Best Buy Huntsville

27-Year Customer — Absolutely Terrible Experience I’ve been a Best Buy customer for approximately 27 years, and this was one of the worst experiences I’ve had with the company. A delayed Marketplace order arrived after I had already purchased the item elsewhere. The product remained completely unopened and factory sealed, but the seller refused the return. After contacting Best Buy, I was actually directed to drive 30 minutes to my local store, where I spent nearly two hours speaking with management, only to learn the store had no ability to help me. After being bounced between the Marketplace seller, customer service, and the store, Best Buy ultimately refused any return, refund, exchange, courtesy credit, or other resolution. I understand there is a nonreturnable trading-card policy, but sending a longtime customer on a pointless trip and then simply saying nothing can be done is terrible customer service. After 27 years, this experience has seriously changed my opinion of Best Buy.

Staff was very friendly and helpful

I bought a new iPhone four months ago through Best Buy, and it has been nothing but trouble since the purchase. To begin with, the problems were relatively minor, including issues with AirDrop and screen mirroring. When I first noticed these issues, only about a week after getting the phone, I went to Best Buy to get help. Unfortunately, when I went in for assistance, the support team explained that they were unable to help me resolve the issues because the phone had actually been purchased through a third-party seller. Additionally, the third-party seller could not provide any support. In hindsight, I went back and noticed the small print indicating that the phone was sold by a third party. However, even knowing that, I would have assumed that purchasing a phone through Best Buy would mean they could still provide some level of assistance if issues arose, but unfortunately that was not the case. Now, just a few short months after purchasing the phone, I am experiencing even more significant issues. The camera becomes blurry when I get too close to an object I am trying to photograph, and the screen also goes blurry when I try to take a picture straight on. Additionally, the camera goes out of focus when I attempt to take a picture using the 0.5x setting. On top of that, about one out of every four times I plug my phone in to charge, it begins beeping loudly and displays a message that reads “Liquid Detected.” Although I understand that it was my responsibility to make sure I knew I was purchasing from a third-party seller, I do not feel that this negates the fact that I purchased the phone through Best Buy and have been dealing with ongoing issues since the first week of ownership. I have purchased various products from Best Buy in the past and have been satisfied with those purchases. However, after this experience, my perception of Best Buy has been tainted.

Had what I needed