Best Buy Hoover

What an experience I had at Best Buy today. Had to make an exchange, and the young lady at the pickup counter made it so easy. She had a great attitude and made the exchange super easy. Thank you for the outstanding customer service with a smile.

I don’t usually leave reviews, but my recent experience at the Best Buy in Hoover, Alabama was frustrating enough that I felt compelled to say something. I came in looking for a new laptop and expected at least a basic level of customer service, but what I encountered was borderline ridiculous. Despite the store not being particularly busy, it took nearly 25 minutes before anyone even acknowledged me, and when someone finally did, they seemed completely uninterested in helping. The staff appeared disorganized and lacked product knowledge. When I asked about differences between a couple of laptop models, the associate kept reading off the display tags and couldn't answer basic questions about processor performance or storage capacity. I don’t expect every employee to be a tech expert, but if you're working in a store that sells electronics, you should at least have some understanding of the products you're selling. To make matters worse, the checkout process was chaotic. The line was long and slow-moving, and only one register was open. When I finally reached the front, there was an issue scanning one of the items I picked up, and instead of offering a quick solution, the cashier simply shrugged and called for a manager—who took another 10 minutes to arrive. There was no apology, no sense of urgency, and zero communication during the wait. The store itself didn’t feel particularly clean or organized either. Several display models weren’t working, shelves were messy, and some items were mislabeled or lacked prices entirely. It gave the impression that no one really cared about the shopping experience, which is disappointing coming from a major retailer like Best Buy. All in all, I left feeling frustrated and undervalued as a customer. I ended up purchasing a laptop, but only because I needed it immediately and didn’t have time to order online. Next time, though, I’ll skip the Hoover location entirely and take my business somewhere that actually respects their customers’ time and money. Sincerely, Sean Combs.

Yes I went to Best Buy Shelly can fix the screen protector on my iPhone I was first in line no one was there but me I stood there for 15 minutes the guy at the Geek Squad big guy work there look at me and he said I'll be right with you 10 minutes later people start coming in he know I was there first he totally ignore me and he turned around and asked other people if you need help I looked at him and I said are you OK they said you need help I said what do you think I just came and drove from Pelham to Hoover just to come and stand and stare at you he asked me if I have appointments and I said when do I need appointments to come and fix my phone and you just ask that Lady come behind me if you have my appointments and she told you no then he totally ignored everyone and he asked anybody have appointment three of them said now that's how pathetic this person is last for the manager the guy came in he said I'm just the whole entire store manager he didn't even tell me his name can I ask him his name is Justin CAPERS I asked him I said when we need appointments to fix the broken phone and he looked at me and he said the eyes were from the air by 20 minutes ago no one help you I told him what the guy said he did not apologize for anything I told him I will never come back to the store very bad service very bad management so when I say bad management bad people working there believe me problem with this companies like that the higher people from the rehab home that's me the people are coming off drugs even the feedback you sent to me they don't make no sense whatsoever the best you can do is put a sign in front of your store and write on it going out of business closing down because y'all don't deserve to be in business for the people work for you they're not educated they didn't even finish college or high school not what I said you hired them from the rehab for the future customer service number one and you don't have that you have 00 customer service you're so bad

Should be renamed “Worst Buy” as they’re priced higher, have no in store inventory and you can’t call the store with problems. Don’t waste your time.