Best Buy Anchorage (Dimond Mall)

Our dehumidifier broke so we started looking for a replacement. The Best Buy website looked like they had one in stock that would work for us. We wanted to buy at the store so we could look at it and ask questions about the item. When we entered the store, an employee asked if he could help us locate an item. We showed it to him on my husband's phone and he directed us to a service desk. We didn't have a long wait, but the employee who tried to help us had no idea where the dehumidifiers were. Eventually we started looking around the store, but couldn't find them. The employee eventually gave up too. We were in the store for about 30 minutes and left empty-handed. We figured we would go to dinner and try ordering for curbside pickup. We placed the order for an open-box dehumidifier over dinner but by the time we finished our meal, my husband had an email saying the item was not available at the store. We then placed an order for the same item but new, not open-box. We got home and my husband got a message that it was ready to pick up. He left to get it and when he got home I peeled off the top layer of tape on the box and underneath there was clearly another layer of tape that had been cut open. We seemed to have got the open-box item we initially ordered but paid the new-item price. This morning I called the store, hoping to talk to a manager about the issue. Unfortunately when you call the store number you get an AI phone tree. When you eventually get a human, you are told that there is no way to connect you to anyone at the store and the best solution is just to go back and talk to someone in person. This will be our third trip to the store for one item. Frustrating!

This Best Buy is great. AJ is great at customer service and Michael in Magnolia home theatre really knows his stuff. Recently purchased a BW and Marantz home audio system from him and am very pleased. Highly recommend this store.

Liam was able to fix my issue quickly and with a kind and professional demeanor tonight. A rare quality in customer service lately. 10/10 service thank you!

I bought a brand new computer, online, it showed up with known issues. I used it for 3 weeks, worked with my own IT to have it resolved, brought it back to Best Buy to have them work on the computer, which they kept for a little over 2 weeks. Get the laptop back, the issues are unresolved. Back to the store, they exchange the computer. Conveniently, they don't have the computer I bought online in stock, so I have to get a model I don't want if I get my computer back that day. And then I have to pay them, for the lesser model, because of their store policy. I live 200 miles round-trip from the closest store, I purchased it online to have options be easier for something like this. Best Buy requires I go to the store to resolve issues. So this is 3 days, using time off, paying for gas, to have them correct an issue for faulty hardware and then pay more for a lesser item that i hate and have to make work. But its "store policy". Well, the resolution to this is that this won't be a store I use anymore. Staff were extremely nice and helpful, they can't make up for terrible corporate policies that are meant to purposefully not take accountability for their faulty products.