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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2412 reviews)
Robert R
July 29, 2026
1 out of 5
Walked around Best buy. Not one person offered to help me which is totally unusual for Best buy
Response from Best Buy
July 30, 2026
Hi Robert,
Thank you for sharing. Our goal is to create a welcoming environment when visiting our store, and we appreciate you taking the time to share feedback on your recent interaction with us.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/NReeM3, Instagram: https://bby.me/vePpNE, or Twitter/X: https://bby.me/5yEVAA and reference Google review 195227 in the details you provide.
^Pre
Addison K
July 29, 2026
1 out of 5
We purchased a washer and dryer from this store for pickup but later needed to change the order to delivery. Unfortunately, the associate who arranged the delivery entered the wrong address without confirming it with us, and our appliances were actually sent out for delivery to that incorrect address.
The day following the attempted delivery, we returned to the store to correct the address and get an updated delivery date. A different associate confirmed the correct address and provided us with a new delivery date. However, they failed to mark the delivery fee as paid, which resulted in our washer and dryer never being loaded onto the delivery truck.
Because of these repeated mistakes by the staff at this location, we have now been without a working washer and dryer for almost three weeks and must wait even longer to receive our appliances. While mistakes can happen, it is extremely frustrating that multiple preventable errors have caused significant delays and inconvenience. We expected much better communication, attention to detail, and customer service throughout this entire process.
After this experience, we will no longer be doing business with this location and we will be directing others to no longer do their business with this location as well.
Response from Best Buy
July 29, 2026
We understand the frustration when your delivery has not gone as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/TH6gAP), Twitter/X (https://bby.me/dy8PiR), or Instagram (https://bby.me/TAYkCy), and mention your Google review, 194993.
Sean M
July 28, 2026
5 out of 5
KC was a great help. I've been to a few Best Buys, but this was by far the best customer service.
Darryl Z
July 21, 2026
5 out of 5
While shopping at the Trussville Best Buy today I was helped by one of the sales representatives named KK. She was very nice and helpful. If you ever visit this location please make sure to ask for her.