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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mobile stores’ holiday hours?

Recent Reviews

4.2
(3353 reviews)
Marie S
April 09, 2026
5 out of 5
Genesis is always so helpful.
Michael H
March 27, 2026
5 out of 5
Great layout, and very helpful employees.
Jaylyn M
March 26, 2026
1 out of 5
It was difficult to find an employee that didn’t seem like they were on lunch break. I wandered around for 15 minutes trying to find someone to help me find a camera. When I did find someone, they seemed reluctant to help and then searched the Best Buy site on their phone and said they didn’t have the one in stock but they could ship it. It was even more expensive already to buy it there and seemed like a waste of time given that the customer service was already bad.
Response from Best Buy
March 26, 2026
Hi, Jaylyn, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store looking for help with selecting a camera. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #135077" for reference. You can find us here: Twitter(X): https://bby.me/HixFnk Facebook: https://bby.me/IcgV5Y Instagram: https://bby.me/treNo1
Joseph “
March 24, 2026
5 out of 5
I buy most of my electronics from Best buy.. never have any issue with employees.

About Best Buy Mobile

bestbuy.com