When "TRYING" to reach the store in my area (Oxford Alabama) by phone. It is IMPOSSIBLE! I've had NO luck getting in touch with my local store. Every time I call, I have to speak to someone from India. I do NOT want to speak to someone from another country, I want to speak with someone at my local store. BEST BUY ...DO BETTER!!! I don't know whether I am being scammed or if I have actually reached a legit call center for BestBuy. I don't want to discuss my information with someone I cannot understand!! NO JUST NO!!!
Response from Best Buy
August 22, 2024
Hello, Kim,
Thank you for sharing your feedback regarding your experience trying to contact one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, and e-mail. Also add Google Review 64104014. We look forward to hearing from you.
Sincerely,
^Deysha
They have a good variety of items and helpful staff.
Store Manager was extremely helpful!
Over priced. Has turned into more of an appliance/ cell phone store.
Response from Best Buy
July 18, 2024
Hello, Chad,
We appreciate you sharing your experience here with us. We understand how important a great deal can be, and know how we would feel in this situation. We would like to let you know that if you do find a better a price, we do have our Price Match Guarantee. (link located at the bottom) If you do have any other feedback for us please feel free to reach out us through your preferred platform below.
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Thank you,
^Brandon
https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002