Jacqueline C
July 21, 2025
I went to Best Buy today with my elderly mom. I wanted to buy her a Roku Stick. Best Buy keeps their Roku Sticks at the checkout desk. The sales associate at checkout gave off very unwelcoming vibes. She seemed irritated that we were in the store. Very frosty attitude. We didn't do anything to her, so I'm not sure why she was so unpleasant. My mom also noticed her surly demeanor. I have worked in retail for 13 years on commission and I had to leave my problems at home. If I acted like her, my store wouldn't get repeat customers and I would be out of a job. I have no desire to give this store any repeat business. I will shop on Amazon instead.
Response from Best Buy
July 22, 2025
Hello, Jacqueline,
Thank you for reaching out to share your concerns with your interaction in store. I can understand that not getting the service you would expect when asking for support in store can be difficult. Although we don't work on commission at Best Buy. Our employees are expected to treat out customers with care. I would be glad to investigate this interaction if you would like to reach out to us for support on any of our Social Media Profiles below with Review 18872.
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Sincerely,
^ Tommy
Walked in to see what gaming PCs were in stock, we left with that and then some. Ken helped with our order and walked us through the different options. He also explained how Geek Squad worked and really went above and beyond during our indecisiveness, aswell as our add on items during checkout. He was very knowledgeable, and it made us feel like we came to the right place. Thanks alot!
Worst best buy ive ever been to seems to be that way for alot of stores in this area, no customer service at all everybody is playing on phones and talking why I prefer ordering online i can see this store closing in the future
Response from Best Buy
July 15, 2025
Hello, David,
Thanks for reaching out and providing your feedback. We would love to document your experience that you had at this particular location as we are always looking to improve because your feedback matters! To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #14899. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/6rg31z)
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Instagram (https://bby.me/9dp9uh)
Google Review #14899
Thanks,
^Ezra