Don’t bother buying extended warranty or listen to the sales people. Apparently, they will tell you whatever you want to hear to get you to purchase products and then no one else at the store will back it up. Salesman told me that the extended warranty would cover screen cracks, and physical damage. I had a screen crack and physical damage to my TV and when I tried to get it repaired, they told me it wasn’t covered and they weren’t gonna do anything about it or help me with store credit towards purchasing another TV. If the sales person tells you something to get it in writing.
Response from Best Buy
January 14, 2025
Hello, Josh,
Thank you for your feedback on Google my Business. Being misled about the Best Buy Protection plan is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out mention "Google Review 64678864", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
I placed an online order and it said a 1 hour pickup time i waited two hours waiting for the order to be completed so i went in store asking about it they told me wait and that it should be completed soon i asked 5 DIFFERENT PEOPLE and I waited in store for two hours Just for them to say “ oh we don’t have that in stock.” So what was i waiting for? And I placed the order online and they did have it in stock ? And the first guy I spoke to said they did have it in stock and that it was just in the back? And all they had to do was grab it off the self so not sure why they made me wait two hours in the store just to tell me they didn’t have it honestly I’d give this place a 0 if I could the workers weren’t helpful in any form.
Response from Best Buy
January 12, 2025
Hello, Diana,
Thank you for reaching out to us on Google, and taking the time to share your feedback here on your recent experience. We understand how important a order pick up can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64670593
regards,
^Brandon
Shannon B
January 05, 2025
We went to Best Buy to get replacements of our screen protector and Brayson helped us he also installed our new screen protector, his very accommodating, helpful and friendly I highly recommend him.
Thomas S
December 31, 2024
nette Bedienung, übersichtlich, preiswert Danke