Best Buy Montgomery

Drove all the way out, and the item was not in stock. Guess I'll call next time.

My puppy chewed on my remote and I needed a new one. I bought my 65" LG OLED TV from this Best Buy 12 months ago. I had it delivered and installed. I spent A LOT of $$$. So I called the store at 6:30 and was told by the lady that they did indeed have my remote in stock and that it was around $29. So I drove 22 miles from my home in Prattville to get one. I arrived at 7PM. There were 3 registers open up front. I walked back to the TV department and could not find anyone to help me. Twice I flagged someone down and they were going up front to get me some help. Nobody ever showed up. Once an associate came out of the back walking through the store. I asked for help and he kept walking. I actually raised my voice 3 times with the final one being a yell. He never stopped. He was glued to his cell phone. I finally found someone to help Mr and was told they didn't carry the "Magic" LG remote in the store. He gave me a universal remote and said this should work. I took it up front and got in line. A young blonde guy finished checking out a man. He turned and walked away when I went to out my remote on the counter. HE WALKED AWAY!!! I had to wait another 10 minutes with 3 people behind me to get checked out. This is the worst customer service I have ever had at any retail store in my life. Oh, and while I was waiting in the TV department there was a lady in her 40's with her mother wanting to buy a TV. They never got any help either. They walked out the door just ahead of me when I left. They were going to Walmart. I was in retail for over 40 years and I know how important sales are to the success of a store. This Store Manager evidently has no control over his staff at all. The service was horrible. The sad part is there were quite a number of employees in the store, just none of them were concerned with helping customers. I've spent quite a bit of money over the years with Best Buy purchasing Tv's, sound systems, car audio, and kitchen appliances. I've spent my last dollar with them after tonight.

I purchased a large screen television at Best Buy in Montgomery, Alabama on October 28, 2024, a Tuesday, and was promised It would be delivered by Saturday, November 2. I needed it by November 2. I was then contacted by Best Buy and told it could not be delivered until November 8, too late for my needs. I had to hire someone to come to the store to pick it up. When I tried to call the store, the main number listed on the Internet was for a corporate center, not the local store. I spoke to two different people at the corporate center. Neither would give me the number of the local store I bought the television from. I had to drive to the local store to ensure my television would be available for pick up on November 2. In sum, the customer service at Best Buy is atrocious and it misinforms people. You cannot contact your local store. There is no excuse for this level of inconvenience and incompetence. I will never shop at this store again. I should have just ordered the television through Amazon Or Walmart. Either of those offer a three day delivery.

Used to be when you went into Best buy somebody would offer to help you. That's not the case now. In fact two guys sat at the front of the of the stories I came in I just continue to chat with each other. Ultimately I did get somebody to help me and that did get to find what I was looking for. I wouldn't have been able to find it on my own it wasn't even in the place where I thought we would find this. I looking for an accessory for myself up I guess where it was in an area you find car stereos in the back of the building . Phone charger port.