Geek Squad was friendly and quick.
Horrendous return policy on products in perfect condition. I live 30 minutes away so couldn't make it at the drop of a hat, bought a mouse that I used for all of 5 seconds and packed it back the best I could, however it took me more than 2 weeks to be able to drive out this far again. Employee was kind, company policy is garbage. Will avoid purchasing anything from best buy in the future, just use Amazon instead.
Response from Best Buy
July 25, 2026
Hi,
Thanks for your feedback. We understand your frustration with not being able to return your purchase. We would like to speak with you more regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 193307 in your message to us.
X: https://bby.me/d0zHfc
Facebook: https://bby.me/IEn9ga
Instagram: https://bby.me/FdZS9b
It was a great experience
Great store, full of great staff...Who are very knowledgeable about the many products that they sell. Oh, and did I mention, nice?! Well, they are. I enjoy my experience in this particular location, each time I'm there.