Best Buy Birmingham

The gentleman who helped me was very rude and intimidating. He tried to upsell me to a point that made me very uncomfortable, he said what I was buying had the charger and when I opened the box it didn’t. I went back to process my return and he was standing outside with a few other gentleman. He immediately started talking about me and my purchase to the group and I found that to be INCREDIBLY concerning. This isn’t high school and your job is to help customers… NOT to make fun of them or their financial situation. When I got inside I had no intention of saying anything until he came up and hovered over the gentlemen who was processing my return. I didn’t even attempt to speak because he was doing ALL the talking. He did a good job covering his ass but anyone with a brain could see that’s what he was doing.

I recently had a frustrating experience with Best Buy. The customer service was notably lacking; my inquiries were met with indifference and slow responses. Additionally, the product I purchased arrived damaged, and the return process was cumbersome and time-consuming. Despite multiple attempts to resolve the issue, the resolution was neither prompt nor satisfactory. The overall experience left me feeling that Best Buy's commitment to customer satisfaction and product quality was far from the ultimate standard one would expect from a leading retailer.

Very nice store and an excellent service. There was a nice salesman who was able to help me with my purchase.

Long wait, but customer service was nice