Best Buy Auburn

Pretty disappointed with my experience at Best Buy today. I went in to return two Ring cameras I had ordered online. The guy working the return counter was very nice and told me I was just a few days outside of the 14 day return window. He said it shouldn’t be a big deal and that he would get someone to override it so the money could go back on my card. He called CJ over, who I assume is a manager, and CJ refused to override the return. He told me I could either take store credit or purchase a $30 Best Buy Plus membership and then he would override it and put the money back on my card. That’s what really bothered me. If you’re going to tell me the return can’t be done because it’s against policy, that’s fine. I missed the return window and I can accept that. But don’t tell me you can’t override it and then turn around and say you will override it if I pay $30 for a membership. Obviously the ability to make an exception was there. It felt like I was being pressured into buying a membership instead of simply being helped as a customer. The guy at the return counter was great and I have no issue with him at all. CJ’s handling of the situation was the problem. I ended up having to choose between being stuck with store credit or paying $30 just to get my own money refunded back to my card. Really poor customer service and a pretty shady way to push a paid membership.

Hard to get waited on.

It wasn't crowed and somewhat easy to shop. Although, they had merchandise sitting in aisles that made it difficult to pass with a buggy.

Solomon and Rin were very helpful to me today and kind. They were knowledgeable about their services, products, and were able to provide me assistance in an efficient timely manner. Both were so polite and friendly it made my bad day, better. Thank you for yalls help today!