Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2272 reviews)
Diane
January 16, 2025
5 out of 5
The sales staff took such a long time with me because I had particular things I required in a laptop that were not easy to find. The young lady showed no impatience with me as we would see nearly all my requirements and fall short on one or two. She diligently searched the different manufacturers, and we finally found one with minimal compromise. That kind of customer service is rare but very necessary when you want a good piece of equipment. Two thumbs up for Karmy at the Trussville Best Buy!!
Ashley E
January 16, 2025
5 out of 5
Does what it's supposed to do! ❣️
Randy D
January 12, 2025
5 out of 5
I called Best Buy and to ask a couple of questions regarding why my TV was not working. I somehow got a person in Ohio. I am in Alabama. I just wanted to write a very positive review about the service I received. The person that helped me was Herbert Hatter.
He was beyond kind and knowledgeable. Sometimes in life you just get in touch with people who seem to care. Herbert was that guy. Thank you so much Herbert. People like you are the reason I shop at Best Buy and will continue to do so in the future.
Christy M
January 07, 2025
5 out of 5
Got some really great cyber week deals for Christmas presents. I got my mom a 65" Samsung TV and replaced the one my son broke. Phone cases my daughter had been wanting and an air fryer for my Pops. I got the majority of my gifts to give Thanks Best Buy! I will recommend you to everyone needing the best prices on tech computers TV or gaming. If you are looking for gifts or personal buys there is something for everyone. Great customer service in store and by phone.. Best Buy is definitely the best place to shop