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Best Buy Birmingham
Services Offered
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Frequently Asked Questions About Best Buy Birmingham
How do I check product availability at the Birmingham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Birmingham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Birmingham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Birmingham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1672 reviews)
Veronica W
November 15, 2024
5 out of 5
Chris with Geek Squad was an absolute blessing to me!!! He explained everything I needed to know about my laptop, and even downloaded the right app that I needed! Amazing customer service!!!
Thank you so much Chris!!!
gary d
November 07, 2024
1 out of 5
I have never encountered such unprofessionalism from a store of this magnitude in my life from the general Manager to the store manager, it was very clear That neither one of them had any customer service experience in their life. Went shopping for a printer online found a deal that was worth investigating selected the printer it showed Best Buy had it in stock for $219.99 so I drive the 50 miles to get to the store they tell me it’s $344 and did not honor the price. They told me that maybe Google had not updated that it was Google’s fault and did nothing to try to appease the situation in any way. I feel like it’s the bait and switch deal and that is pretty sad. Coming from a Best Buy store. What a joke I will never ever spend any more time or money in a store like this, and just know if you’re shopping if the page says Best Buy and shows their logo, you better double check because it may not be that could be googles doing although I don’t believe it is. I think Best Buy knows exactly what they’re doing. Allowing something like this to take place intentionally to get people there with what shows to be a good price and then switching it up expecting you to just pay more from some stupid Internet Error! It seems more like this is intentional. I do not believe a company as large as this would allow anything to be posted. Having their name blasted all over it without their knowledge! If this is how you’re going to treat people Who are trying to spend money at your store? I hope you go broke.
Response from Best Buy
November 07, 2024
Hi, Gary,
Thank you for taking the time to share this experience with us, although we hate to hear you recently had some issues while attempting to purchase a new printer. We would be happy to ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64397099. We look forward to hearing from you!
Regards,
^Katie
Eli
November 07, 2024
1 out of 5
Customer service
Response from Best Buy
November 07, 2024
Hello Eli,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
michelle d
November 06, 2024
5 out of 5
Customer service was exceptional!!!