Best Buy Hoover

Wendell is awesome, so professional and knowledgeable! Bobby helped with a price adjustment.

I recently had an incredibly frustrating experience with Best Buy's website during a major video card release. Leading up to launch, the product page stated "Coming Soon," but the moment it went live, it jumped straight to "Unavailable." I understand these cards sell out fast everywhere, but Best Buy’s handling of it stood out—this was the only retailer I saw where the product essentially never appeared as purchasable. And from what I’ve seen online, I’m far from the only one who experienced this. With little hope, I visited a local Best Buy, only to find no stock available. That’s fine—I accept that high demand means not everyone gets one. But what’s frustrating is that there was zero opportunity. It wasn’t just a matter of bad timing; it was as if the cards never existed for real customers. A Best Buy employee at the store told me that purchases were handled entirely online and that bots likely scooped up all the inventory. Two other employees standing with him agreed. Whether it was bots or something else—like stock being hoarded at MSRP for later resale (though I doubt it)—what matters is the end result: the experience for the customer. The same employee also shared another troubling story. A customer had successfully purchased a high-demand item but accidentally used the wrong credit card. In trying to correct the mistake, he followed Best Buy’s policy: return the item first, then immediately repurchase it with the correct card. But in the seconds between the return and the new purchase, the item was bought online by someone else. This means a customer, physically standing in the store with the item in hand, lost it due to a rigid and outdated system. This is amateur hour. If customers can't count on Best Buy to provide a fair, transparent purchasing experience, then what’s the point of giving them our business? Sorry, Best Buy—customer loyalty is built on trust, and in my case, that trust is broken.

Todo bien, atención excelente y rápida

Customer service is trash honestly. I have come to this store a few times and each time the employees act like they have no idea what to do. I feel like if you work at a technology store you need to be informed. And the “geek squad” is a joke. They only have one person working so it’s either you sit in line for an hour or just walk away. Save yourself the time and go to a different location.