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Services Offered
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Frequently Asked Questions About Best Buy Auburn
How do I check product availability at the Auburn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1758 reviews)
DOCmook
March 09, 2026
5 out of 5
Went in knowing what I wanted and Marcus did an amazing job helping me get my new PC! Amazing interactions with several members of the staff. They have an excellent team at this location for sure.
Jan W
March 08, 2026
1 out of 5
Stood in store for 45 minutes waiting to buy product couldn’t get any one to help ( seemed to only have 3people on the floor working )
Response from Best Buy
March 08, 2026
Hello,
Not having any kind of assistance for that long is frustrating. Please feel free to connect on social media links. When doing so mention review #127159.
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Mingyue V
March 07, 2026
2 out of 5
Went in to purchase a Kodak camera today and I realized that it wasn’t sold in store because it wasn’t on display anywhere; therefore, i wanted to purchase it AOS, so I went to the nearest employee by the camera section. She was on her computer and I completely understand if she was busy or if she was with someone, but for me to just ask “maam” and then to make eye-contact with me and proceed to look back down and ignore me? That is uncalled for. I then said maam again because obviously I’m wanting to know when and where I can do this in-store online order and she tells me, “you’re going to need to go to customer service for that.” Okay, so great direction, but horrible tone. That’s not how I personally talk to normal people, but I digress. I then go up to customer service and the girl is nice, but makes me feel like me ordering or asking a question is bothersome. Then I come on here to see all the other one star reviews and the replies, but clearly, nothing is actually being done.
Gatzler
March 02, 2026
1 out of 5
Waited for help with buying a TV but couldn't get help. An employee walked past several times and ignored me when I asked for help, went to the front desk and they paged for someone but still couldn't help even after waiting another 10 minutes.
Response from Best Buy
March 02, 2026
Hello Gatzler,
Thank you for taking the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented because we can understand how a excessive wait would cause you some frustration. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #124933 in a private message. We’re here to listen and help however we can.
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• Twitter/X (https://bby.me/acler8)
• Instagram (https://bby.me/c2776w