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Best Buy Mobile

4.2
(3228 reviews)
1310 Tingle Cir E
Mobile, AL 36606
(251) 478-6678
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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.2
(3228 reviews)
Chance W
August 03, 2025
5 out of 5
The Best Buy locations where I live are tragic, which is why I was blown away by my visit to this phenomal Mobile store! It was staffed properly, the associates were above and beyond friendly and helpful, and it had a lot of foot traffic! It reminded me of Best Buy's glory days in the late 90s/early 2000s! I wish I remembered the name of the young man who helped me, because I would love to shout him out for his excellent customer service! I wish the locations in my area were even half as great as this one!
Yolanda W
August 03, 2025
1 out of 5
If I could give it a zero star, I would this location has horrible customer service I came back to return a MacBook Pro that I was not gonna be using with my receipt the days after I purchased the laptop. I also purchased two others the day of purchase spending a total of almost $2700 at this location. When I got there to return the one that I was returning, I was told that they could not refund me back my payment of method which was cash. The rep who was assisting me, called the manager over because he was unsure at first of how to return my payment the manager walked over and said yeah we may mail you out a check And I said I didn’t see it online. He said it’s there and abruptly walked away. He was so rude, and after he abruptly walked off the rep who was assisting me called another manager over who did explain the process which was fine, but then proceeded to treat me as if I was a criminal returning a stolen product although do I had my receipt and again I spent over $2600 their just days prior. This was a HORRIBLE experience. I did not get the name of the manager who rudely walked up and confronted me at first and walked off, but he did have a beard and was medium built Caucasian. This was August 2 around 7:30 pm. This location really needs to work on his Customer Service training with the two MANAGERS I dealt with because I would hate to know that they treat everyone else who comes in there this way.
Response from Best Buy
August 03, 2025
Hello there, Yolanda! Thank you for taking the time to reach out on Google with a review. We can fully understand the desire to have your Macbook order proceed as intended. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #24031 in your message. You can find us here: Facebook (https://bby.me/92u3a0), Twitter/X (https://bby.me/dvvfk6), Instagram (https://bby.me/dk064a). We hope to hear from you! Best regards, ^Ryan
Tisha C
August 02, 2025
5 out of 5
Always get what I need when I need it and the best price around. Can't beat it here.
Leo P
August 02, 2025
5 out of 5
Had a great experience here.

About Best Buy Mobile

bestbuy.com