I paid for professional installation of a TV mount. It was very poor quality work and left (minor) damage to my residence. Instead of taking ownership of this at the store level, I’ve been left to deal with a third party insurance mitigation.
Because of the poor quality work, I returned the TV mount to the store. All I wanted was the TV mount installation refunded, but Best Buy can't do that.
I walked to the register with 4 employees and it was a bother for them to ring up one item
Response from Best Buy
December 20, 2025
Hello Cheri,
Thanks for reaching out and providing your us with detail of your shopping experience. We can understand how this situation would not be Ideal. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #91678 in a private message.
Facebook (https://bby.me/gf95qm)
Twitter/X (https://bby.me/10uovn)
Instagram (https://bby.me/dbind7)
I just did a return/exchange of a 70” TV at Best Buy 280. We pulled up 5 minutes before close and they had us taken care of and out the door in 3 minutes. Everyone was incredibly polite and helpful, even locating the new TV and bringing it to the front and loading it. I am so appreciative - impeccable service!
Needed a very specific gift card and did not know anything about this item. I walked in was greeted warmly and helped immediately. The person was knowledgeable and nice. I was in and out in under 5 minutes with exactly what I needed for a Christmas gift.