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Frequently Asked Questions About Best Buy Montgomery

How do I check product availability at the Montgomery Best Buy?
How do I check my order status?
My local Montgomery Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Montgomery stores’ holiday hours?

Recent Reviews

3.9
(2743 reviews)
patrick s
February 14, 2025
4 out of 5
Difficult to get help, but when I finally got some help he was very knowledgeable and pleasant.
Matthew B
February 13, 2025
1 out of 5
Horrible experiece. Manager refused to give me her name. RACIST refused to allow me to make a purchace because I was white. I was the ONLY person of a different race in the building and was aked to leave. Had the security officer ask me to leave and he was not even sure why. He was confused and could not understand why whe was refusing me service. DO NOT SHOP WITH THIS BEST BUY!! I have been a BEST BY CUSTOMER FOR YEARS, but NOT this location. I was in the area for work and needed a charging cable. What a mistake to stop in a plase like this!! How can BEST BUY allow a person to be a manager and DISCRIMINATE AGAINST A CUSTOMER BASED ON RACE.
Response from Best Buy
February 13, 2025
Matthew, Thank you for the review. I fully acknowledge your concerns regarding the lack of assistance you encountered during your recent visit to our store. It is our utmost priority to ensure that all customers feel supported and valued, and we do not condone any form of discrimination or bias in our service. I am genuinely disheartened to hear that your experience did not reflect these values. I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64809685 in your message, it'd be appreciated. Regards, ^Kristy
Sherry W
February 09, 2025
5 out of 5
Ricky was Awesome. He was very pleasant and informative. He tried everything to get my old computer working and even though we were doubtful he tried. Then was able to find me a great computer and price for a new one with everything that I wanted. I was kept informed of the process the entire time and met with him to get my new computer setup and backed up with everything off my old computer. I WOULD RECOMMEND RICKY 1000%%!
Matt H
February 07, 2025
1 out of 5
Purchased an "excellent" condition open box monitor from this store. When I received the product it has tape on it saying "inspected by best buy". Upon opening the monitor I found that it has significant scratches on it and had very obviously not been inspected at all. When calling the store they said they couldn't provide anything but a refund. Now I have to package the monitor back up, print a label and lug it to UPS all because they couldn't be bothered to take 2 minutes to open the box and look. Waste of time and money for both of us.
Response from Best Buy
February 07, 2025
Hello, Matt, Thank you for leaving us a review. As a consumer myself, I understand the importance of capitalizing on our open-box offers, especially when seeking a great deal on a monitor. We appreciate your feedback and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64788736" when reaching out via social media. Thank you, ^Ruby

About Best Buy Montgomery

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