Best Buy Trussville

Very poor communication. When you call the store they want allow you to speak with anyone that works in the store. Very poor customer service.

Bought a new tablet. No one offered to help, but person I flagged down was very nice and found someone. Person from department was pleasant & helpful, was new, manager came and gave her suggestions and information politely. Got a nice deal on open box tab I had found on line.

Do not go to best buy, they do not have any customer service anymore, it directs you to agents that have barely any information hang up on you and tell you to go to the store itself to get information,that's right information, all I wanted was to get my warranty honored because my headset is having issues and I can't even be told the steps necessary to do so, do I need my id? The original box? Order number? Date? No idea because the agents do not know or ignore my requests for this info, obviously the higher ups at best buy want it to be a pita to get anything answered or to claim any warranty, go somewhere else or buy direct from manufacturer(fun fact most times it's the same price or cheaper and they will honor warranty straight through that company, IE:steel series)

In two weeks, I went to two different Best Buy stores to buy the same item. Both times, whoever they had to check people out couldn't operate the register. Both times I gave up after standing in line for along time. Today, the employee even said they couldn't remember how to check someone out. Amazon.com will get me want I want in one or two days delivered to my house--same product.