If ci.puter system worked correctly instead of giving me repeated trouble with updating my I fo for o er 10 years I would have given it a 5 star. I had almost gave it a 1 star, but the people here & on the phone were patient with me. They were 5 star. My order was given almost 12 hours to be ready & their computer still stopped it!! I had to wait almost an hour on it and was not told until 5 min away by a bot!! The store is 20 miles from my home one-way!!! So I wouldn't with an hour for it. I even had my credit card company when I charged it & they said it went thru ok to find the Best Buy system had my info mixed up again for a purchase! I am frustrated and angry waiting for this!!!
Response from Best Buy
March 03, 2026
Hi Jill,
Thank you for your feedback. It's concerning when an order is available as expected. We completely understand, and truly aim to have all orders are handled with in a timely fashion.
So that we can look into this further, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 124987.
Drove 45 minutes because the website showed the item in stock. When we arrived it was locked in a case. Two floor associates couldn’t help and made no effort to get someone who could open it.
We finally found the manager, Chris. He was rude from the start, checked his handheld device, and told us they were out of stock without even opening the case to verify.
As of the next day, the website still shows the item as in stock.
Response from Best Buy
February 27, 2026
Hey,
I know how frustrating it is not to receive customer service and assistance while trying to make a purchase. Please feel free to connect with us on social media links. Mention review #122743 when doing so.
Facebook (https://bby.me/q4p3nw)
Twitter/X (https://bby.me/lqs4kk)
Instagram (https://bby.me/539o8t)