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Frequently Asked Questions About Best Buy Hoover

How do I check product availability at the Hoover Best Buy?
How do I check my order status?
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hoover stores’ holiday hours?

Recent Reviews

4.0
(3610 reviews)
Issa D
April 17, 2025
1 out of 5
Yes I went to Best Buy Shelly can fix the screen protector on my iPhone I was first in line no one was there but me I stood there for 15 minutes the guy at the Geek Squad big guy work there look at me and he said I'll be right with you 10 minutes later people start coming in he know I was there first he totally ignore me and he turned around and asked other people if you need help I looked at him and I said are you OK they said you need help I said what do you think I just came and drove from Pelham to Hoover just to come and stand and stare at you he asked me if I have appointments and I said when do I need appointments to come and fix my phone and you just ask that Lady come behind me if you have my appointments and she told you no then he totally ignored everyone and he asked anybody have appointment three of them said now that's how pathetic this person is last for the manager the guy came in he said I'm just the whole entire store manager he didn't even tell me his name can I ask him his name is Justin CAPERS I asked him I said when we need appointments to fix the broken phone and he looked at me and he said the eyes were from the air by 20 minutes ago no one help you I told him what the guy said he did not apologize for anything I told him I will never come back to the store very bad service very bad management so when I say bad management bad people working there believe me problem with this companies like that the higher people from the rehab home that's me the people are coming off drugs even the feedback you sent to me they don't make no sense whatsoever the best you can do is put a sign in front of your store and write on it going out of business closing down because y'all don't deserve to be in business for the people work for you they're not educated they didn't even finish college or high school not what I said you hired them from the rehab for the future customer service number one and you don't have that you have 00 customer service you're so bad
Response from Best Buy
April 19, 2025
Hello, Issa, Thank you for sharing your concerns about attempting to have your phone repaired. I can understand that not having a quick repair option can be difficult. While phone repairs have always needed appointments and those can be set online https://www.bestbuy.com/services/triage/home?cat=CELL_PHONES or by asking a free representative in store. If you would like to get support or file a formal complaint you can certainly reach out to us on any of our Social Media Profiles below in a Direct or Private message. Please include Review 65057474, your full name, email, phone number and any additional details not noted on your review. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Sincerely, ^Tommy
David S
April 16, 2025
1 out of 5
Should be renamed “Worst Buy” as they’re priced higher, have no in store inventory and you can’t call the store with problems. Don’t waste your time.
Response from Best Buy
April 17, 2025
Hello, David, Feeling like the store is not in line with our competitors on price and inventory is concerning. Please connect with us on social media private links, allowing us to hear more about this experience. When you are reaching out mention "Google Review 65049413", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Ransom C
April 08, 2025
1 out of 5
buns store. they will try and finesse you and then argue about it. best to just avoid completely
Response from Best Buy
April 09, 2025
Good Afternoon, Ransom. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65024400" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
Elena M
April 08, 2025
1 out of 5
You people scammed my family and completely ruined a special occasion . I am so so upset. SHAME ON YOU!!! Will not be doing business with best buy again. Best buy doesn’t abide by their own policy and will take advantage of you!
Response from Best Buy
April 08, 2025
Hi, Elena, Thank you for reaching out regarding your experience with a purchase through Best Buy. I can understand that any concerns can make for a bad experience. We would be glad to investigate your concern if you could please reach out to us in a Private or Direct message with your full name, email, phone number, details on your concern, Review 65020897 on any of our Social Media Profiles below for support. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy

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