Best Buy Birmingham

Staff were helpful once we were able to engage with one. Product range is good and there were options available when we could find what we were looking for.

This place needs additional help. The service here is terrible. This review was on around the beginning of 2026. I went today 1/30/26. I checked out and went to my truck, then realized the device I purchased was not what I needed. I returned to the store to exchange it, but there was no receipt in the bag. I’m not sure if it was accidentally left out, but it took about 15 minutes for staff to locate the transaction, even though I had been in the store just 10 minutes earlier. When I came back in, I asked a gentleman near the Apple section to help me get the correct iPad 13 Pro case. He placed it at the front for checkout, but once I was already on Highway 280, I realized it was the wrong case. Considering I had clearly asked for the correct one—and after already waiting so long to resolve the receipt issue—it was frustrating to leave the store a second time with the wrong item.

Excellent customer service

Terrance assisted me on 01/15/2026. He answered all my questions precisely about phone cases and screen protectors. We were able to work together to figure out which case and screen protector was my best for my phone. He’s a great guy who’s knowledgable about devices and accessories for devices.