One of the biggest best buys in pasadena. The staffs are courteous.
Recommended
On 02/01/2026 12PM…Store pickup was poorly handled. I checked in and waited several minutes without assistance. I went to the front door and was told by management that someone was coming, but when I approached, the person walked away. I then asked to speak with a manager, but my concerns were dismissed and I was told that “anyone can check you out.” The associate who assisted me had an unprofessional attitude, and no apology was offered for the delay or inconvenience. Overall, the level of customer service did not meet expectations.
Response from Best Buy
February 01, 2026
Hello,
Thanks for taking the time to share this with us. Doing a pickup of an order at a store should be a quick and easy process. We understand waiting for someone to assist who ignored you and then encountering employees who weren't pleasant, isn't a welcoming experience.
We'd like to look into this with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/cdncnc), Twitter/X (https://bby.me/n0idoo), or Instagram (https://bby.me/u569mk). Please also mention your "Google review #111741" in your message.
Leonard W
January 20, 2026
I was in your store today and purchased a Samsung Galaxy cell phone. Price was fine and the associate Cassandra helped me greatly. Info I asked for she gave me exactly what I wanted. Cassandra was very nice and kind and I recommend her 100%.I feel very good about my purchase and Best Buy certainly had the product I wanted. I would tell anyone that this is the place to go. Great job!!
Courtney was extremely rude. Before I could ask a question she shouted go to customer service to check out. I tried to say I was looking for a product. She was standing on the end with 2 other assistant