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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3026 reviews)
Anastasiya C
November 01, 2025
1 out of 5
We purchased a TV from Best Buy and were never told the return window is only 19 days. They also tried to push their membership, which costs almost $60 (they didn’t even clarify if that’s monthly or yearly). I said no — and now we can’t return the TV even though it has issues. They told us to deal directly with the manufacturer instead.
It honestly feels like we were robbed of our money. No one at Best Buy wants to take responsibility, and to make things worse, they even messed up our delivery and sent it to our old address in California.
Please be very careful shopping at this store. The service, communication, and accountability are terrible.
Response from Best Buy
November 02, 2025
Hello, Anastasiya,
We appreciate you taking the time to reach out to us regarding your attempted return. Per our Return & Exchange policy found here: https://bby.me/gci4s6, you would have had 14 days to return the item. Let's review this for you.
First, will you please send us more details? Please message us through our social media channels on Instagram (https://bby.me/n3h4rd), X/Twitter (https://bby.me/2ed2wo) or Facebook (https://www. https://bby.me/7nddcq) with the full details of your situation. Also add Google Review 63467. We look forward to hearing from you.
Emely G
November 01, 2025
1 out of 5
The check out experience was so disappointing, the employee Aj was horrible and was not helpful at all. He was passive aggressive and was borderline yelling. This was the worst experience I’ve had at an establishment, I can’t believe you guys allow this.
Response from Best Buy
November 02, 2025
Hi Emely,
Thanks for sharing this review. We're concerned to hear about this, and can understand your disappointment regarding the service you received in our store. If you'd like to discuss this further with us or need any help, feel free to reach out to us via our social media channels on Facebook (https://bby.me/wzwe7i), Twitter/X (https://bby.me/nk1k5t), or Instagram (https://bby.me/o9szpz). Please include the Google Review reference number #63465 when reaching out.
Scott A
October 29, 2025
3 out of 5
Overpriced for me and this century.
Caleb W
October 28, 2025
1 out of 5
Wanted to buy products yet impossible to get any employee help despite countless requests.