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Best Buy Birmingham
Services Offered
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Frequently Asked Questions About Best Buy Birmingham
How do I check product availability at the Birmingham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Birmingham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Birmingham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Birmingham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1795 reviews)
Barry G
January 10, 2026
1 out of 5
I have been a customer of best buy for yearscbut this was the worst purchase experience I ever had. After purchasing a TV for about 1000 and paying over 500 more for warranty, and installation,I could not get sound on the tv to work on u yube tv. I knew it was a simple problem because I could cast and get sound. I tried to speak with someone in geek squad but they don't take calls at the store or geek squad. This took over 30 minutes on hold to find out so i I had to schedule a home visit. It was a 5 day wait then I would have to give a 3 hour window. I found someone else on the phone and it was fixed in 5 minutes. Now to cancel the home visit i was put on extended hold so I hung up . Never will shop at Best Buy again
Response from Best Buy
January 10, 2026
Hello, Barry,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing technical support with our Geek Squad Agents over the phone. Nevertheless, we appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #103165" when reaching out on social.
Jean G
January 02, 2026
5 out of 5
I had to make an exchange and an employee named Taj was super helpful and able to handle the exchange easily. It was a great experience, thanks Taj!
Jazmine H
January 01, 2026
5 out of 5
Agent Jay helped me to clarify what I needed to reset and get into a friend of mine 's laptop and it was just as simple as I told said friend. I was able to reset it which took all night like expected, and its running super slow which I'm not sure what to do next.
Jeff C
December 22, 2025
1 out of 5
Best Buy leaves comments to contact them on social media. Is this a joke? The links don’t even work. I tried multiple devices (iPhone, iPad, desktop, PC laptop).
I paid for professional installation of a TV mount. It was very poor quality work and left (minor) damage to my residence. Instead of taking ownership of this at the store level, I’ve been left to deal with a third party insurance mitigation.
Because of the poor quality work, I returned the TV mount to the store. All I wanted was the TV mount installation refunded, but Best Buy can't do that.
Response from Best Buy
December 22, 2025
Hello, Jeff,
Thank you for reaching out to us here. We understand how important an installation can be, and we would like to document any feedback you may have here. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 93137.
Facebook (https://bby.me/jfk1wm)
Twitter/X (https://bby.me/lbvdbd)
Instagram (https://bby.me/1fscin)
We look forward to assisting you there.