Best Buy Conway

Star rating reflects poor company as a whole not this specific location. The local phone number for the store sends you to an AI that then sends you to a customer support (not in store!) who cannot help answer a question on whether the local store carries an item without knowing an exact SKU or part number. Associates in store are quite helpful but if I cannot even connect with them on the phone their support system becomes useless.

Best Buy Conway, Ar is clean, friendly and very helpful! Took in my tablet due to multiple virus alerts. Got it back the next day. It had no viruses. I had downloaded a browser that caused the pop-ups but did not give me viruses. Tablet was cleaned, everything updated that needed to be. I would definitely suggest Best Buy.

We went in today to buy my girlfriend a new laptop for back to school and as we were browsing we were asked by an associate named Devon if we need any help, and me and her not really knowing what makes a good school laptop, we said yes. Devon was extremely kind and knowledgeable and seemed very intent on finding a laptop that met our needs, not just pointing out the most expensive laptop on display. This is a Devon appreciation post, we need more Devon’s helping people in stores. 10/10 Best Buy experience.

I'm giving this store a one-star because of the assistant manager the manager the short guy with the mustache that was completely rude to me. I called the store ahead before I got there to make sure they had the JBL 710 speaker in stock and they said they did when I came in the door I walked up to the counter over there where everybody was standing for people total the guy said he was training this guy to go stand over there by the speakers and he would get somebody to help me. I stood there for 10 minutes and I watched him he never talked to anybody except the kid he was training and then I walked back up to him he said I'm trying to train this person I'll get somebody to help you as soon as I can. Your first thing should be customer service to your customers there's the ones that keep your business open and are the ones that pay your checks. If he is assistant manager or manager he needs to be fired cuz he's very rude. The kid that he was training Actually help me Go get this speaker Bring it up so I can pay for it Add the warranty And help me get out the door. Sometimes customers are in a hurry, And they just want to get their product and go and not wait on some snobby rude Manager or assistant manager or trainer To stand by and not do anything. I will never come back to this store.