Best Buy Trussville

Always have a assertive staff! Especially when their trying to sell you something. Otherwise sometimes good customer service and sometimes not. Only went to reset my son's phone. Had to wait and the young didn't even say anything to the customers. If you give me a second I'll be with you anything. She definitely wasn't trying to deal with me and I wasn't a hassle even tipped the young man.

Came here with my sister to look for an Apple Watch charger and the worker just pointed us in a general direction. She also asked for an AirTag and they seemed like they didn’t even want to get that for her. We walked around the store since the website said there was one in the store but had no luck. In our search, many workers “walked by” but none seemed genuinely interested in helping.

Jackson assisted with the purchase of an iPad, a ZAGG glass screen protector, and a case. We purchased a Lenova computer from Jackson last year based on his recommendations. He is knowledgeable and professional. After our purchase, Greg on the Geek Squad installed the glass screen protector. He was friendly, quick, and efficient eliminating all the dust and bubbles. Best Geek Squad experience we have had.

Unfortunately we frequent the store a lot because it’s closest to our house. But I would definitely check out 280 or Hoover before heading over to the Trussville store. The Trussville store isn’t bad. It’s more their staff.. They keep the a grouchy older gentlemen at the front. I witnessed a line of probably 40 people getting Pokémon cards, The entire time he sat right next to the AP computer upfront where the line has been wrapped around and talked poorly about the paying patrons in line. According to him, he didn’t like the Pokemon people? Which is very interesting considering I witnessed these people spending easily over $100 per transaction, already in line to buy with no questions asked. It’s crazy to think that someone who works at a store would be complaining that they have clients lined out the door to buy product and I’m sure it helps pay for the labor for the morning employees. I’d be really blesssed if I had a store that had that amount of transactions within 10 minutes of being open. Besides the point is I was there to buy ear buds stood in line to make a return with the Pokemon people, made return, stood in front of the headphones case visibly outside the mobile department for over 10 minutes, Unfortunately, didn’t get any help. Didn’t look like there were a lot of workers around to honestly help me at all, but the AT&T Rep saw I was looking around for an employee and he asked if he could help, told me he could not get the stuff out of the case (which I completely understand) That it would have to be an actual Best Buy employee. All while older guy just stood around grumpy. Hopped back in line waited just to have to ask the person who was checking people out at the front (and had quite a line) to run and get the headphones out. They did and they were super nice but as a former bestbuy employee I think it’s absolutely ridiculous I saw floor keys on his hip and a walkie talkie in his ear. Y’all got to do better. Wouldn’t have wrote this review if this was my first bad experience at the Trussville Bestbuy.