Pick up was quick and easy.
Several floor sales people ask if the could help. When we needed help the salesman was very helpful and knowledgeable
I understand the importance of return policies and why they are in place. However, the item we purchased online was never opened and remained in its original packaging. We were only 15 days past the return window, and given the condition of the product, we were hoping for some flexibility.
Additionally, the interaction we had in-store was not very welcoming, which added to our disappointment. During this visit, we made a significant purchase, and we have also been repeat customers in the past.
Based on this experience, we are reconsidering whether we will continue doing business here. We value good customer service and reasonable consideration, especially for loyal customers.
This location is not short on employees! Great service!