Best Buy Anchorage (Dimond Mall)

I bought a brand new computer, online, it showed up with known issues. I used it for 3 weeks, worked with my own IT to have it resolved, brought it back to Best Buy to have them work on the computer, which they kept for a little over 2 weeks. Get the laptop back, the issues are unresolved. Back to the store, they exchange the computer. Conveniently, they don't have the computer I bought online in stock, so I have to get a model I don't want if I get my computer back that day. And then I have to pay them, for the lesser model, because of their store policy. I live 200 miles round-trip from the closest store, I purchased it online to have options be easier for something like this. Best Buy requires I go to the store to resolve issues. So this is 3 days, using time off, paying for gas, to have them correct an issue for faulty hardware and then pay more for a lesser item that i hate and have to make work. But its "store policy". Well, the resolution to this is that this won't be a store I use anymore. Staff were extremely nice and helpful, they can't make up for terrible corporate policies that are meant to purposefully not take accountability for their faulty products.

Eli - AT&T / Best Buy employee: was AMAZING! I came in knowing exactly what I wanted. Granted there were some minor bumps in getting moved back into an iPhone. But Eli made it so easy. He was incredibly patient and even more kind. Thank you for the fantastic service!

Great deals and variety located in the best mall ever enjoy the call it throw back mall vibe and such;)

I an out pretty quickly it's all laid out so you can navigate the store easily