Best Buy Birmingham

I was greeted and helped instantly with a nice smile! After explaining the help I needed, I was taken to the Computer Sales Desk, and was greeted by Ivory who's a Sales Person. I had a Laptop Return because the keyboard has a malfunction, and needed to switch it out with another New Laptop of similar value!Ivory found me a Brand New ACER Nitro V15 Gaming Laptop that was $225 OFF & On Sale with similar value! I was very happy with Ivory and his expertise! My Return and New Purchase went Excellent, and I gave my Thanks to Ivory for his Quick Skilled Help & Customer Relations Work. I'm giving Best Buy Birmingham Alabama HWY 280 Store 5 Stars! They deserve a Great Google Review! Thanks Again Ivory and Best Buy! ✌️❤️ Joseph Ancel Chambers

Michael was the by far the best, BEST BUY employee I have ever experienced. Other employees said that the used item I was looking for, was not in the store. But he was determined to find it. And find it, he did. He let us pull it out and look at it. Great experience. It was missing the box, so I don’t fault the other guys for not seeing it.

Got what we needed and had to have it shipped. Made everything super easy

Came up here regarding a package that had been stolen. I was trying to see if they could replace the items in-store, as I’ve called numerous times to have the items re-shipped & have been waiting 3 days for a confirmation email (was told it’d be 24-48hrs). Due to the fact the company has to file claim on the back-end, it’s no longer a store issue. This is understandable - However, it was the nature of the experience at this particular store. The man at the front was trying to call down a manager I could speak with. They went back and forth for about 5 minutes because the manager was reluctant to speak to me. The man walked me down an aisle to the manager, who had seemingly been standing there the whole time. Based on the short and unapologetic conversation we just had, I have to say that this was awful customer service.