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Best Buy Trussville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2384 reviews)
David B
March 29, 2026
5 out of 5
We went for a television remote and the worker Jackson found us and gave us directions. After that he found us looking at the Oura rings and the Apple Watch and he went out of his way to help us. He was extremely kind, helpful and professional. If you go look for him!
Jeff J
March 07, 2026
1 out of 5
I ordered a computer from the Trussville store but when I call I can’t get anyone from that store to pick up. They direct me to a call Center and I know that my computer is there, but I will have to drive there to speak to someone. Terrible customer service
Stephanie A
March 06, 2026
1 out of 5
I was told through online customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for the Geek Squad/Best Buy protection plan, which is supposed to cover repairs. However, when I arrived at the store, I was told I had to pay an $80 fee to send the computer off and that the information I received online was incorrect.
This was already my second trip to the store, and they still would not waive the fee despite the misinformation from their own customer service.
Based on this experience, I would recommend purchasing electronics elsewhere, such as Amazon, where warranty coverage and customer service tend to be much more consistent.
I was told online via customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for repair/protection through Geek Squad with the Best Buy protection plan. Once I get to the store I'm told I have to pay a $80.00 fee to send it off and that I was told wrong. They would not waive the fee and this was my second trip to the store. I would recommend getting electronics somewhere else like Amazon who has better warranty coverage and better customer service.I was told through online customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for the Geek Squad/Best Buy protection plan, which is supposed to cover repairs. However, when I arrived at the store, I was told I had to pay an $80 fee to send the computer out and that the information I received online was incorrect.
This was already my second trip to the store, and they still would not waive the fee despite the misinformation from their own customer service.
Based on this experience, I would recommend purchasing electronics elsewhere, such as Amazon, where warranty coverage and customer service tend to be much more consistent.
Damian D
February 28, 2026
5 out of 5
Geek squad is awesome!