Best Buy Hoover

The customer service that I received at this location tonight was atrocious. My husband had to buy a new phone ASAP because his broke. Best Buy had them on sell, which was very helpful because we all know how sometimes every penny counts. However, some of the employees made it very obvious that they did want to be there, and didn't want to do their job. I was so upset when we left. The guy at the Geek Squad counter was a jerk and I am being nice by using that word. He was very rude and very unprofessional. He refused to help us activate my husband's phone because he quote said we had to have an appointment. He said it would take roughly 30 - 45 minutes. I asked him what time did they close, he said 8. At that time, it was around 6:20. I most definitely would have been more understanding had he been doing something or was busy when we walked up, but he wasn't. He made it painfully obvious that he just didn't want to deal with it. He did however put a screen protector on my husband's phone for $8.00. He even went as far as refusing to give us the box back for the phone that we had just purchased because he said it was just an empty box. Are you kidding me? What type of customer service is that? We wanted the box back for a reason. Best Buy just got their last dollar from us. Had we not needed an affordable phone ASAP, they would not have gotten it tonight. We are definitely going to start looking at other avenues for our phone purchases in the future. The phones are too expensive at mobile phone stores. If upper management or even corporate wants to talk, let me know who to call. Your location is sinking and it's sinking quick because of poor customer service. Which is sad because I used to love coming to y'all.

I went into the store on 2/9/26 @ 7:12. I went to buy a MacBook. I knew exactly what I was looking for. Jacob, was very nice and was helping me, but he seemed to be the only one working while everyone else was just walking by. Another gentleman walked up and Jacob helped him, but they took over 40 mins. I was just standing there. This was a purchase that I really needed to make so that I could do my job. By the time I got to the front to check out, they scanned the laptop and it was a different price from what they originally told me. When I asked them about it they were very hesitant to check. I didn’t realize the store was about to close until the lights went out on me. (While I was still in line trying to get the right price.) so Jacob finally comes over and I’m like hey, this is not the price you gave me. It took him a while to look it up on the computer so I said “don’t worry about it. I will come back later.) he didn’t hesitate at all. All he said was “ok sorry about that” I mean, sheesh after making me wait so long the situation should have been rectified, but oh well. I will not be returning back to that specific store. Customer service is awful

Purchased a tv and the sales associate seemed very knowledgeable but I was charged for a “teen tech” donation that I did not willingly donate to. I didn’t even realize until I checked my receipt. Not cool… very untrustworthy!

Great selection of Camera accessories! Knowledgeable staff!