Best Buy Auburn

I went to the store for a USB micro sd card reader and the associate, Monique, was very helpful. She helped me find exactly what I was looking for. Keep up the great customer service.

Horrible. Tried to call to get eyes on a box to verify product voltage. Would not let me speak to someone in the store. I just wanted to verify before driving THREE HOURS to buy something. Guess they're not making $500 today.

I'd give 0 stars if I could. We ordered a large TV, TV mount and installation for our lake house in Dadeville toward the end of June 2026. We had an install date of mid July. We live in TN (about 5 hours away), so being there for delivery and installation meant that we had to take time off from work. The day that they were supposed to deliver and install the TV, they called and cancelled. They gave a re-scheduled date for today (7/27). My wife took off from work to be there on a Monday and guess what...they cancelled again this morning (the day of again). They now gave us a re-scheduled date for early August (requiring even more time off - and we have no idea if they are actually going to show up next time after taking more time off of work and being 5 hours out of town). My wife called and finally got to talk to someone in 'management' and his name was Jake Sanchez. He pretended to be upset with the situation and said he'd do his best to get the TV installed today with a local team (while my wife was off of work). She got a voicemail back from him with a very small discount, as if that will replace the frustration of taking 3 days off from work and having to re-arrange her schedule to be there. This place is an absolute JOKE! We will make sure that we share our experience with everyone we know around Lake Martin.

This Best Buy location is completely incompetent. I have ordered a TV to be delivered and mounted at the end of June and they have tried to deliver or schedule deliveries twice now with canceling the day of and I’ve still yet to get my TV which is a 77 inch mounted. Do not use them and their delivery service which is CSPS I would not use them either. They are Do not use them and they’re delivery service which is CSPS I would not use them either. They are completely incompetent and all they’re going to give you is $100 gift certificate. I drove five hours. Took three days off of work now to get my TV delivered two different times and they still can’t do it. But you can talk to somebody on a remote phone call somewhere outside of the state of Alabama but the only time you can get anybody live is you have to drive into Auburn Alabama to talk to somebody in person in the store good luck if you try to get anything purchased and mounted at Lake Martin and yes, I will be posting this all over Lake Martin social media as well because I would hate for any of my friends on the lake to have to deal with your incompetencies.