Didn't go to purchase anything. Went to drop off HP printer for recycling.
Paddypods
August 20, 2025
This company hasn't just gone downhill, it has plummeted off a very high cliff. Employees are fine, with most being knowledgeable. However, Best Buy doesn't seem to care about staffing stores with enough of those good folks, which often leaves customers having to seek out the help they need.
For me personally, I have had three bad experiences in a row with large purchases. These were so bad the company left me absolutely livid. Best Buy finally pushed me to the point where I cut up my Best Buy Visa card.
Do yourself a favor. Stay away.
Overall a nice experience, we dealt with Geek Squad.
Unfortunately they failed to communicate that our device needed a replacement motherboard, so we drove back up, just to be told the issue wasn't fixed. We knew it wouldnt be, but when they called us, they phrased it like it was, so that waa frustrating.
Staff are otherwise nice and helpful, store is clean and pleasant to shop at.
Went in with my husband on a Friday afternoon. They all acted as if We were going to steal Everything in the store! Following us around but never asked did we need help. I didn't have my purse with me. Neither one of us had a bag or anything. When we did help they couldn't answer any questions nor did they know anything about what we were inquiring about. We walked out! We will not be going back to this store or any Best Buy for that matter!!