We went for a television remote and the worker Jackson found us and gave us directions. After that he found us looking at the Oura rings and the Apple Watch and he went out of his way to help us. He was extremely kind, helpful and professional. If you go look for him!
I ordered a computer from the Trussville store but when I call I can’t get anyone from that store to pick up. They direct me to a call Center and I know that my computer is there, but I will have to drive there to speak to someone. Terrible customer service
Julieann R
February 18, 2026
I visited Best Buy in Trussville on February 18th to purchase a new laptop. Dealt with Brandon who was very very courteous, patient with me and went out if his way to assist me. Most staff of any "big brand" store are usually dismissive, but I was pleasantly surprised with the caring and genuine support Brandon offered and have to me. I will definitely be back for my future computer needs. (Even though Wal Mart was less expensive). Thank you Brandon as and I hope your manager sees this post! 5 star all the way.