I went there for Geek Squad. I went directly to the GS counter, without an appointment. I waited about five minutes while the tech finished up with another customer. When he served me, he was thorough and courteous. It was a very good experience.
I had an outstanding experience at Best Buy thanks to Brandon! I walked in to return an item, and even though the store was busy and no one was immediately available, Brandon stepped up right away. He didn’t just ignore me or defer—it was clear he cared. He went out of his way to contact the returns associate and, without hesitation, handled my return himself. Brandon is the kind of employee who truly defines great customer service—he went above and beyond, and I really appreciated it!
I have been a Best Buy customer since 2000. Good customer service and I enjoy their Best Buy plus perks, especially 0% interest for 12 months.
Thomas is an excellent example of a dedicated employee. I can't express enough how helpful he was yesterday with my transactions. Thomas is truly an asset to Best Buy!