Bought a refurbished Apple Watch online and it came in the mail empty. Contacted Best Buy the same day and showed that only some random vitamins and an empty Apple Watch band package was inside. The manager refused to do a return or even try to order an exchange Apple Watch. Just stuck me with a customer service number to call. The package was not opened or tampered with when I opened it.
Response from Best Buy
October 02, 2026
Hi there,
Thank you for taking the time to leave a review. I can certainly understand your concern after receiving a package that did not contain the refurbished Apple Watch you ordered, especially when you reported the issue right away and were unable to receive the assistance you were expecting at the store. So that we can look into this situation more closely, please send us a private message on any of the following social media platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #229391" when reaching out on social media.
Richard L
September 22, 2026
At Best Buy you must go to the customer help desk in the back middle in the store and they were great.
Service like this is so hard to find in Montgomery!
I recently visited the Best Buy in EastChase in Montgomery to purchase a DJI Osmo Pocket 3, and I had a great experience. The staff was very friendly and eager to help. An older gentleman assisted me in finding exactly what I was looking for and was patient throughout the process.
The Osmo Pocket 3 was in stock, which was a huge plus. We did have a little trouble locating it at first because DJI products were displayed in more than one area of the store, but the employee stayed engaged and helped track it down quickly.
Customer service like that makes a difference. Everyone I interacted with was courteous, and the overall shopping experience was pleasant and stress-free. I'll definitely return to this location for future tech purchases.
Highly recommend!