Best Buy Montgomery

Wanda rolled her eyes when I asked her could she look my order up with another option other than the barcode. I was holding my son and couldn’t dig for my phone. She retrieved my things put it in the bag and sat it on the counter. I had to ask her was that all. When I said thank you she turned her head. The young man with the Afro that stood by the door thanked me as I left.

I’ll start off by saying I’m so upset at this place having 3.9 stars. This place and staff are absolutely wonderful! A few years ago this location was TERRIBLE as I recall going into this location to buy a gaming monitor with little to no experience in what is the best.me and my buddy were probably there for a total of 2 hours before I finally did the research on my own after asking several times with employees replying “I’ll be with you in a second sir”. On top of that there was almost nothing on any of the shelves. Fast foward to yesterday April 25th, 2025 I can confidently so this Best Buy location has changed and changed for the better in many ways. AMAZING staff greeting at the door which I don’t ever recall from past experiences and shelves were actually stocked! WOW!! I’m super impressed in the changes that have been made in this store. I went in to simply purchase a headset and had no idea I would get into a 30 minute long convo with a worker. He guided me through the best headsets he has used and for what specific reason he would use the headset. Man I truly left there with a smile on my face and a brand new headset. The gentleman even walked me through the Best Buy card application process. He explained to me that he was the manager of the location and has been for about a year now due to the past managers and workers weren’t doing their job appropriately as explained earlier in this review. As someone who has worked in the customer service field for a while I can confidently say DANNY DANNY DANNY has the best I’ve ever ran into!! This guy (said manager) was truly amazing and has definitely hired the best of the best (as he mentioned to me in our conversation). Danny thanks again brother for your hard work to put a smile on my face and I’m sure plenty others. If a higher from Best Buy is reading this please promote my man higher than what he is because he definitely deserves it lol!! Once again, nice job Best Buy I will definitely be back to look at monitors in stock! Thanks!!

Every time it says they have something in the store they don't have it but the display which is not for purchase

Went there yesterday to get headphones for my son and their lack of professionalism and customer service is awful. They need to fire everyone in there and rehire new people that wanna do their job. Not many customers was in there but yet a GROUP of employees was standing around not acknowledging that we needed assistance. I had to literally ask them for help. I was ignored the first time and when I finally got louder to get their attention one of the employees literally said in a non professional way and I quote "he'll be over there". I have never seen nothing so unprofessional before. Then the guy who was supposed to help didn't even help it was another employee that came and she was also unprofessional. I won't be going back. I'll go to the one in Prattville from now on.