Best Buy Dothan

Not directed specifically for any location but Lively that is supported through BB truly sucks! Poor customer service unlike other providers. Waiting for a rep for 30 to 45 minutes any given day is unacceptable , do better ! Staff are mediocre when they finally do answer

I preorder an iPhone Duo on October 22 and it was supposed be ready on November 3. I went inside on November 3 the workers said they were waiting for fed ex . I left there but stayed near by for my phone . 3 hours later they canceled my order claiming “activation issue “ . I looked on that app and saw it was marked in stocked right after . I drive back to the location . The manager saw me and said over his headset piece “ nvm he came back for it” . Obviously he didn’t know I heard him .. I said well I will just get it while I’m in here since you canceled my preorder . He procrastinated until mysteriously it went out of stock again then he decided to try and run my information . He claimed my wife AT&t account wouldn’t let her , so I did my Verizon, same thing , so we said we’ll do version under my wife and they claimed the same reason , but they never got any of her information that you would need if you are trying to open a new account . Remind you I paid the FULL price . This was not something I was setting up monthly . At that point he said “ you have to contact your carrier , and etc . I called my carrier and they told me there was nothing wrong with my account. Right after it went back out of stock a Best Buy worker came from the back , which was the same guy the manager was speaking to in his headset . They canceled my order that I preordered on the preorder date for a worker ( who also was a manger )to basically steal my phone . 0/10 worst experience ever . You can watch the cameras at the Dothan Alabama location and literally see all this play out . And they already knew I wouldn’t be able to do anything because that Bestbuy worker had already got it . Now I’m stuck waiting 2 month to even order something I waited forever and actually preordered in advance. It’s unfair that workers can just cancel your orders with false information and allow another worker to steal your orders just because they work there … I’m honestly thinking about canceling my Bestbuy plus membership, my credit card , and closing my account because clearly this company doesn’t care about how they affect their customers as long at their workers get what they want . That’s the example that both those manger just showed me .

Had something I pre-bought waiting for picking up! Very fast checkout.

Can't call the store anymore