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Best Buy Trussville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
More to Explore
Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2229 reviews)
Lee F
October 18, 2024
5 out of 5
Great
Joe L
October 18, 2024
5 out of 5
I love my best buys. They go far and beyond.
David H
October 07, 2024
2 out of 5
I placed an order on the Best Buy app for pickup for an open box - excellent Apple Watch Ultra 2 at this location because it was far cheaper than anywhere else. I picked it up on my way out of town and opened the box in the car to find it was a COUNTERFEIT watch! It had a Gucci wallpaper, an info app with the wrong serial number, it was unlocked, said "WATCH ULTRA 2" on the back, and all of the apps looked odd compared to the Series 7 I was holding. They made me wait for an hour before finally giving me store credit which I really did not want. A refund would have been better. At first they tried to hand me a piece of paper with Best Buy's online support number and the watch but I refused because I am not dealing with online support for this issue. I am only giving this 2 stars instead of 1 star because of Buddy. When he came over I finally received assistance. The manager and other lady I was with kept walking away to help other customers and delayed my trip. An awful experience.
Response from Best Buy
October 07, 2024
Hello, David,
Thank you for your review. I often purchase open-box merchandise myself, and I expect it to be in the condition described at the time of purchase. If the device was somehow anything other than what you ordered, I understand why you would have expected a swift resolution. While I’m glad to hear Buddy stepped in to help, it sounds like this was not a seamless process. It is important your report is formally documented. That is something our team, which is based out of our Corporate Campus, can help with.
Please connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64283463.
Best,
^Sarah
Karley J
October 03, 2024
5 out of 5
Giving credit where credit is due! Brandon Capers is the supervisor and he helped me so much when I was in the store the other day. I’m so grateful for that. He was great!!