I buy most of my electronics from Best buy.. never have any issue with employees.
I purchased a small product and it did not work on my laptop or my phone. I took it back into the store, after calling and talking to someone in the computer department. When I got there, the salesman said he was not allowed to help me with anything and I wouldhave to go to Geek Squad. I was not waiting in line for 2 hours at the Geek Squad counter for an $18 part. I just returned it for a refund. I will order my small things from Amazon from now on.
Response from Best Buy
March 24, 2026
Hello, Sheri,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would like to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 134260.
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We look forward to assisting you there.
On March 13, 2026 The customer service was excellent inside of the store Michael G was very professional about his job. The delivery geek squad was horrible on yesterday Matthew unprofessional and lazy didn’t any tools unscrew the hose of the old washer machine to transfer to the new washer machine. They cancel the installation of the washer machine because he didn’t have any tools to install. I had to reschedule the haul away on March 27, 2026 which is Friday.
There always out of stock!!