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Best Buy Montgomery
Services Offered
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Frequently Asked Questions About Best Buy Montgomery
How do I check product availability at the Montgomery Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montgomery Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montgomery stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montgomery Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2763 reviews)
Mrs. D
March 28, 2025
1 out of 5
Went there yesterday to get headphones for my son and their lack of professionalism and customer service is awful. They need to fire everyone in there and rehire new people that wanna do their job. Not many customers was in there but yet a GROUP of employees was standing around not acknowledging that we needed assistance. I had to literally ask them for help. I was ignored the first time and when I finally got louder to get their attention one of the employees literally said in a non professional way and I quote "he'll be over there". I have never seen nothing so unprofessional before. Then the guy who was supposed to help didn't even help it was another employee that came and she was also unprofessional. I won't be going back. I'll go to the one in Prattville from now on.
Response from Best Buy
March 28, 2025
Hey there.
Thank you for your review, Mrs. Davis. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64978480.
Kindest Regards,
^Vanessa
THE D
March 24, 2025
1 out of 5
Rude customer service...
Response from Best Buy
March 24, 2025
Hello and thanks for reaching out on Google.
We understand the frustration when your experience does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64964324.
Kindly,
^Graham
Dustin C
March 20, 2025
1 out of 5
Employees are playing around each other and never focus on their customers.
Response from Best Buy
March 20, 2025
Hello,
Thanks for sharing your feedback with us. While we like for our employees to be able to have fun, they should certainly be ensuring that customers needs are being met first. I understand not getting the help you needed, isn't the ideal experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64951451" in your message to us.
Sincerely,
^Melissa
Lynn V
March 18, 2025
4 out of 5
It's okay most of the time they have what you need other times you have to order it.