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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3031 reviews)
Joseph B
November 22, 2025
1 out of 5
Gabby has a bad attitude...
Response from Best Buy
November 23, 2025
Hello, Joseph,
Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/3s7unh)
X/Twitter (https://bby.me/550g02)
Facebook (https://bby.me/ofb9py)
Be sure to send the full details of your situation. Also add Google Review 73319. We look forward to hearing from you.
Roger O
November 20, 2025
4 out of 5
I was able to find what I needed. There was a group of 5 or 6 employees at desk to right of registers. One young man finally came over to do checkout. He didn't seem to be happy to be there.
Gina O
November 10, 2025
4 out of 5
They help you unfortunately there's like 10 customers to 1 or 2 customers service representatives to help so you waiting for a while
Anastasiya C
November 01, 2025
1 out of 5
We purchased a TV from Best Buy and were never told the return window is only 19 days. They also tried to push their membership, which costs almost $60 (they didn’t even clarify if that’s monthly or yearly). I said no — and now we can’t return the TV even though it has issues. They told us to deal directly with the manufacturer instead.
It honestly feels like we were robbed of our money. No one at Best Buy wants to take responsibility, and to make things worse, they even messed up our delivery and sent it to our old address in California.
Please be very careful shopping at this store. The service, communication, and accountability are terrible.
Response from Best Buy
November 02, 2025
Hello, Anastasiya,
We appreciate you taking the time to reach out to us regarding your attempted return. Per our Return & Exchange policy found here: https://bby.me/gci4s6, you would have had 14 days to return the item. Let's review this for you.
First, will you please send us more details? Please message us through our social media channels on Instagram (https://bby.me/n3h4rd), X/Twitter (https://bby.me/2ed2wo) or Facebook (https://www. https://bby.me/7nddcq) with the full details of your situation. Also add Google Review 63467. We look forward to hearing from you.