Michael, the new guy, was super knowledgeable and kind when exchanging my phone screen protector. Ian, however, was super dismissive and impatient.
I had a pickup order that was fraudulently picked up. Jacob the Manager was extremely helpful given the issues that were going on.
Didn't help at all and didn't have any references of who COULD 👎🏼 The "Geek Squad" is reeeeeeeally jus kids out of high school... or maybe still in school who don't know anything about gadgets or electronics👎🏼Booooooooo!👎🏼 Meh. So disappointing 😕
Response from Best Buy
August 22, 2026
Hello K,
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Went to Best Buy and had the best customer service from Nelson!