Made an appointment to get my iPods fixed and they canceled my appointment. I guess they didn’t want to work. Why tell me to select a time and then don’t honor it. I will reach out to Apple to see if it’s another place I can take my iPods.
Response from Best Buy
August 11, 2026
We understand the frustration when an appointment is cancelled unexpectedly. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5vQ657), Twitter/X (https://bby.me/ZxLJKU), or Instagram (https://bby.me/HuHOZZ), and mention your Google review, 201442.
I’ve had a pretty solid experience with Best Buy—the staff is helpful and the store layout makes it easy to find what I need. The prices are fair, and they often have good deals or extended warranties that add real value. That said, the selection can vary by location, and sometimes the online ordering process feels a bit slow. Overall, I’d give it four stars for convenience and service, but there’s room to improve on consistency and speed.
I came in looking for a new laptop. Drake helped me figure out what I wanted with incredible patience. He helped explain all the plans to me and gave solid advice. When we figured out that the store did not have the one I wanted in stock, he helped me order it to a nearby location. Would highly recommend him!