Best Buy Conway

Very dissatisfied with this store as well as the “management”. My daughter purchased a laptop that they said would be shipped to the house because they didn’t have one in stock. They’re saying never sent a confirmation and her account she setup didn’t show an open order. We have called multiple times and filed claims. They are stating we walked out of the store with the laptop because that is what it says in there system. Not sure why it’s so hard to tell that we DIDNT walk out with that item. Managers are not in store and there is no way to contact them. We are simply asking for them to send the laptop we purchased but have gotten nowhere. Fed up with the lack of responsibility and help.

Star rating reflects poor company as a whole not this specific location. The local phone number for the store sends you to an AI that then sends you to a customer support (not in store!) who cannot help answer a question on whether the local store carries an item without knowing an exact SKU or part number. Associates in store are quite helpful but if I cannot even connect with them on the phone their support system becomes useless.

Best Buy Conway, Ar is clean, friendly and very helpful! Took in my tablet due to multiple virus alerts. Got it back the next day. It had no viruses. I had downloaded a browser that caused the pop-ups but did not give me viruses. Tablet was cleaned, everything updated that needed to be. I would definitely suggest Best Buy.

We went in today to buy my girlfriend a new laptop for back to school and as we were browsing we were asked by an associate named Devon if we need any help, and me and her not really knowing what makes a good school laptop, we said yes. Devon was extremely kind and knowledgeable and seemed very intent on finding a laptop that met our needs, not just pointing out the most expensive laptop on display. This is a Devon appreciation post, we need more Devon’s helping people in stores. 10/10 Best Buy experience.