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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hoover
How do I check product availability at the Hoover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hoover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hoover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3823 reviews)
Justin B
July 15, 2026
1 out of 5
Best Buy normally is a great place to shop. This store you can walk in and be ignored for an hour and buy nothing because everything is locked behind keys. Impossible to find a single employee who will help. I’ve been to many Best Buy in many different states and the ones here in Birmingham are the worst.
Response from Best Buy
July 15, 2026
Thank you for sharing this experience with us, Justin. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/yKfDqO), X/Twitter (https://bby.me/5bxxIy) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 188169. We look forward to hearing from you.
Josh T
July 14, 2026
1 out of 5
Absolutely abysmal service where you're left to stand twiddling your thumbs for 20 minutes by the employees for the simplest of interactions. The phone desk employee with the short beard and glasses is particularly appalling.
Response from Best Buy
July 14, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one. We would like to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 187588 in your message to us.
X: https://bby.me/lku6h1
Facebook: https://bby.me/5JSUXd
Instagram: https://bby.me/BYTkAB
Shavette L
July 14, 2026
5 out of 5
Excellent and quick service
Latrisha R
July 07, 2026
5 out of 5
It was great! Customer service was very helpful