Best Buy Spanish Fort

They use AI to answer the phones while having 40 employees in the store

Customer service is terrible. They do not try to help customers. They told me as soon as I came into the front door that I should have called Geek Squad for a repair. When I advised them I had driven an hour, they just said "sorry" and stared at me. 3 hrs of chatting with AI about the repair was even more relaxing. I hope they go out of business soon or can hire competent employees that care about customers!

Imagine wasting an hour and a half of a customers time after they already paid 1900$ for a camera and SD card just for you to take it upon yourself to cancel the order without even telling the customer. I came in today to pick up my order after confirming with two different sources that the camera I wanted was in stock and open for pickup. I make the 40 minute drive there to pick my order up. The 20 year old at the front desk makes no actual attempt to confirm if it’s in stock. He just tells me they don’t have it and that I was lied to. I decided I would do his job for him and actually go look in the camera section since he couldn’t be bothered to do it. Guess what I find? My camera! Finally he makes his way over there and takes it out of the case for me. We get to the register and he’s mumbling something to himself that I can’t hear. Then a man in a black shirt comes over and they mumble some more. The next thing I know I’m being told to swipe my card for an order i already paid for. He cancelled my order without communicating anything to me. Zero reason given. Zero chance to talk about options. Then just stares at me like I’ve just got another 1800$ lying around. It is absolutely common sense that a refund is not instantaneous ESPECIALLY when that refund is done on affirm. So I drove all the way out there just to have my order cancelled without my consent and what was their solution? Asking me to apply for their Best Buy credit card. How dense and oblivious can you possibly be? What makes you think in any universe that I’m going to apply for your credit card after you just fumbled my entire transaction to a catastrophic degree? The sale on that camera ends in 10 hours so not only am I out almost two hours of my time I’m also going to have to pay another 600$ when the cancellation goes through. And what was his response to all this? “Sorry I messed you up” Dude you didn’t even try. You literally chose the wrong move at every single turn.

I absolutely LOVE Kaliah, she was amazing and so sweet. She made just laugh a few times.