Decent store with awesome customer service. The store itself can get a bit disorganized & cluttered occasionally (especially around the holidays), and finding a floor rep can occasionally be challenging. But once I track one down, the rep is always polite and helpful.
Today I went to customer service asking to find a lost receipt for a warranty issue on a product. The receipt was not attached to my Best Buy account, unfortunately. I knew the day of my purchase, but I used Apple Pay, so it could not be looked up via my CC number. The customer service rep went above and beyond to find the receipt in the system with only a bit of info that i had, and issued a duplicate. I was amazed it could be found & am extremely appreciative! I wish I could remember her name, but thank you again!!
I’ll happily return to this store for my gizmo and A/V needs.
Installed hardware on my Jeep and after 2 days of use it went dead. Tried to call to get their service department and get a call center in India that cannot help.
Response from Best Buy
January 14, 2025
Hi Jason,
Thanks for sharing this review with us here. I'm concerned to hear about this situation, and that the new products installed in your vehicle aren't working properly, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed, and see what we can do to assist with this. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64678463.
Thanks,
^Caleb
Very friendly customer service!