Best Buy Huntsville

Don’t waste your time, just go to the Apple Store. This started Wednesday when I made an appointment at Best Buy geek bar for 3:20 PM, upon arrival Sarah got me checked in but said there was no tech there to fix my iPhone battery. She got my phone checked in and told me to bring it back next day. They opened Thursday at 10AM, I dropped it off at 10:17 AM to “Scuba Steve,” he called my wife at 1:57PM saying that he put in a new battery but it was “faulty” and they did not carry more than 1 battery in store. I showed up at 3:00PM to find out what was going on and he said they would over night a new battery but I could not cancel my current case, they could not put my original battery back in, or get a loaner phone (which I need a phone for work). Steve promised he would be in at 8AM Friday and would check every hour for the delivery of the new battery. On Friday at 3PM we had still not heard anything back, I showed up to see what was going on and a different tech was working and said Steve was not there today but the battery had not been delivered yet. He said it would not be there until after he was gone so it wouldn’t be fixed until Saturday, on top of that said if the battery still did not work they would have to order me anther phone which would take days, even more days without a phone. He kept saying if he cancelled the current work order then I could not start a new one with Apple Store that day and it would be days before my phone got fixed. Ended up canceling the order (he just didn’t want to do the work to do so) then took it to Apple at 4PM and they started working on it immediately with no issues. ALWAYS go to Apple Store, they even said so themselves. Apple had never heard of it “Taking days to close an open case.” Best Buy is terrible and the guy today (who didn’t have a badge on) was rude and unhelpful. Will never be back.

Geek Squad was friendly and quick.

Horrendous return policy on products in perfect condition. I live 30 minutes away so couldn't make it at the drop of a hat, bought a mouse that I used for all of 5 seconds and packed it back the best I could, however it took me more than 2 weeks to be able to drive out this far again. Employee was kind, company policy is garbage. Will avoid purchasing anything from best buy in the future, just use Amazon instead.

It was a great experience