Best Buy Huntsville

I purchased a TV through Best Buy using my Best Buy credit card, but the order was fulfilled and shipped by a third-party seller (Beach Camera), which was not clearly disclosed during the purchasing process. Best Buy provided an incorrect shipping address to the third-party seller. Although I notified Best Buy early that the address was wrong, no effective action was taken to intervene, escalate, or ensure the issue was corrected before delivery. The TV was ultimately delivered to the wrong address and signed for by a third party. After the delivery error occurred, neither Best Buy nor Beach Camera took responsibility for recovering the package or returning it to the warehouse, despite the transaction being processed through Best Buy’s platform. I spent weeks contacting both parties by phone and email without receiving a workable solution. As a result, I was forced to pay nearly $500 out of pocket to recover and reship the TV to my correct address myself. This situation was entirely avoidable and highlights a serious lack of coordination, accountability, and customer advocacy for marketplace purchases. I expect much better transparency and support from a retailer when purchases are made through its platform, especially for high-value items.

The power to every TV under 50" was out. They wanted me to buy a TV without seeing the picture. Not even the manger could figure it out. Nobody seems to work in the appliance depart. Black Friday was a joke.

The manager made the visit awful.

This is my first and last purchase from Best Buy. I bought a camera on the 27th. Was supposed to pick it up 3 days later. Got a text message it would be delayed. It's almost 3 weeks later and still nothing. Haven't gotten any kind of communication or explanation. If you look it up on the web page it still has it listed as pickup in 3 days, lies. Uodate: canceled my order. Got it same day at Target. 🤦‍♀️ I hate I wasted that much time. Lesson learned.