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Best Buy Tuscaloosa

1800 McFarland Blvd E
Tuscaloosa, AL 35404
(205) 247-4039
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Frequently Asked Questions About Best Buy Tuscaloosa

How do I check product availability at the Tuscaloosa Best Buy?
How do I check my order status?
My local Tuscaloosa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tuscaloosa stores’ holiday hours?

Recent Reviews

4.2
(1649 reviews)
Maggie S
September 09, 2024
5 out of 5
Great customer service
Tommy S
September 01, 2024
4 out of 5
Store is clean....parking lot is not the best. Customer Service could use some work.
Randy V
August 26, 2024
5 out of 5
Staff was helpful and knowledgeable. Item we were looking for was in stock. Great experience.
Kolton S
August 22, 2024
1 out of 5
Super disappointed in the service here. Schedule an appliance delivery for today a month ago. They can’t give you a delivery window until basically day of delivery so I had to clear my entire day to make sure I would be there. Then this morning they just cancel the delivery and don’t give me any reason why. I talk to support they can’t give me a reason and just tell me I have to reschedule. So now I have to clear an Entirely different day. It is not easy to just clear an entire day. I am losing money by having to miss work… terrible customer service. I understand things come up but it is first thing in the morning. You’re telling me they can’t come up with a solution and still get it delivered today? It sounds like to they just over scheduled delivered today and decided to just cancel mine. Beyond mad about this. Edit*** They reached out to “make it right” rescheduled my delivery for Saturday. Well guess what today I get a message that it was been rescheduled for another whole other week now!!!! This is absolutely ridiculous and I will never do business with Best Buy again. Worst customer service I have ever seen in my life.
Response from Best Buy
August 22, 2024
Hi, Kolton! Thank you for sharing your experience. I know how important it is for an appliance delivery to go as planned, so we hate to hear about what occurred. We never want a customer to have this happen, and we'd like to follow up. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regards to my Google review case #64103403” and share your full name, email, and phone number. Thank you, ^Allison

About Best Buy Tuscaloosa

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