Best Buy Birmingham

If I could give this establishment zero stars, I absolutely would. Tonight, my daughter made a purchase totaling over $600. Unfortunately, what should have been a pleasant shopping experience turned into an extremely upsetting and humiliating situation because of the cashier, Tosh. While ringing up her purchases, he made an inappropriate and insulting comment, asking her, “Why do you have a shit ton of makeup on?” When she did not respond, clearly hurt by his remark, he continued by telling her that she looked like a cat and asking her name. When she replied, “Ali,” he stated that her name should be “Cat” because she looked like one. He then went on to say that the next time she saw a cat, she would understand why he made the comparison. To make matters worse, he concluded by saying that the best part was that she was spending money and making him money. This behavior was completely unprofessional, disrespectful, and unacceptable. No customer should ever be subjected to personal insults or made to feel embarrassed while spending their hard-earned money. My daughter's feelings were deeply hurt, and as a parent, it is upsetting to know that someone who represents a business would treat a customer this way. Spending over $600 in a store should never result in being mocked or humiliated by an employee. Customer service should be about respect, courtesy, and professionalism—not making customers the target of personal attacks. I sincerely hope management addresses this incident appropriately. No customer deserves to be treated this way, regardless of their appearance.

I'm a longtime My Best Buy Total member, and this has been my main store for years. I'm in 3 to 4 times a month and buy about 90% of my business camera gear here, and I've never had an issue until yesterday, which is why this was so disappointing. I tried to return two unopened Sony batteries and learned they were from a marketplace seller with a 14-day window, not Best Buy's 60-day Total window. When I ordered them, I went to bestbuy.com intending to buy from Best Buy, like I always do, and I genuinely didn't realize I was buying from another vendor. I understand now that the listing says who the seller is, and that part is on me; I should have checked. I'm not someone who believes the customer is always right. But I work in customer-facing roles myself, and I always try to go the extra mile for people, even when they're the one who made the mistake. That's what was missing here. The associate helping me showed little interest, said she was sorry and couldn't help, and left me to gather my items and go. A second associate stepped in and was condescending, almost irritated that I was frustrated about something I genuinely didn't know. I was told to contact the seller, but no one explained how. I had to figure it out myself. I wasn't asking for an exception, just someone willing to say "let me see what I can do." Not every interaction will be perfect, but that kind of service can be coached, and I hope management takes this as an opportunity to do that. Until then, I'll likely be shopping at the Hoover location.

Was waiting in line for hours and they still let all the scalpers get everything. This place is horribly managed.

We had a great visit to Best Buy today! The store layout is excellent, and all the product displays are super clear. The staff went out of their way to help us out. Plus, they had the exact item we came in to find. Highly recommend this location!