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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Auburn
How do I check product availability at the Auburn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1747 reviews)
Jen D
February 09, 2026
5 out of 5
Very low prices with the best Brands on Electronics
Amy S
February 09, 2026
5 out of 5
Always great service at Geek Squad. That David Smith....he is something special.
Lauree R
January 29, 2026
1 out of 5
Dear Best Buy Managers,
Your staff might need a tad bit more training!💡
A customer was just in there a minute ago looking for help to purchase a fairly sizable item. He passed by a few employees who were engaged on their cell phones and did not seem interested in helping anyone. This customer spent several minutes walking past one particular worker who never looked up.
There are other merchants in town.
I must say I have had fairly good service recently so this might just be today. Anyway one sale lost.
Response from Best Buy
January 29, 2026
Hello Lauree,
Thank you for taking the time to share your review. Feeling overlooked or ignored is never the experience we want for our customers. We appreciate you bringing this to our attention and would like to ensure this is addressed and documented.
Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/i6y69g)
- Twitter/X (https://bby.me/dt98e5)
- Instagram (https://bby.me/cdpgjj)
When reaching out, please reference your Google Review 110576.
James M
January 25, 2026
1 out of 5
Wasted 30 minutes sitting in the parking lot of this store trying to use curbside pick up. They sent an email telling me my order was ready, and I checked in on the app when I arrived. And then nothing. No one came out of the store. No one contacted me in any way. I tried calling the store and they hung up on me. I won't return to this location.
Update: so after failing to assist me at the phone number provided with my order, or through the chat function linked with my order, or through the app you told me to use with my order, you are now telling me you can't help through Google either? And that I must contact you through social media if I want help?
Can I leave less than one star?
Response from Best Buy
January 25, 2026
Good Afternoon, James!
Thank you for leaving a Google Review. We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #109029" for reference. You can find us here:
Twitter(X):
https://bby.me/tmli2d
Facebook:
https://bby.me/e71qhc
Instagram:
https://bby.me/gg0fpa