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Frequently Asked Questions About Best Buy Trussville

How do I check product availability at the Trussville Best Buy?
How do I check my order status?
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Trussville stores’ holiday hours?

Recent Reviews

4.2
(2350 reviews)
Dylan Y
October 12, 2025
1 out of 5
I ordered the new Nintendo switch two to be delivered. I paid for them to deliver it same day they sent a kid that was extremely incompetent. Didn’t know what they were doing. Didn’t know how to get to my place. No one else has ever had a problem the system came damaged Hire people that are competent or shut down.
Response from Best Buy
October 13, 2025
Good Afternoon, Dylan. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your Nintendo Switch delivery. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #54992" for reference. You can find us here: Twitter(X): https://bby.me/mjjgxb Facebook: https://bby.me/1tpxih Instagram: https://bby.me/efs969.
Leia S
October 10, 2025
1 out of 5
Bad management
Response from Best Buy
October 10, 2025
Hello Leia, We appreciate your review. We never want to learn of our customers having a bad experience with our management teams. We would like to know more and see if we can assist you in any way. You can communicate with us at a Social Media platform listed below and reference Google Review #53995 in a private message to get the conversation started. Facebook (https://bby.me/j56wb3) Twitter/X (https://bby.me/wbwnv4) Instagram (https://bby.me/nx6ge7) Thanks,
Jacqueline K
October 10, 2025
1 out of 5
Assistance seemed to be non existent. That could have been due to a lack of employees.
Response from Best Buy
October 10, 2025
Hello, Jacqueline, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #53907" when reaching out on social.
joshquitta p
October 06, 2025
5 out of 5
I love it

About Best Buy Trussville

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