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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mobile stores’ holiday hours?

Recent Reviews

4.2
(3147 reviews)
Todd P
January 16, 2025
4 out of 5
Plenty of staff
Von B
January 16, 2025
3 out of 5
Order something online to pick up in the store and was told it was delivered to me after being at the store waiting..but I understand things happen but..
Response from Best Buy
January 16, 2025
Hello, Von, Thank you for taking the time to leave a review. I'd certainly be confused if I set something for pick up and it arrived via delivery. If you'd like assistance or would like to formally document this experience, please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64684511 in your message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We look forward to hearing from you. Regards, ^Meghan
Jay T
January 15, 2025
1 out of 5
The inability to contact the store is destroying Best Buy. I live over an hour away from the Mobile location. I wanted to buy an open box TV advertised on the site. Because I couldn't contact the store, I had to contact customer service, apparently in India. When I asked the agent if he could find out if the TV had a stand and a remote, he said he would find out. When he comes back to the call he yes, remote, stand and TV is in excellent condition. I make the on-line purchase, travel over that evening to pick up the TV. When I get there, the associate calls to have the TV taken out to my truck. I ask him to reaffirm that there is a stand and a remote. Their is neither. So, I cannot take the tv home, because it will not stand in the back of my truck. I have to "return" the tv, re-purchase and have it delivered. I was told to call customer service and they would refund the amount for the remote and stand. Of course, the agents in India didn't see it this way. They said I had to contact management at the store. But I can't contact the store. Now, I have to wait a week to have the tv delivered, when I should already have it in my living room. 0 Stars
Response from Best Buy
January 15, 2025
Hello, Jay, Thanks for reaching out and providing your feedback. Trying to get information from your local Best Buy should be easy, so I can understand your concern. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64073840. We look forward to working with you. Regards, ^Aaron
lynne b
January 14, 2025
4 out of 5
Got what we needed, but Go Pro pretty limited choices.

About Best Buy Mobile

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