Best Buy Hoover

What i needed. Poor salesperson and the forced upsets

Wanted to buy a 50"tv for our sunroom. I can't say that the salesperson was any help. The only way to describe him is short, thin, dark hair & bites his nails. He was quite rude. IF YOU ARE BUYING A TV DON'T GO TO BB ON HWY280 IN BROOK HIGHLAND PLAZA. Never in all my years of buying from this store have I/we been treated like that. Very curtly we were told that tv just doesn't come in that size. We had to ask him to just show us any tv in a 50 or 55 inch. It was like pulling teeth as my dad would say. I have to add he was the only one around, the others were standing chatting. Will never go back, he/they lost a sale because we went to the Lorna Rd store and spent more than we might have spent there. Jonathan A was our associate. He introduced himself & asked our names. Bend over backwards to help us. Explained everything, answered all our questions. Very knowledgeable. Best salesperson ever. BB needs to clone him. I even told some other customer to wait and let him help you...AND they did so he got 2 sales.

Customer service has been pretty great with the exception of a few employees walking pass not offering assistance

The customer service that I received at this location tonight was atrocious. My husband had to buy a new phone ASAP because his broke. Best Buy had them on sell, which was very helpful because we all know how sometimes every penny counts. However, some of the employees made it very obvious that they did want to be there, and didn't want to do their job. I was so upset when we left. The guy at the Geek Squad counter was a jerk and I am being nice by using that word. He was very rude and very unprofessional. He refused to help us activate my husband's phone because he quote said we had to have an appointment. He said it would take roughly 30 - 45 minutes. I asked him what time did they close, he said 8. At that time, it was around 6:20. I most definitely would have been more understanding had he been doing something or was busy when we walked up, but he wasn't. He made it painfully obvious that he just didn't want to deal with it. He did however put a screen protector on my husband's phone for $8.00. He even went as far as refusing to give us the box back for the phone that we had just purchased because he said it was just an empty box. Are you kidding me? What type of customer service is that? We wanted the box back for a reason. Best Buy just got their last dollar from us. Had we not needed an affordable phone ASAP, they would not have gotten it tonight. We are definitely going to start looking at other avenues for our phone purchases in the future. The phones are too expensive at mobile phone stores. If upper management or even corporate wants to talk, let me know who to call. Your location is sinking and it's sinking quick because of poor customer service. Which is sad because I used to love coming to y'all.