Julieann R
February 18, 2026
I visited Best Buy in Trussville on February 18th to purchase a new laptop. Dealt with Brandon who was very very courteous, patient with me and went out if his way to assist me. Most staff of any "big brand" store are usually dismissive, but I was pleasantly surprised with the caring and genuine support Brandon offered and have to me. I will definitely be back for my future computer needs. (Even though Wal Mart was less expensive). Thank you Brandon as and I hope your manager sees this post! 5 star all the way.
Normal Best buy, over priced and understocked.
Response from Best Buy
February 15, 2026
We always try to deliver a great experience, and understand the frustration when unable to find the item you are looking for at a good price. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/9vzka0), Twitter/X (https://bby.me/oxq31a), or Instagram (https://bby.me/4l8b7k), and mention your Google review, 117388.