Best Buy Montgomery

A simple pickup took two trips and far TOO much frustration. My authorizes pickup person was literally listed as an authorized pickup person, yet staff and a manager turned him away after an HOUR because they insisted the purchasing person be present. Online and phone support offered apologies but no resolution. I collected the items the next day, and his name was printed right on the pickup label! Staff offered no explanation. An associate also confirmed curbside pickup was available yet the staff refuses to do it & continue to give customers unsuccessful experiences. Poor communication, wasted time, and ZERO accountability.

Went for watch was out in less than five minutes good job

Best Buy Montgomery (Eastchase Pkwy): Booked an Apple repair, showed up on time, and was turned away I booked an Apple battery service for my iPhone at this store for 4:40 PM on Saturday, October 24. The appointment confirmation names the store, the date, the time, and "Battery service." I arrived on time. Nobody came to help me. The employee who was supposed to handle my appointment showed up about 25 minutes late, walked off again, and then told me the store doesn't do Apple repairs after 4:00 PM. That's an odd thing to learn at a 4:40 appointment the store itself scheduled. Nothing I received said anything about a 4:00 cutoff, and the employee who had been on duty the whole time never mentioned it either. The store's own web page advertises it as an "Apple Authorized Service Provider" and doesn't mention a 4:00 cutoff there either. I asked for a manager. Nick (he wouldn't give his last name and wasn't wearing a name tag) offered nothing but "come back tomorrow or next week." There was no apology and no attempt to make it right. I've spent thousands of dollars at this store over the years. If a store can't honor an appointment it booked itself, I'm not trusting it with the repair, and I won't be spending another cent there. I'll take my phone to Apple instead.

very great service.