Best Buy Montgomery

Best Buy was a favorite of mine for years. However, no one seems to have the time or interest to render assistance. I visited last week with intention to purchase a high end Samsung Smart device. I received no service to make my purchase. So I returned give and ordered from a vender online. Best Buy is last on my list from this point forward, because I have had one too many of this same experience when looking to purchase from this retailer.

I purchased an Open-Box “Excellent” laptop, which is supposed to include all original parts and accessories according to Best Buy’s own policy. My laptop came without a charger, which is essential for use. I called ahead and was told that “Excellent” items should include all accessories, but when I went to the store, I was told the only solution was to return the laptop or buy my own charger. Buying a charger wasn’t a big deal but I was mislead by the description and an online representative which felt inconvenient. Listing an item as Excellent when it is missing an essential accessory misclassifies the product and inflates the price, essentially making more money off a product that should be listed as Good or Fair. Customers shouldn’t have to make extra trips or pay more to get a working product.

My husband and I visited this location last week to purchase a washer, dryer, and a Ring doorbell. The sales associate who helped us was named Donovan and was excellent. He answered all of our questions and made our purchases and experience seamless and wonderful. He was incredibly helpful and, in my opinion, he deserves a raise or at least sales associate of the month. The next time we have need of any large purchases, we're coming back and hopefully can be assisted by Donovan. Thanks again!

Absolutely horrible online ordering experience and heinous unknowledgeable customer service who refuses to help.