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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3053 reviews)
Kevin Y
December 25, 2025
1 out of 5
Refund headache as a total tech member. An employee had done the refund incorrectly to a closed PayPal account. It's been many days and the money has not made it back to me. Local store said they cannot help me because an employee had done the refund incorrectly and not as store credit. The manager Albert was kind and professional with the issue. He had suggested a few options. I reached out to customer service support with PayPal and Best buy. No one is able to help me. PayPal said that the money cannot be received by a closed account and Bestbuy said the money has been received. Bestbuy customer service states that there is nothing they can do for me. I'm currently out $899
Best buy customer support takes you to a call center base in India? I cannot understand a word they say and keeps saying that cannot assist me further. And tells me thank you for being a total tech member. After so many phone calls and research to reach a corporate member... I feel like I got robbed.
Response from Best Buy
December 26, 2025
Hello, Kevin,
Thank you for your review. Making a return shouldn't be a headache. If you are in need of assistance or want to formally document your review, please send a private message on social media. Kindly include Google Review 95099 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Blayke M
December 23, 2025
2 out of 5
Severely under stocked and under staffed. Found what I needed, and waited 20 minutes to ring out.
Rebecca
December 23, 2025
1 out of 5
You have THE WORST delivery service I have ever experienced. I have tried 3 times (and waited hours every time) for the fridge I ordered over a month ago to be delivered. The first time it was cancelled for no identified reason after I had been waiting at home for hours for it. The second time I called customer service after the website updated that I needed to reschedule, and they confirmed that the delivery was simply delayed and would occur. They never showed up. I rescheduled again and somehow the fridge was damaged en route and again cancelled. i tried to switch so I could pick it up but somehow that will take 2 weeks longer than if I reschedule to have it delivered again. This is the worst experience I have had with any company, and it is still not clear whether I will get the fridge.
Response from Best Buy
December 23, 2025
Hello, Rebecca,
Thank you for taking the time to share your feedback. Having your appliance delivery rescheduled is never great news, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/cscz4l), Twitter/X (https://bby.me/4vn8t2), or Instagram (https://bby.me/b8blbi). Please reference Google Review #93886.
Stephen D
December 22, 2025
1 out of 5
The workers wouldn’t help me get a vitamix blender on the top shelf, there were plenty of workers yet the one I asked would rather stand around and play circle jerk with their computer (ghost was his name). I’ll gladly get a different product from a place that actually cares about the customer. Don’t waste your time or hard earned money at BestBuy.