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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3057 reviews)
Chante L
December 31, 2025
5 out of 5
Best customer service
LIANG Y
December 30, 2025
1 out of 5
Hopeless staff in this store,you'll wait forever to find someone who can help you
Response from Best Buy
December 31, 2025
We understand the frustration when you felt unable to get assistance in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/n34t87), Twitter/X (https://bby.me/kkpkfn), or Instagram (https://bby.me/6zppqr), and mention your Google review, 98245.
Lacey C
December 30, 2025
2 out of 5
I would love to leave a 5 star review, however the sell of the tv went smoothly, but delivery has been a nightmare 😕 I have taken off work twice to have my 100 in delivered and installed. This was supposed to be a christmas present for my husband mind you, and I ordered it the 13th. Today it was supposed to be delivered, nothing and I call... they say they only have me down for my sound bar install. I didnt buy a sound bar!!!! The installation is reinstalling mine after you put the new tv up. I have spent 1000s here for christmas to not have any answers on why I cant get my damn tv. Im about to get a refund and cut up my credit card there! Yall do better and make it right! One frustrated customer here! 😤
Response from Best Buy
December 31, 2025
Hi Lacey,
Thank you for your review. It's understandably concerning when service and delivery isn't completed as expected.
So that we can look into this further to see what we can do to help, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention this is in response to your Google review 98242.
Kevin Y
December 25, 2025
1 out of 5
Refund headache as a total tech member. An employee had done the refund incorrectly to a closed PayPal account. It's been many days and the money has not made it back to me. Local store said they cannot help me because an employee had done the refund incorrectly and not as store credit. The manager Albert was kind and professional with the issue. He had suggested a few options. I reached out to customer service support with PayPal and Best buy. No one is able to help me. PayPal said that the money cannot be received by a closed account and Bestbuy said the money has been received. Bestbuy customer service states that there is nothing they can do for me. I'm currently out $899
Best buy customer support takes you to a call center base in India? I cannot understand a word they say and keeps saying that cannot assist me further. And tells me thank you for being a total tech member. After so many phone calls and research to reach a corporate member... I feel like I got robbed.
Response from Best Buy
December 26, 2025
Hello, Kevin,
Thank you for your review. Making a return shouldn't be a headache. If you are in need of assistance or want to formally document your review, please send a private message on social media. Kindly include Google Review 95099 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport