Best Buy Mobile

I haven’t had a great customer service experience in a long time. I walked in this Best Buy with my son looking for a gaming headset and Jeffery was so patient and knowledgeable. He walked us through the quality of different products and even shared his personal experience. He offered all of the extras that would save us in the long run that Beet Buy has to offer and if I could rate this experience a 10 I would ! Jeffery was outstanding…

**Extremely disappointing customer service from both the store and management.** I went into Best Buy on Saturday, September 19, 2026, to purchase toner for my HP Envy 6400 series printer. A very polite associate asked if I needed help, I gave him the exact printer series, and he selected the toner for me. He specifically told me it was the correct toner for my printer. A week later, I installed the cartridges and immediately received an error message. After researching the error, I discovered that the cartridges were incompatible with my printer. I had my receipt, all of the original packaging, and the product had been purchased based on the recommendation of a Best Buy employee. I wasn't looking for a refund—I simply wanted to exchange the incorrect toner for the correct toner. Instead, I was told by the cashier that Best Buy does not accept opened toner. I asked to speak with a manager. The manager came over, didn't even look at me, and simply said, **"We don't take back toner."** That's it. No attempt to understand what happened. No attempt to determine whether the employee had given me the wrong product. No effort to find a solution. No acknowledgment that I had purchased the toner based on the recommendation of their own employee. Just a policy quoted to me and the conversation was essentially over. **This is where Best Buy lost me as a customer.** I have been a loyal customer and a Best Buy credit card customer in good standing. I also operate a business, and we were preparing to open another location out of state. We had planned to establish a new Best Buy business account and purchase the hardware and software needed for that location. After this experience, I have instructed our team to cancel that application and take that business elsewhere. I am also paying off my personal Best Buy credit card, and my company will be paying off its Best Buy account today. That is a substantial amount of business lost over a situation that could have been resolved with **basic customer service and a little common sense.** I also think Best Buy needs to look seriously at its employee training. If an employee tells a customer, *"This is the toner for your printer,"* the customer should reasonably be able to trust that recommendation. If the product turns out to be wrong, there should be some process for addressing that mistake—especially when the customer has the receipt and the original packaging. I understand that businesses have policies. I also understand that mistakes happen. What separates good companies from frustrating ones is how they handle those situations when something goes wrong. **The most disappointing part of this experience wasn't the toner policy. It was the complete lack of effort to help.** I've always believed that good customer service starts at the top. After this experience, I'm unfortunately left wondering whether customer service is still a priority at Best Buy. I hope Best Buy takes this experience as an opportunity to look at both its employee training and, more importantly, how its managers are expected to treat customers. **You can have the best products in the store, but if you make a loyal customer feel like they aren't worth five minutes of your time, eventually they will take their business somewhere else.**

Great to have a brick & mortar electronics store near me! The staff are friendly and their Geek Squad has helped me a number of times. The Apple guy really knows his products and was super nice. Checkout is more efficient now and faster. Pro tip - make an appointment for Geek Squad assistance. It saves you a lot of time when they’re busy.

Love local places over online