Best Buy Trussville

I’m still paying for a $1,099 laptop I purchased from Best Buy in May 2023 that completely failed due to a hardware issue. I took it in for repairs THREE times, and was finally told the laptop was “too outdated” to fix less than a year after purchase. The store manager confirmed the device was SKUed out in 2023 and that no parts were available. I was told the in-store manager would follow up with me with a call, but two weeks have gone by, and I never heard from them. I originally chose this laptop after exchanging two other devices (both defective) in the same month. I’ve now cycled through three laptops, and this ASUS unit marketed as a high-performance gaming machine was the last straw. Best Buy refunded me the $84.95 diagnostic fee, but that’s where the help ended: no refund, no replacement, and no accountability. The product is unusable, yet I’m still stuck with the debt. I’ve reached out through every official channel, including store, corporate, and Citibank dispute, with no resolution. For a company that prides itself on tech support and protection, this has been a massive letdown. Buyer beware: Ask when the device was manufactured, whether it’s still supported, and whether parts are still available because they might sell you “new” tech with no mechanism to fix it when it breaks.

I've gotten decent deals here but honestly the inventory for phone accessories being so limited for a store of this size is kind of ridiculous. Unless you have an Apple or a Samsung you won't find any accessories here, even for a Pixel 9 Pro. There were only two cases available at this store in the first place (both were OtterBox brand, the commuter and the defender) and they were out of all of them save for one defender case. I'm not looking to carry a brick around so I decided to pass. I understand not carrying accessories for every phone out there, but you should be hitting more of the market beside two phone manufacturers. There are a few other competing android phone companies out there and in the line of phone cases there are multitudes other than OtterBox. The staff were nice but their inventory manager has missed the mark in their cell phone department.

Items not in stock

Our service was amazing