Best Buy Montgomery

It was the day after Christmas and very busy. The 2 stars are related to the delivery. We completed purchase online. Scheduled delivery. Received confirmation and updates the morning of. Update texted stating the delivery would be within 45 min to 1 hour. 10 to 15 minutes later text not call received stating delivery canceled. 2 calls and extended hold later to speak with customer service to confirm we were canceled due to staffing. You cannot control staffing issues but the automated system and the actual customer service should communicate. We pay with real currency but have to search for real people for communication.

It was super busy the day after Christmas, but they were well prepared with employees. The employees were helpful, efficient, and very nice.

Extremely rude manager named Wanda made my visit unbearable. I waited 20 minutes for assistance at a locked glass case with no response, then had to get the greeter to call someone. When help finally arrived, she didn’t know what a Nintendo Switch Lite was, asking if I meant “Nintendo LTE,” and only understood after the greeter spelled out L-I-T-E. How does a store manager not know what types of Nintendo Switch products are being sold, and that there is no Nintendo Switch LTE. Her attitude was terrible—she repeatedly told me to get in the checkout line without explaining anything, rolling her eyes the entire time. When I asked if she was going to retrieve the item for us, she ignored my question and said it was “self-explanatory.” Wanda is completely unprofessional and disrespectful. I was dedicated to purchasing the Nintendo Switch and tried to make it a quick visit, but the manager made me hate Best Buy and I ended up buying online instead. Y’all should do the same. Amazon has more products, is cheaper, and offers more variety options. save yourself the trouble and stress. Edit: it looks like Wanda falsely claimed that she was the store manager. This misrepresentation, combined with her trahsy behavior, makes the situation even more serious.

I had a disappointing experience with the cashier supervisor I believe was named Wanda. When I approached the register, she was immediately dismissive and uninterested in helping. She gave short one-word responses with heavy sighs and continued looking down at her Apple Watch responding to texts. The inattentive attitude made the entire interaction feel unwelcoming and unprofessional. She did not greet me or offer any basic courtesy throughout the transaction. Good customer service makes a big difference, and this interaction fell well below reasonable expectations. I hope management addresses this behavior and provides additional training or moves her to a non customer facing role in the store.