Best Buy Auburn

My son was dropping off a large TV for repair of a back light problem. Employees picked up the TV, dropped it and cracked the screen in multiple places. After pressing the on-site manager for a long time to handle the situation, the boys left with a TV that could no longer be repaired, and they were told to come back later (the following week) to speak to the GM. They did just that and the GM said although she could see it was dropped in the video surveillance there was nothing she could do. I have contacted Corporate Headquarters to put in a complaint. This is unacceptable. Edited to note outcome: This BestBuy location is not being accountable for the damage they absolutely caused. The camera surveillance did not show the damage as it was not clear or close enough. Their determination based on this piece of evidence is not valid. Be warned when shopping at this location in particular, and in general BestBuy does not take care of their long standing, high volume customers.

I went into Best Buy because my Beats Studio Pros weren’t working, then they referred me to the in store GEEK SQUAD! Ms Summerfield was who helped me out. She was quick, efficient, nice and best of all, got me in and out without any effort on my part. She knew exactly what she was doing and I didn’t have to answer any hard questions! Every Best Buy needs the Geek Squad!

Quick and easy to find what I was looking for thanks to the help of the loss prevention specialist when I first came through the door. He was able to point me directly to where I needed to go. Checkout was quick and easy with a friendly and helpful customer service rep.

GREAT CUSTOMER SERVICE!! WELL WORTH THE HOUR DRIVE...