Best Buy Mobile

Cassandra was very helpful and informative while helping me find what I needed.

Here’s the updated version: This place has really gone downhill. They display items like hard drives on the shelves, but when you go to the counter, staff inform you they’re out of stock, can’t place an order, and the ones they do carry are three times the price. On top of that, you wait 20 minutes for someone to come to you, only to find they can’t help. They call for assistance on the radio, and you wait another 20 minutes for nobody to show up. I walked in ready to spend thousands of dollars and left annoyed, empty-handed, and unlikely to return. Everyone I interacted with was perfectly pleasant, but this is clearly either a poorly managed location or a store that isn’t being adequately supported by corporate. I won’t be going back.

Disgusting the way me & my son were treated at this location. We have had alot of great interactions here, this is my sons "favorite store" but our most recent interaction was HORRIBLE. With the way we were treated I will never step foot back into this store. The "Cashier" had a serious Superiority complex , rude, arrogant, completely dismissive to us & was just a bold face liar who changed her story in front of another employee. "Upper Management?" attempted to step in and tried to make it better but to no avail. Serious re-training needs to be done for customer service. To treat a 5 year old child in such a way to the point where his face welled up with tears because he was so hurt is down right Disgusting & Cruel. Also, I tried reaching out to management before I left a review but now days anything other than speaking with Ai seems impossible.

Polite and knowledgeable personnel.