Best Buy Huntsville

Giving one star because I cannot give zero stars. We purchased a washer and dryer on 03 July and was told we would have delivery on 15 July. Best Buy hires third party delivery companies and they cannot control the deliveries. On July 15th the moving company showed up with a damaged dryer. We declined to accept delivery and they also took the washer. We could have kept the washer, but the moving company insisted they needed to take the washer. We received a call from Best Buy, not the local Best Buy but from a call center located in who knows where. Long story short, the call center is absolutely worthless and just provides answers from a script. They cannot help with local issues. We had another delivery for Friday the 17th, but the third party moving company only showed up the washer and it was damaged. We refused again. The moving company said they were told the dryer was already at the house. Again, we had the unpleasant experience of dealing with the call center, which again was of no help. We went to the Best Buy store and talked with the manager, Nelson Garcia, and he tried to work with us, but was not successful in helping us. Overall, we are now racking up laundromat expenses, missing work at least three different days, and spending hours of our life wasted in hopes that Best Buy will deliver on the agreement at the time of purchase. I will update if situation gets better, but I would definitely recommend to go to another store. I will never go back to a Best Buy again after this.

Condescending group of wanna be tech bros. Waited for 20 minutes for three dudes at a desk to acknowledge my existence. However; when a random, male 20-something was with sniffing distance, two of them immediately jumped in to help answer questions about a gaming console. When I was finally acknowledged as an actual human, the “dude” who didn’t even take his eyes off his laptop screen, cut me off mid-sentence and actually ROLLED HIS EYES as he shook his head as he told me “we don’t do that here.” NEVER EVER will I step foot across the threshold of a Best Buy. I had my doubts about this before I arrived as this is not the first time I have been treated this way but this big box retailer. I was referred there by a local. It’s obviously part of their corporate culture to be dismissive of women and older women in particular. It’s happened to me in their locations in Florida and Chicago as well so it’s not just this store. They have a culture issue and that comes from the boardroom! Good riddance to bad rubbish! One more corporate bro’ville where I won’t be spending my money. They’ve joined Home Depot on my “never again” list. I haven’t been inside a Home Depot since 2016!

This was my first time at this Best Buy to actually purchase something, I was greeted by every employee and i felt very welcomed! I went to buy a MacBook Air for my daughter moving on to college. We were then greeted by an employee named Juan. A GREAT person, led us throughout EVERYTHING that needs to be heard while purchasing. He talks fast vut a great fast where you can understand everything! Thank you, Juan, for making my first expirence at Best Buy valuable. Great guy!

Ordered a tv from this location on July 3 2026. The tv was scheduled to be delivered on July 11th between 7am to 7pm. The day before I get a notification that there will be a driver assigned and will get a notification on who that driver was the next day. On July 11th I get the drivers name and my tv was on its way. Now I get a window between 3 and 7pm. I receive a notification that I can follow the truck on the Best Buy app and can track the truck on the map. I get a text at 2:49pm that the truck will arrive at my location around 4pm and it was in route. Around 430 pm the truck still hadn’t arrived so I just chalked it up to running late. Around 530pm I checked the app and it said I needed to schedule my appointment for delivery and I could no longer track the truck, but it still said delivery between 3 and 7pm. I called the Best Buy number and that’s where the real confusion started. The agents had no clue what was going on or why the tv was never delivered or where the tv was at. I made 3 more calls and finally got transferred to a young man that did a little more digging and to find out the tv was never on the truck to begin with. How about instead of having someone waiting around all day long and wasting the customers time just send them a message or a phone call saying it’s not going to be delivered today and that we will have to reschedule. This is an absolute unacceptable and lazy reason to waste someone’s time. I guarantee you if this would have happened to any of you Best Buy employees you would be just as furious, but all I get is basically a response of we really don’t care if we wasted your time or not and instead of saying just sorry the agents start getting rude and giving me attitude as if I already haven’t had an already horrible day. I get an oh well sorry about that or system isn’t perfect. Now I have no clue when the tv is going to be delivered. I will have to drive back to Best Buy and get this figured out and waste more of my time. Edit I dint need you to look further into my appointment and the delivery has already been rescheduled. All I want you to do is if the item that’s supposed to be delivered isn’t even in the warehouse Don’t have the customer setting around all day waiting on an item that’s not even on the truck. Just call or message the customer and let them know what’s going on. From your response I don’t even think you read my post to begin with.