Best Buy Birmingham

Started off as a wonderful experience, met with one of the best sales people I have ever met and figured out a good PC to go with. I'd planned on building one myself but in my inexperience, I was worried I'd mess something up. We ended up going with a Cyperpowerpc, 4060ti, 16gb RAM, 2tb SSD along with an AOC monitor. Fell in love with the setup once we got it home, stress tested it out on a few higher end games (Elden Ring, MH:Wilds, the usual) and right off the bat it had a few red flags. Stuttering, image kept going grainy, never a good sign. Well, next thing I know the thing won't boot up. Oh boy, here we go with the gut instinct telling me to return it all and just go with the original plan. Against my better judgement, I did not do this. This would be my downfall as it would cost me four years (yes, four whole YEARS) worth of priceless data, art, and mods for my favorite games. We take the PC in, narrow it down to a possible manufacturer's defect and swap it out for the same model, swapped the SSD over so all my files were *safe*. We get it back home, blank screen, no boot up right out the box. Turns out the OS malfunctioned, so we take it BACK to the store, express not once, not twice, but MUTLIPLE times that the files on that SSD are INVALUABLE to my job and my passion. To please PLEASE make sure they are careful and copy EVERYTHING over. OneDrive meant nothing as I never used it, made sense that they couldn't do much with OneDrive which they did tell me. They assure us it'll be taken care of. Fast forward to 6PM today, March 4th. My world crumbled and I do mean shredded into pieces when I loaded the PC up to find not a single solitary smidge of my files. My pictures and the measly 4gb of download content were all that was left of my last four years worth of blender material, models, mod files, 300+ hour elden ring save files, lease info, the last scanned copy of invaluable passed family member mementos, school info, I can not express the amount of my life that was just lost in these files and the grief I am now going through at the loss of these files. To others this may seem over dramatic but to me, a lot of these files were my life and my passions. I was even told that "We don't have time to go through every folder, we just copy the user folder and that's it." Then why, WHY tell me it will be handled with the utmost care, make notes, and STILL you carelessly disregard all of that? You had access to external hard drives, USB's, yet you use a faulty program and ended four years worth of work in an instant to save on time and keep up with output ratio. AND THEN to offer to CANCEL the thing that has just saved me from shelling out an extra $200 to fix a mistake I had no control over? Like $180 is going to fix your screw up? After I spent over $2k in your store? $180 and re-boxing my PC YET AGAIN to drag it down to your "capable" hands and hope you don't screw something else up while trying to rescue my lost files. No thanks. If I return, it's going to be with everything I purchased to get a refund. I will not ever return to BestBuy as a customer and vehemently advise against anyone coming here. I will regret the choice to buy a pre-built from here for a very long time. My heart is shattered.

Today, at the Hwy 280 store, i found an open box Denon HT clearly labeled for $262. When i went to pay for it, they told me the best they could do is $295. They absolutely would not sell it for the price it was labled. They said it would take about 30 mins to get it the price set at $295. This feels like bait and switch. Im the 10mins since i walked out to my truck, they put it back on the shelf with price tag of $302.

Horrible customer service.

Best buy