Best Buy Mobile

My order was delayed by several days, so I wasn't able to pick it up the first 2 times I came in. The third time, I was told that I had just missed the cutoff time and that they cancelled my order. They refused to give me a refund and told me to wait up to 2 weeks for my money to come back through, but that I could just pay them again for the product and get it right there. When I asked why they can't just cancel the ridiculously long refund process and give me what I paid for with the money they already had from me, the manager acted like I was asking him to wipe my butt. He was extremely combative in a situation where it was totally uncalled for. Like I was annoying him by asking him a simple question. I don't know what his problem was but he needs to be dealt with.

Customer service sucks. No one knows what they are talking about, concerning products, and it's frustrating when you spend so much money, have gone back to the store NUMEROUS times....and we still end up with an upset teenager with no phone. Absolutely ridiculous that you call the local store with issues and questions and you get sent to a call center, God only knows where and they have no clue what you need or how to help.

Couldn't get any help. They were just all standing around, and when I did ask a question, they acted lost.

Went to the store to purchase a MacBook for my wife. Went to use our Best Buy card and found out it was blocked due to fraud alert. Derek (manager) was about as helpful as about as helpful as a one legged man in a butt kicking contest. He tasked an associate to help us (Kaylee) and she was fantastic! Derek shouldn’t be running the bathrooms in that store. Dude is clueless. Zero empathy and pretend to walk around and “help” people while Kaylee was on the phone with fraud and whoever else getting our issue resolved. Derek needs training and maybe half a brain to go with it! Thanks Kaylee for the help! Go kick rocks Derek! I hope you take his job!!!