Best Buy Mobile

Horrible customer service at Geek squad front desk. Horrible. Took me 3 days through the AI answering system. They did not call me when my part came in. Then on the third day when I got them . I drove 45 minutes to get there and there was no tec to put my screen on. So I asked why they were making appointments when there wasn’t a tec here and the girl told me that was a call center and they don’t know their schedule. I asked why would they be making appointments when they don’t know your schedules. This is a terrible inconvenience. And she told me she couldn’t make them come in. I could complain to a manager. The people behind me that had appointments asked me what she said because they heard her say there wasn’t a tech here. So I found a manager and complained about the appointment scheduling and then about the girl at the desk being rude. The manager called to another location and they had the part . But the girl at the desk was standing behind us when the manager was trying to call the other location. And the girl said if they had the part they wouldn’t gave ordered one . But that was over a week ago . O I went to the other location and because they had an open ticket they couldn’t help me so they made another appointment back at the mobile location . Then they took their time waiting on me I was told each time I had contact with them it would take 1-2 hours to put the screen on. It has been 3-1/2 hours and I am still here they just came out with my phone and the girl saw it and ignored me walking around grinning. I had to go get a manger Derek to get my phone . Horrible

Preston was awesome. I came in needing a memory card reader for my GoPro style camera to connect to my computer. He showed me the selection and a good choice item and answered all of my concerns all in the span of like 2 minutes.

Quick and painless experience and they had exactly what I was looking for.

Fast friendly service on a return.