Natalie D
December 20, 2025
Expected the crowds due to the holiday season, however there was only one member of staff on the register which resulted in a number of frustrated customers, one actually left the store. The games and Lego sections we checked out were unorganized and In the wrong places or just not price marked. Not normally an issue but with the lack of staff around no one could get any help.
Rachel G
December 14, 2025
Plenty of merchandise.... nobody to help you obtain from locked containers though! I get "it's Christmas time" but 1 person has been helped by 5 ppl and nada this way even though I asked repeatedly
Kudos to Bryan, he was the only one able/allowed to assist customers.. The bad part of this is I had to wait 15 minutes while he was assisting another person. Likewise, the person that had to wait after me had to wait 15 or 20 minutes while he helped me.
This falls on mis-managememt....
Response from Best Buy
December 13, 2025
Hello, Tom,
Thank you for taking the time to share your experience with us. We are happy to hear that Bryan was able to assist you, but can understand your concern with having to wait. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/rkvnmc), Twitter/X (https://bby.me/si1hbd), or Instagram (https://bby.me/1n205g). Please reference Google Review #87101.
Russell L
December 05, 2025
Online pickup, done quick and easy.