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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mobile stores’ holiday hours?

Recent Reviews

4.2
(3444 reviews)
Remy R
October 31, 2026
1 out of 5
Drove hours to pick up an open box tv that was supposedly checked by staff before being sold. Upon going to set it up, after rearranging my whole living room, I discovered that the tv in the box was from 2022, not the 2026 model I had ordered. Employees slacked at their and cost me half my day, and no telling how much time tomorrow to get their incompetence rectified. Shame on you.
Response from Best Buy
October 31, 2026
Hi, Remy, Thanks for reaching out and sharing your experience. We intend to provide a wide variety of options for our customers. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on our socials: Facebook (https://bby.me/MlydUm) Twitter/X (https://bby.me/ynmGlc) Instagram (https://bby.me/JS3og8) Please mention your review #246307, so we can further assist you.
Billie S
October 29, 2026
5 out of 5
It's okay
betty j
October 19, 2026
2 out of 5
Service was terrible
Chase M
October 14, 2026
1 out of 5
I understand wanting and pushing promos; however, when you ask me the same question 3 times in a row after I have said "no, I am good; thank you." it is borderline harassment. Especially when asking me about 3 more promos on the card machine and I have to click "no" 3 more times in order to pay. I know is not the fault of the employees and rest upon both management and higher up. Fix it.

About Best Buy Mobile

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