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Frequently Asked Questions About Best Buy Auburn
How do I check product availability at the Auburn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1729 reviews)
Lynne J
December 22, 2025
1 out of 5
I was charged for the Nex Playground and NEVER received it. I contacted Best Buy multiple times, and instead of fixing the problem, I got excuses, delays, and zero accountability. This is beyond frustrating — it feels like my money was taken with no intention of resolving the issue.
No product. No resolution. No meaningful customer service.
For a company as big as Best Buy, this level of incompetence is unbelievable. If you’re considering buying this item online, don’t. Save yourself the headache and the risk of being charged for something that never shows up.
This experience completely destroyed my trust in Best Buy.
Response from Best Buy
December 22, 2025
Lynne,
Thank you for the review. We can understand your concern with not receiving your item.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 92862
M K
December 17, 2025
1 out of 5
Horrible experience. Came to buy my daughter a new phone at 6:30 on a Wednesday evening. Was ignored for 15 minutes. Finally had an employee talk to us but he and his buddy were clocking out. Called the manager who agreed they should tell us to come back tomorrow rather than take care of a customer during the regular store hours.
How do stores like this stay open?
Bama H
December 13, 2025
5 out of 5
Nice
John C
December 11, 2025
3 out of 5
Don't really care for best buy due to a past experience but sometimes you just can't avoid them.