The guy at the front today at approximately 6pm on 08/08/26 was kind of mean. The bald headed man. He kept saying "there, THERE! You see the Sony sign?" Instead of just walking me to it, it was 10 feet away, and I was already nervous.
Other than that, they had what I needed. The guy with the long beard was very nice and helped me get my noise canceling headphones.
The lady that checked me out sent me a digital receipt instead of printing one and asked if I needed a bag. Which I did not. Respect to the environment.
If it wasn't for your rude employee, I would have given 5 stars.
I’ve had a pretty solid experience with Best Buy—the staff is helpful and the store layout makes it easy to find what I need. The prices are fair, and they often have good deals or extended warranties that add real value. That said, the selection can vary by location, and sometimes the online ordering process feels a bit slow. Overall, I’d give it four stars for convenience and service, but there’s room to improve on consistency and speed.
I came in looking for a new laptop. Drake helped me figure out what I wanted with incredible patience. He helped explain all the plans to me and gave solid advice. When we figured out that the store did not have the one I wanted in stock, he helped me order it to a nearby location. Would highly recommend him!