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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Tuscaloosa
How do I check product availability at the Tuscaloosa Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tuscaloosa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tuscaloosa stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tuscaloosa Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1862 reviews)
Cristine J
June 28, 2026
5 out of 5
Had what I needed and quickly.
Sharon C
June 24, 2026
1 out of 5
I just left Best Buy, Tuscaloosa. I went to speak to the Geek Squad. The young man who waited on me acted like he didn’t want bothered. Maybe he was having an off day, but if his poor customer service skills are any indication, he will be looking for another job. If you don’t like people, please stay home.
Response from Best Buy
June 24, 2026
Hello Sharon,
Thank you for providing your review. We strive to provide our customers with the best customer service and support. Feeling like this was not the case with you is upsetting to hear. We'd appreciate the opportunity to follow up here and ensure this is addressed and formally documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/L5A7EV)
- Twitter/X (https://bby.me/pLP0pW)
- Instagram (https://bby.me/3Jgqzg)
When reaching out, please reference your Google Review 176925.
Damian D
June 16, 2026
5 out of 5
There was at geek squad a guy named sage he was a good person and he can handle stuff really well he deserves a raise 😁😁😁😁😁😁😁😁😁😁
Greg H
June 16, 2026
1 out of 5
The extended warranty service is a joke, have waited almost 4 weeks for a replacement. 2 weeks for someone to come to my house , spend 30 seconds there to tell me I need a new tv. 2 more weeks of them canceling and rescheduling delivery days. Will not buy from again if they cannot guarantee in house replacement warranty coverage
Response from Best Buy
June 16, 2026
Hello Greg,
We can surely understand why you would be frustrated by these delays. We'd like to look into this for you and see if we can help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173315 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/VYaztm)
• Twitter/X (https://bby.me/zjTlpa)
• Instagram (https://bby.me/kHZ7iq)