Best Buy Montgomery

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

worst customer service ever, there is no pickup for online orders, you have to wait in a long line and they group all customer service issues with the pickup.

Everyone talking on a phone playing on their phone, and when I said something going out the door they said, I needed to say something to the greater to get help

I wish I could give this store 0 stars wholeheartedly. The store manager Rich provided bottom of the barrel customer service . He wasn’t very knowledgeable when it came to customers needs including myself. He couldn’t simply book an appointment for my phone repair correctly without asking another associate in which the associate that assisted him had only been on the job approximately a week. The district manager would heavily benefit from doing a in-store walk through and having a conversation with other associates. They described him as “super lazy” and etc judging from the encounter today ,I can clearly see they are not wrong.