Drove hours to pick up an open box tv that was supposedly checked by staff before being sold.
Upon going to set it up, after rearranging my whole living room, I discovered that the tv in the box was from 2022, not the 2026 model I had ordered. Employees slacked at their and cost me half my day, and no telling how much time tomorrow to get their incompetence rectified. Shame on you.
Response from Best Buy
October 31, 2026
Hi, Remy,
Thanks for reaching out and sharing your experience. We intend to provide a wide variety of options for our customers. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
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Please mention your review #246307, so we can further assist you.
I understand wanting and pushing promos; however, when you ask me the same question 3 times in a row after I have said "no, I am good; thank you." it is borderline harassment. Especially when asking me about 3 more promos on the card machine and I have to click "no" 3 more times in order to pay. I know is not the fault of the employees and rest upon both management and higher up. Fix it.