Best Buy Montgomery

It was difficult to find someone to assist me and then they did not seem very interested in helping me to find what I was looking for.

생각보다 살만한 제품이 없음. 한국 대비 대부분 15%이상 비쌈..

i booked an appointment through apple support on my phone. i showed up on time and had my device inspected and paid the $29.99 fee. i was told it would be a couple hours to fix my device. i come back after a couple hours and the geek squad tells me “sorry we don’t have the part in stock you will have to come back another day” cool so i wasted my time and gas money when this could’ve been told to me on the app. so i wait a week and they call me saying the parts in stock and to come back in. i come back in, wait in line for 45 minutes and finally i get to the counter and i tell the guy the story and how they called me and said the parts in. and he goes “oh sorry we aren’t doing apple repairs today the guy called out” are you kidding me, at least put a sign up that says so so people aren’t waiting 45 minutes. I will never use best buy geek squad again. awful experience. HORRIBLE customer service. wasted two 1 hour round trips of gas and my time.

I am submitting this complaint regarding my experience with Best Buy in Montgomery, Alabama, concerning the purchase and attempted delivery of a refrigerator. On August 5, 2026, I purchased the following refrigerator from Best Buy in Montgomery, AL: • Brand/Model: FA FRFN1801AF 12CF 23" BM STS • Model: 4410932 • SKU: 6678385 At the time of purchase, I was given a scheduled delivery and installation/setup date of August 28, 2026. At no point during the purchase process was I informed that the refrigerator was on back order. On August 27, 2026, just one day before the scheduled delivery, I received a phone call and an email from Best Buy informing me that the refrigerator was on back order. This was extremely frustrating because I had already purchased the appliance and made arrangements based on the delivery date provided by Best Buy. I spoke with a Best Buy supervisor about the situation. The supervisor assured me that the refrigerator would arrive and be delivered on September 16, 2026. However, on September 15, 2026, I received another email from Best Buy stating that I needed to reschedule because the refrigerator was still on back order. I was not given the delivery that I had previously been assured would occur on September 16. This experience has been extremely frustrating. I understand that inventory and supply issues can occur, but my concern is the lack of timely communication and the repeated failure to provide accurate information regarding the availability and delivery of the product. I was not informed that the refrigerator was on back order when I purchased it, was notified only one day before the original delivery date, was subsequently given a new date by a supervisor, and then was notified again that the order could not be fulfilled as promised. On September 16, 2026, I contacted Best Buy again and spoke with a supervisor to express my frustration regarding the situation. At that point, I decided to cancel the order because of the repeated delays and the lack of confidence that I would receive the refrigerator within a reasonable timeframe. I’m posting this complaint so that the other customers are aware of my experience and the customer-service issues I encountered with Best Buy. I believe customers should receive accurate information about product availability and delivery commitments at the time of purchase, as well as timely and effective communication when circumstances change.