Best Buy Trussville

Unfortunately we frequent the store a lot because it’s closest to our house. But I would definitely check out 280 or Hoover before heading over to the Trussville store. The Trussville store isn’t bad. It’s more their staff.. They keep the a grouchy older gentlemen at the front. I witnessed a line of probably 40 people getting Pokémon cards, The entire time he sat right next to the AP computer upfront where the line has been wrapped around and talked poorly about the paying patrons in line. According to him, he didn’t like the Pokemon people? Which is very interesting considering I witnessed these people spending easily over $100 per transaction, already in line to buy with no questions asked. It’s crazy to think that someone who works at a store would be complaining that they have clients lined out the door to buy product and I’m sure it helps pay for the labor for the morning employees. I’d be really blesssed if I had a store that had that amount of transactions within 10 minutes of being open. Besides the point is I was there to buy ear buds stood in line to make a return with the Pokemon people, made return, stood in front of the headphones case visibly outside the mobile department for over 10 minutes, Unfortunately, didn’t get any help. Didn’t look like there were a lot of workers around to honestly help me at all, but the AT&T Rep saw I was looking around for an employee and he asked if he could help, told me he could not get the stuff out of the case (which I completely understand) That it would have to be an actual Best Buy employee. All while older guy just stood around grumpy. Hopped back in line waited just to have to ask the person who was checking people out at the front (and had quite a line) to run and get the headphones out. They did and they were super nice but as a former bestbuy employee I think it’s absolutely ridiculous I saw floor keys on his hip and a walkie talkie in his ear. Y’all got to do better. Wouldn’t have wrote this review if this was my first bad experience at the Trussville Bestbuy.

Today I went to Best Buy in Trussville for a deep freezer. When I tell you the staff is amazing and the store was very organized. We were helped by an employee named Robert. When I tell you excellent customer service that's not enough. He made sure any questions we had were answered and gave us great recommendations for warranties explaining what all was covered. I will most definitely be going back. Thanks again Robert

Walked around Best buy. Not one person offered to help me which is totally unusual for Best buy

We purchased a washer and dryer from this store for pickup but later needed to change the order to delivery. Unfortunately, the associate who arranged the delivery entered the wrong address without confirming it with us, and our appliances were actually sent out for delivery to that incorrect address. The day following the attempted delivery, we returned to the store to correct the address and get an updated delivery date. A different associate confirmed the correct address and provided us with a new delivery date. However, they failed to mark the delivery fee as paid, which resulted in our washer and dryer never being loaded onto the delivery truck. Because of these repeated mistakes by the staff at this location, we have now been without a working washer and dryer for almost three weeks and must wait even longer to receive our appliances. While mistakes can happen, it is extremely frustrating that multiple preventable errors have caused significant delays and inconvenience. We expected much better communication, attention to detail, and customer service throughout this entire process. After this experience, we will no longer be doing business with this location and we will be directing others to no longer do their business with this location as well.