Best Buy Huntsville

Great store, full of great staff...Who are very knowledgeable about the many products that they sell. Oh, and did I mention, nice?! Well, they are. I enjoy my experience in this particular location, each time I'm there.

Giving one star because I cannot give zero stars. We purchased a washer and dryer on 03 July and was told we would have delivery on 15 July. Best Buy hires third party delivery companies and they cannot control the deliveries. On July 15th the moving company showed up with a damaged dryer. We declined to accept delivery and they also took the washer. We could have kept the washer, but the moving company insisted they needed to take the washer. We received a call from Best Buy, not the local Best Buy but from a call center located in who knows where. Long story short, the call center is absolutely worthless and just provides answers from a script. They cannot help with local issues. We had another delivery for Friday the 17th, but the third party moving company only showed up the washer and it was damaged. We refused again. The moving company said they were told the dryer was already at the house. Again, we had the unpleasant experience of dealing with the call center, which again was of no help. We went to the Best Buy store and talked with the manager, Nelson Garcia, and he tried to work with us, but was not successful in helping us. Overall, we are now racking up laundromat expenses, missing work at least three different days, and spending hours of our life wasted in hopes that Best Buy will deliver on the agreement at the time of purchase. I will update if situation gets better, but I would definitely recommend to go to another store. I will never go back to a Best Buy again after this.

Condescending group of wanna be tech bros. Waited for 20 minutes for three dudes at a desk to acknowledge my existence. However; when a random, male 20-something was with sniffing distance, two of them immediately jumped in to help answer questions about a gaming console. When I was finally acknowledged as an actual human, the “dude” who didn’t even take his eyes off his laptop screen, cut me off mid-sentence and actually ROLLED HIS EYES as he shook his head as he told me “we don’t do that here.” NEVER EVER will I step foot across the threshold of a Best Buy. I had my doubts about this before I arrived as this is not the first time I have been treated this way but this big box retailer. I was referred there by a local. It’s obviously part of their corporate culture to be dismissive of women and older women in particular. It’s happened to me in their locations in Florida and Chicago as well so it’s not just this store. They have a culture issue and that comes from the boardroom! Good riddance to bad rubbish! One more corporate bro’ville where I won’t be spending my money. They’ve joined Home Depot on my “never again” list. I haven’t been inside a Home Depot since 2016!

This was my first time at this Best Buy to actually purchase something, I was greeted by every employee and i felt very welcomed! I went to buy a MacBook Air for my daughter moving on to college. We were then greeted by an employee named Juan. A GREAT person, led us throughout EVERYTHING that needs to be heard while purchasing. He talks fast vut a great fast where you can understand everything! Thank you, Juan, for making my first expirence at Best Buy valuable. Great guy!