Best Buy Huntsville

Bought a printer. They didnt have the toner for it. 😒

Ordered a stove on May 7th to be installed on the 12th. About 7 phone calls later, I am having to reschedule a third time because no one showed up on the 12th, was supposed to have someone come today but get a notification that I need to reschedule again only to find out that "i was never scheduled" for today even though the app and text show i was supposed to have someone out here between 3 and 7. So now I am having to wait until the 30th. But hey, at least they appreciate me being a Best Buy Total Member....

Went in to buy a simple power bank. This store had two, that’s it, two different kinds. The entire rest of the shelf was empty, the store is under construction, and I was looking around while two employees chatted with each other. I can go to Walmart I guess. They have the same service and a better selection at this point. I was pretty disappointed

Amazon should thank Best Buy for its bad customer experience. On May 17, I went to Best Buy to purchase a GoPro HERO13. I had a few questions before buying, but after looking for an employee for more than five minutes, I went to the front of the store to ask for help. One cashier said he would help me after he cleared the checkout line. I waited while the line cleared. When he got to the last customer, he kept trying to upsell something instead of finishing the transaction. While I was waiting, I watched five other customers walk up to a different cashier and check out. The original line was gone, but I was still waiting. I went back to the camera section to see if someone else could help. Another employee came over and asked if I needed anything. I told him I had questions about the GoPro. He said he could not help me and that I had to go back to the checkout counter. At that point, more than 20 minutes had passed. I looked up the GoPro on Amazon and saw the same deal with next-day delivery. I bought the GoPro HERO13 from Amazon while I was still standing inside Best Buy. This was not my only bad Best Buy experience. Earlier in March, I tried to get a price adjustment on my LG 83" C4 OLED TV. Best Buy told me no, even though I have My Best Buy Plus and was well within the 60-day window. Best Buy had the sale. Amazon got the money.