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Services Offered
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Frequently Asked Questions About Best Buy Auburn
How do I check product availability at the Auburn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1793 reviews)
정성훈
August 22, 2026
5 out of 5
오늘 갔는데 잘해주더라고요.
Terrance S
August 21, 2026
1 out of 5
I walked in looking to buy an upright freezer, a 50" TV, and a window a/c unit. The ratio of employees to customers during my 24 mins in the store was around 2 to 1 (if not greater). Not a living soul inquired if I needed assistance. In fact I observed a woman in the TV section when I was there, (she was there when I arrived) and after going to the front of the store to look at a/c units on hand (1, on a very top shelf), along with freezers (1 in a box), I returned and she was still there. It was about this time I received a phone call and an employee finally made an inquiry of the female.
Nope, they spent more time talking to each other than assisting anyone. Customer service is really stll a thing people.
Response from Best Buy
August 21, 2026
Hi, Terrance,
Thank you for taking the time to share this review here, although it is disheartening to hear that you were unable to reach support while shopping in-store. We would be happy to connect with you to get some more details in order to escalate this to the appropriate teams for review.
To get started, please send us a message on Facebook ( https://bby.me/zMZ8qA), Twitter/X ( https://bby.me/qGZ1YF), or Instagram ( https://bby.me/Jyt3ZX). Please also include a note stating you are reaching out from a Google review by including this reference number: 207717.We look forward to hearing from you!
Wayne H
August 18, 2026
5 out of 5
Good service had what i was looking for.
John M
August 17, 2026
1 out of 5
Worst customer service ever in the computer sales department. Needed to replace a damaged computer laptop. Picked it out and waited 30 minutes for someone to get it off the shelf. Maybe a dozen staff milling about. Went to the cash register and asked for help and was told not to be impatient and that they were busy. They missed a $1500 sale.
Response from Best Buy
August 17, 2026
Hi there!
It is concerning to hear that you did not receive the customer service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/P70Zoq), Twitter/X (https://bby.me/CY7tmP), or Instagram (https://bby.me/xHttgu). Please reference Google Review number 204919.
Thanks!