Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2426 reviews)
Mel C
October 30, 2026
5 out of 5
Sean. That’s all. If you need to go to this store for any reason, see Sean. 10/5 stars for knowledge and genuine customer service!
charles M
October 18, 2026
5 out of 5
Very prompt curbside
Jerijanneice W
October 14, 2026
2 out of 5
Always have a assertive staff! Especially when their trying to sell you something. Otherwise sometimes good customer service and sometimes not. Only went to reset my son's phone. Had to wait and the young didn't even say anything to the customers. If you give me a second I'll be with you anything. She definitely wasn't trying to deal with me and I wasn't a hassle even tipped the young man.
Response from Best Buy
October 14, 2026
Hello,
Thank you for the review. We never want to make it difficult for you to receive help, when going into our stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 238002
Alencia L
October 03, 2026
1 out of 5
Came here with my sister to look for an Apple Watch charger and the worker just pointed us in a general direction. She also asked for an AirTag and they seemed like they didn’t even want to get that for her. We walked around the store since the website said there was one in the store but had no luck. In our search, many workers “walked by” but none seemed genuinely interested in helping.