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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2999 reviews)
Natalie H
September 16, 2025
2 out of 5
Placed a curb side pick up app didn't work went in they couldn't find the purchase. Even after showing them my order. Had to pay again and as soon as we pulled away we got a notification that our curbside order was ready for pickup.... Had to cancel that and wait for the refund now...
Response from Best Buy
September 16, 2025
Hello Natalie,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/hdy34q), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 43962.
Thanks,
^ Vanessa
Jon K
September 11, 2025
1 out of 5
Your off shore customer service representatives are useless. It would serve you well to bring customer service back to the local level. I am positive most customers would agree.
Response from Best Buy
September 12, 2025
Hello Jon,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/lu1atn), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 42471.
Thanks,
^ Vanessa
Morgan K
September 11, 2025
5 out of 5
Friendly and attentive staff. I love that there's always someone up front to help you out if you need it.
Mtn O
September 02, 2025
1 out of 5
One of the worst Best Buy stores I ever visited. I am surprised Bestbuy didn’t go bankrupt yet with this poor customer service.
With an experience like this to their customers, I wouldn’t count on seeing Best Buy stores in the near future. They are so worst and lagging behind everything. Just took 30 mins for me to get help. And that is to just see if a particular product is available in store. The website said it does, and I didn’t see it in the aisle. They made me wait 30 mins just to get a human come in and check if it’s available, when in fact they could have just let me do it in the app. Sucks!!!!
Response from Best Buy
September 03, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/nd97ww), Twitter/X (https://bby.me/g2k2iw), or Instagram (https://bby.me/x9o9kk). Please also include the Google Review reference number #38750.
Thanks,
^Caleb