Best Buy Mobile

Service was terrible

I understand wanting and pushing promos; however, when you ask me the same question 3 times in a row after I have said "no, I am good; thank you." it is borderline harassment. Especially when asking me about 3 more promos on the card machine and I have to click "no" 3 more times in order to pay. I know is not the fault of the employees and rest upon both management and higher up. Fix it.

This store is located in a great shopping plaza in a great location close to Interstate 65 and Downtown Mobile. The staff are very professional, informative, respectful, and answer all questions to the customers satisfaction. The store has great variety, very spacious and always kept clean. This Best Buy is awesome!!!!

Worst experience I’ve had. Made an appointment for a phone fix not only did I have to wait 2 hrs to been seen. One guy had told everyone that they will get to appointment in order and some ppl he must’ve known just sat down for like 15min in the walk in line and got helped cuz the guys said to his co worker help them next over the ppl that have waited for 2 hrs themselves. This week at the geek squad. Appointment was at 5:40pm and got server at 7:55pm. Way to slow when you see 7-8 other employees standing around on their phones. Why not train them to help the counter out so ppl don’t have to wait 2 hrs. Would bed in and out of the er room in that time frame. Won’t go there again