Best Buy Birmingham

Beware open box items with multiple components. Due to their own error the power cable for the laptop I bought was missing despite being in excellent condition. I was given only two options: return for a full refund or buy a power cable at full cost despite the missing item being due to their own handling error since they "do not sell open boxes with missing items" (quoted exactly as stated over the phone). No crediting, discounting, or any sort of compromise. Might as well have been talking to an AI bot both over the phone and in store. Fortunately found a better laptop somewhere else brand new.

I had an awesome experience at Best Buy thanks to Tahj in the camera section. He were extremely knowledgeable, patient, and took the time to really understand what I needed instead of just trying to sell me the most expensive option. Tahj explained the differences between models in a way that actually made sense and helped me feel confident in my purchase. Customer service like that makes a huge difference. I’ll definitely be coming back for future tech purchases. Highly recommend asking Tahj for help in the camera department if you want honest and professional advice!

Nice place

Jonathan A was our tv sales associate. He gets salesperson of the year award!!! Introduced himself, asked our name. Took us right to some tvs we might consider. Asked what room tv was for & how much light. He was extremely knowledgeable. He explained the difference between models of the same name brand & other brands. I told another customer to wait until we were through and let him help them which they did, so he got 2 sales. BB should clone him because he is a very dedicated & knowledgeable employee. Quite frankly he was so nice & knows his stuff so well, I was afraid I would buy a 2nd tv to replace 1 that doesn't need replacing. GO TO BEST BUY ON LORNA ROAD & ASK FOR JONATHAN A !!!!!