Best Buy Huntsville

Amazon should thank Best Buy for its bad customer experience. On May 17, I went to Best Buy to purchase a GoPro HERO13. I had a few questions before buying, but after looking for an employee for more than five minutes, I went to the front of the store to ask for help. One cashier said he would help me after he cleared the checkout line. I waited while the line cleared. When he got to the last customer, he kept trying to upsell something instead of finishing the transaction. While I was waiting, I watched five other customers walk up to a different cashier and check out. The original line was gone, but I was still waiting. I went back to the camera section to see if someone else could help. Another employee came over and asked if I needed anything. I told him I had questions about the GoPro. He said he could not help me and that I had to go back to the checkout counter. At that point, more than 20 minutes had passed. I looked up the GoPro on Amazon and saw the same deal with next-day delivery. I bought the GoPro HERO13 from Amazon while I was still standing inside Best Buy. This was not my only bad Best Buy experience. Earlier in March, I tried to get a price adjustment on my LG 83" C4 OLED TV. Best Buy told me no, even though I have My Best Buy Plus and was well within the 60-day window. Best Buy had the sale. Amazon got the money.

I knew what I wanted, just had a couple questions, Andru was knowledgeable enough to quickly answer them & to get everything together for me. Hope he got something out of the sale, retain folks that know what they’re doing.

False advertising: I came into the store for the Samsung G9 49" OLED on clearance for 720$ and once I finally found a blue shirt to check their stock, they tell me it IS in stock but that they will not be honoring the clearance price. So much for Best Buy's supposed "digital pricematch garauntee"...

They had amazing customer service. As soon as we entered the store we were greeted and asked how we could be helped. They helped us find the product we were looking for. We weren't in the store for long at all. It was over all a great experience.