
Hello, Travis,
Thank you for leaving us a review. As a consumer myself, I understand not receiving courteous customer service. It is important for employees to acknowledge customers and provide helpful assistance. We appreciate your feedback and would like to formally document your interaction in our corporate system. If you could please reach out to us via social media, our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64637714" when reaching out via social media.
Thank you,
^Ruby
Rob C
December 29, 2024
1 out of 5
No help at this store. Was ready to buy a new TV and sound system. Could find no one to help. Found an employee at the entrance and asked for help. He put me in a queue and said 5 to 10 minutes. After the 10 minutes was up I just left. Very sad really like Best Buy. But this attempt was a bust.
Response from Best Buy
December 29, 2024
Hello, Rob,
Thank you for taking the time to share your experience with us. We completely understand how frustrating it must have been to visit the store ready to make a purchase, only to feel like you couldn’t get the assistance you needed. This is certainly not the level of service we aim to provide, and we truly value your feedback as it helps us improve.
We’d love the opportunity to report this on a corporate level and see what we can do to address your concerns. Please connect with us by sending a private message on one of the following Best Buy social media accounts:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
In your message, kindly include your full name, phone number, and email, and mention that you are reaching out regarding your "Google Review." Also, include the conversation number 64622155 so we can quickly identify and assist you.
We appreciate you bringing this to our attention and look forward to helping you.
Best regards,
^Magee