Best Buy Birmingham

Great Customer Service, well stocked, the reason for not getting a 5 is due to lack of in-store experience this location is better for store pickup, as the store has stocked shelves issues most of the stuff they have but have to ask to see if they have at the store, app is definitely recommended for this location for seeing what’s in stock.

Beware open box items with multiple components. Due to their own error the power cable for the laptop I bought was missing despite being in excellent condition. I was given only two options: return for a full refund or buy a power cable at full cost despite the missing item being due to their own handling error since they "do not sell open boxes with missing items" (quoted exactly as stated over the phone). No crediting, discounting, or any sort of compromise. Might as well have been talking to an AI bot both over the phone and in store. Fortunately found a better laptop somewhere else brand new.

I had an awesome experience at Best Buy thanks to Tahj in the camera section. He were extremely knowledgeable, patient, and took the time to really understand what I needed instead of just trying to sell me the most expensive option. Tahj explained the differences between models in a way that actually made sense and helped me feel confident in my purchase. Customer service like that makes a huge difference. I’ll definitely be coming back for future tech purchases. Highly recommend asking Tahj for help in the camera department if you want honest and professional advice!

Nice place