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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3116 reviews)
kayla z
June 24, 2026
5 out of 5
Thank u Eric for being so helpful and walking me through everything I needed today. I am not very knowledgeable when it comes to the world of electronics, so I appreciate your professional support and advice with setting up my home office
Eric D
June 22, 2026
4 out of 5
Had a pick up order here last week. The staff was fairly friendly and the facility was well maintained.
Bernard
June 14, 2026
1 out of 5
I recently visited Best Buy looking for advice on speakers for my car. Unfortunately, the employee who assisted me, who appeared to work in the back area of the store, was rude, dismissive, and not helpful at all. He seemed to assume I already knew everything about the products instead of taking the time to explain options or answer questions. I came in looking for guidance from someone with product knowledge, but the interaction was so unhelpful that it felt completely pointless asking for assistance. Rather than helping me make an informed decision, he made me feel like I was bothering him. Overall, it was a frustrating experience and not the level of customer service I expected.
Response from Best Buy
June 15, 2026
Hello Benard,
We never want to hear that one of our customers felt they were treated rudely and can understand how you may be feeling. We would like to learn more about this interaction. Can you connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172606 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/9SopX0)
• Twitter/X (https://bby.me/rEcTtM)
• Instagram (https://bby.me/D7kTXS)
John V
June 07, 2026
1 out of 5
Tried trading in a laptop. The trade in value fluctuated from $369 to $81 to $61 after they damaged the bottom which turned it from ‘like new’ to ‘fair’.
Response from Best Buy
June 08, 2026
Hello. Thank you for reaching out. Being told multiple things when it comes to a trade in is far from ideal. If you need any assistance or would like for us to look into this further, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 170033.
Thank you.