Great help in picking out a new computer. Awesome Jeff helped me get my credit card too
The mobile audio install shop is badly understaffed as only one expert, so when there is an emergency they have knowone to help. Also, the store no longer receives any calls to the store. I was routed to three different states on one attempt to get help. Best Buys customer service has dropped to zero.
Response from Best Buy
January 08, 2026
Hello, Gene,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important an installation can be, and we would like to take a look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 102293.
Facebook (https://bby.me/u71xg0)
Twitter/X (https://bby.me/k7rxar)
Instagram (https://bby.me/ed9ev1)
We look forward to assisting you there.
Melonie D
January 01, 2026
All of the staff were so helpful!! When we couldn't find what we were looking for they were quick to offer suggestions as to where we could possibly find the item. I appreciate that
Samantha C
December 29, 2025
Gerald was very knowledgeable and helpful! He was able to help us find what we needed and explained the different options to us. The best customer service I’ve had from Best Buy.