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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3036 reviews)
Tanya M
December 02, 2025
5 out of 5
Our experience at the Best Buy in Diamond Mall was truly exceptional. The manager, Chase, was incredibly kind and provided us with invaluable assistance. We had traveled over six hours to reach this location, as it was the closest available. Our initial visit to a different Best Buy had been less than satisfactory, as we received inaccurate information that caused us to miss a sale. Therefore, upon arriving at the Diamond Mall location and learning that the sale had concluded the previous day, we were quite disappointed. However, after speaking with the manager about our situation, he graciously honored the sale price for us. We were immensely grateful for his understanding and generosity, especially given the considerable distance we had traveled.
Anonymous
December 01, 2025
1 out of 5
Trying to get ahold of someone on the phone. Just speaking to a robot. Can’t get a hold of a human being. I guess I’ll take my $1000 for a game console somewhere else.
lol
November 29, 2025
1 out of 5
worst customer service i ever encountered
Lianghao T
November 28, 2025
5 out of 5
I reported the delivery issue, and it was delivered today, very quickly.
Response from Best Buy
November 29, 2025
Hello Lianghao,
Thanks for letting us know about this. We're sorry to hear that you are having issues with your delivery. We would like to look into this for you. Can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #77307 in a private message.
Facebook (https://bby.me/60vmtc)
Twitter/X (https://bby.me/74ifoq)
Instagram (https://bby.me/qehv9k)