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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mobile stores’ holiday hours?

Recent Reviews

4.2
(3349 reviews)
Jaylyn M
March 26, 2026
1 out of 5
It was difficult to find an employee that didn’t seem like they were on lunch break. I wandered around for 15 minutes trying to find someone to help me find a camera. When I did find someone, they seemed reluctant to help and then searched the Best Buy site on their phone and said they didn’t have the one in stock but they could ship it. It was even more expensive already to buy it there and seemed like a waste of time given that the customer service was already bad.
Response from Best Buy
March 26, 2026
Hi, Jaylyn, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store looking for help with selecting a camera. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #135077" for reference. You can find us here: Twitter(X): https://bby.me/HixFnk Facebook: https://bby.me/IcgV5Y Instagram: https://bby.me/treNo1
Joseph “
March 24, 2026
5 out of 5
I buy most of my electronics from Best buy.. never have any issue with employees.
Sheri G
March 24, 2026
3 out of 5
I purchased a small product and it did not work on my laptop or my phone. I took it back into the store, after calling and talking to someone in the computer department. When I got there, the salesman said he was not allowed to help me with anything and I wouldhave to go to Geek Squad. I was not waiting in line for 2 hours at the Geek Squad counter for an $18 part. I just returned it for a refund. I will order my small things from Amazon from now on.
Response from Best Buy
March 24, 2026
Hello, Sheri, Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would like to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 134260. Facebook (https://bby.me/ygT0Cz) Twitter/X (https://bby.me/TYiGui) Instagram (https://bby.me/ll6H0f) We look forward to assisting you there.
Alethia S
March 20, 2026
2 out of 5
On March 13, 2026 The customer service was excellent inside of the store Michael G was very professional about his job. The delivery geek squad was horrible on yesterday Matthew unprofessional and lazy didn’t any tools unscrew the hose of the old washer machine to transfer to the new washer machine. They cancel the installation of the washer machine because he didn’t have any tools to install. I had to reschedule the haul away on March 27, 2026 which is Friday.

About Best Buy Mobile

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