Best Buy Mobile

Daniel and Jacob in car stereo installation are exceptional people always helpful and informative. I trust these guys with any of my vehicles.

Great store, with tons of fascinating, beautiful electronics. They always have everything I need. And I love my electronics! But 75% of their employees are extremely rude. Out of the last eight times I have been there regarding customer service, 2 were positive, 6 were negative. I know everyone has their bad days, but dang! I would like to call out the young lady with the shoulder length strawberry red hair with glasses at the far right corner check out. Not the front facing counter, the right facing counter today, August 21 at approximately 5:15 pm. She seemed to think I was confused about my place in line. While I was standing there patiently, and not saying a word. AND NOT TRYING TO JUMP LINE, I WOULD NEVER DO THAT! I WOULD SIT THERE AND WAIT LONGER IF THERE WAS A QUESTION OF SEQUENCE!. I don't like to be treated as stupid. AT ALL. I wanted to say something to her, but didn't. I held my anger. Let us not forget "Geek Squad," oh goodness. 🤣 I had an appointment there around the end of May. To set up a device. Not that I couldn't do it myself, I was just nervous I would mess it up because I never set up this particular device before by myself. My appointment was at 5:20. I waited to 6:05 to be helped. The dude's first complaint was (and he had many) "This will take MUCH longer than 20 minutes!" (It didn't, it actually took less than 20 minutes) to his surprise. Meanwhile the female "Geek", second in command, was with the same old woman with the same device since I stepped foot in the place. It more looked like they were shooting the breeze together. 63 minutes, and was still there when I left! But my 18 minute session was complained on. Ok! But the 25% good: the guy in cell phones with the longish dark hair and glasses, seems to be in his mid twenties, IS SO NICE AND HELPFUL! He is so helpful! He is so kind! Always! He helped me find my new flagship phone UNLOCKED,🥰 screenprotector, directed me to the cases and chargers and even put my screenprotector on for me! TWICE! (I have Best Buy Total before you jump on him, give him a RAISE) I wish I remembered his name, but you know who he is Best Buy, and deserves a raise for one of your few kind employees. That guy deserves a double raise, because he is one of the reasons anyone wants to still come to your store, he is FABULOUS! The guy with the long gray beard is ALWAYS helpful and nice too! He was so friendly and helped me get my Sony noise canceling headphones! You do have some stars there Best Buy! Just not many. Would have given five stars, but had to be honest! Just like on August 8th when I came in to get the Sony Noise Canceling headphones. I was extremely nervous (why else would I need noise canceling headphones). I asked the bald guy at the front. He pointed and said "There." I was still looking and he said "There, THERE!,YOU SEE THE SONY SIGN, THERE!" I was nervous, I was almost in tears, and he treated me as stupid. That was when the man with the long gray beard came in and was super nice and helped me get my headphones from the case. And it was only ten feet away. The bald man could have walked me to them. If it was me, I would have walked a customer to anything they needed in the store even if IT WAS AT THE OPPOSITE END! THAT'S JUST WHO I AM! Everyone has their bad days. I understand this. We are all human. But it is a trend at your store to treat other people as stupid. And your employees are rude and lazy, except for longish dark hair guy with glasses in the cell phones/screenprotector/chargers, and the man with the long gray beard.

Geek Squad support Corey Williams helped sinc my Fitbit watch with my phone. He was very patient, respectful and kind. Greatly appreciated!

Made an appointment to get my iPods fixed and they canceled my appointment. I guess they didn’t want to work. Why tell me to select a time and then don’t honor it. I will reach out to Apple to see if it’s another place I can take my iPods.