Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2366 reviews)
Hustle T
December 24, 2025
1 out of 5
Just making a simple call to find out if a product is on the shelf before I waste my time and gas going all the way to the store. No direct line to store! took my business elsewhere.
Response from Best Buy
December 24, 2025
Hello Hustle,
Thanks contacting us. That is a great idea! We would like to see if we can help. You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #94413 in a private message to start the conversation.
Facebook (https://bby.me/ilnchh)
Twitter/X (https://bby.me/p0aa0h)
Instagram (https://bby.me/j7p6gh)
David C
December 21, 2025
1 out of 5
Buy online, pickup in 1 hour. "We don't have any in the store"
Shane P
December 19, 2025
1 out of 5
I literally paid $270 extra on a very big purchace for my son the extra was to have it set up and ready on christmas morning all i had to do was plug it in...
Not the case i opened to check it out one cooling fan was siezed up and no programs loaded no out put from tower yea they never opened box just kept my item 1 day and called said oh its ready now
How bad would that have been on
christmas
DO NOT TRY TO CALL ITS ALL A NEVER ENDING CIRLE OF AUTOBOT 31 MINUTES NEVER GOT HUMAN ON PHONE
Response from Best Buy
December 19, 2025
Good Afternoon, Shane,
We fully understand how you are feeling after there was an issue with your recently purchased desktop computer and wanting to review what options there are to assist you. We would be happy to help. Please contact our team by sending us a private message on social media. Make sure that you include your Google review case ID in your message: #91120.
- Facebook (https://bby.me/3jg4vg)
- Twitter/X (https://bby.me/5z6xv0)
- Instagram (https://bby.me/zqox29)
Hal S
December 09, 2025
4 out of 5
Great store with excellent service and friendly staff.