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Frequently Asked Questions About Best Buy Mobile

How do I check product availability at the Mobile Best Buy?
How do I check my order status?
My local Mobile Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mobile stores’ holiday hours?

Recent Reviews

4.2
(3418 reviews)
Zenada P
August 10, 2026
1 out of 5
Made an appointment to get my iPods fixed and they canceled my appointment. I guess they didn’t want to work. Why tell me to select a time and then don’t honor it. I will reach out to Apple to see if it’s another place I can take my iPods.
Response from Best Buy
August 11, 2026
We understand the frustration when an appointment is cancelled unexpectedly. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5vQ657), Twitter/X (https://bby.me/ZxLJKU), or Instagram (https://bby.me/HuHOZZ), and mention your Google review, 201442.
Ani
August 09, 2026
4 out of 5
The guy at the front today at approximately 6pm on 08/08/26 was kind of mean. The bald headed man. He kept saying "there, THERE! You see the Sony sign?" Instead of just walking me to it, it was 10 feet away, and I was already nervous. Other than that, they had what I needed. The guy with the long beard was very nice and helped me get my noise canceling headphones. The lady that checked me out sent me a digital receipt instead of printing one and asked if I needed a bag. Which I did not. Respect to the environment. If it wasn't for your rude employee, I would have given 5 stars.
Kris H
August 08, 2026
4 out of 5
I’ve had a pretty solid experience with Best Buy—the staff is helpful and the store layout makes it easy to find what I need. The prices are fair, and they often have good deals or extended warranties that add real value. That said, the selection can vary by location, and sometimes the online ordering process feels a bit slow. Overall, I’d give it four stars for convenience and service, but there’s room to improve on consistency and speed.
Gilbo
August 06, 2026
5 out of 5
My favorite store

About Best Buy Mobile

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