Best Buy Auburn

GREAT CUSTOMER SERVICE!! WELL WORTH THE HOUR DRIVE...

This place has to be a joke. Two weeks in a row I have scheduled an appointment with the GeekSquad and have drove 25mins to town to have them fix my screen. The first time I showed up and the technician left for the day, today I was there and he decided he was done with fixing phones for the day. No phone call, no text, nothing to notify me until I arrive ON TIME. Waste of my gas and time.

Went in for an appointment for my iPad and mac book chargers being defective at the geek squad. Worker told me that those weren’t covered by my policy and was rude and short. Those are covered by Apple care and I had to call Apple and I have received new cords at no cost to me. Need better education of employees

Pretty disappointed with my experience at Best Buy today. I went in to return two Ring cameras I had ordered online. The guy working the return counter was very nice and told me I was just a few days outside of the 14 day return window. He said it shouldn’t be a big deal and that he would get someone to override it so the money could go back on my card. He called CJ over, who I assume is a manager, and CJ refused to override the return. He told me I could either take store credit or purchase a $30 Best Buy Plus membership and then he would override it and put the money back on my card. That’s what really bothered me. If you’re going to tell me the return can’t be done because it’s against policy, that’s fine. I missed the return window and I can accept that. But don’t tell me you can’t override it and then turn around and say you will override it if I pay $30 for a membership. Obviously the ability to make an exception was there. It felt like I was being pressured into buying a membership instead of simply being helped as a customer. The guy at the return counter was great and I have no issue with him at all. CJ’s handling of the situation was the problem. I ended up having to choose between being stuck with store credit or paying $30 just to get my own money refunded back to my card. Really poor customer service and a pretty shady way to push a paid membership.