Best Buy Montgomery

Good place to shop equipment stuff for home and office

I have done a lot of business with best buy and still try to do business with them but i've had problems in the past and still continue to have problems now. I placed an order on a Friday at 3pm for $5050 and some change. Website stated be ready in an hour and they would email when it was time to pickup. I don't get an email until 10:30am Sat. morning telling me I need to contact them and provided a number to call also said if I did not contact them within 24 hours they would cancel my order . Email also stated if no one answered to press 1 to leave a message. So I call the number. They give me the hours of operation and there is none for the weekend. I press 1 as instructed to have the system give me an automated message that the system was not working try again later and hung up in my face. So I turn to online chat. The agent tells me they will get everything fixed and remain online with me until the problem is solved. They tell me that the order was on hold do to it value until they can verify me. They tell me they have me setup for a call back to do that and I should get it shortly. I say ok and they disconnect the chat after telling me they were with me until the problem is solved. Of course here we are on Tuesday and im still waiting for that call. What a joke. Customer service just isn't what it use to be. I realize $5000 order to them probably isn't that big of a deal but to me it is and would like to be treated better if it was a $5 purchase or $5000. I will probably still shop with them as I like to be able to pick something up and buy it and not order it and play a wait game but its getting to where they are pretty much an order store anyways.

Good job 👍🇺🇸🇺🇸☝️☝️🙏🙏🦅🦅

Long delivery times and got a broken TV. Replacement is also late. 😂😂😂 Edit: Got replacement after a week but now the TV has large red spots on the screen. Customer service is good but not effective 😂😂😂