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Services Offered
Geek Squad Services
Apple Shop
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hoover
How do I check product availability at the Hoover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hoover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hoover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3742 reviews)
Zakee A
December 12, 2025
5 out of 5
Most people are helpful there sometimes you have to wait 10 minutes to be seen
A young girl looks like Beyonce named Zoe
Was really helpful.
I wanted to 📸 of her face but she declined.
Really cool helpful person 😎! Very nice and beautiful !
Brennan H
December 12, 2025
5 out of 5
I just had a pickup at this Best Buy during the Christmas season. I was greeted by multiple people that work at Best Buy and everyone was so nice and accommodating. They were quick and had everything ready for me. Highly recommend this Best Buy for their customer service!
Paige V
December 10, 2025
1 out of 5
Can't get help in car audio to save my life
Lillie B
December 08, 2025
1 out of 5
⭐️ 1-Star Review — Extremely Disappointed
I ordered a Christmas gift from Best Buy and the entire experience was a disaster from start to finish. When my order shipped, they used a delivery company called Roadie, who couldn’t communicate properly and wasn’t able to navigate to my house. When I offered to meet them somewhere easier, they instead tried to refund my order and return it to the store without even delivering it.
I contacted Best Buy support and they reshipped the order, and this time I chose pickup at the Hoover location to avoid any more delivery issues. The pickup date said Sunday, so we waited all day to pick it up—only to find out nothing was ready. When we asked an associate for help, they were rude and acted like they had no interest in helping us at all.
At that point I’d had enough. I ended up getting everything refunded and I’ll be taking my business somewhere else. Save yourself the frustration—I wouldn’t recommend wasting your money or time here.