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Services Offered
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Frequently Asked Questions About Best Buy Conway
How do I check product availability at the Conway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Conway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Conway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Conway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1575 reviews)
mourz a
July 15, 2025
1 out of 5
The worst experience ever, they sold me a recharge card that expired and refused to refund me.
So unprofessional, the manger didn't even want to listen to me. All she said we can't refund it, no apologies or nothing.
Please make sure you look at expiration date before buying anything there
Response from Best Buy
July 16, 2025
Good Morning, Mourz.
Thank you for leaving a Google Review. We appreciate your feedback. We can understand how frustrating it can be to receive an expired product. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#16226" for reference. You can find us here:
Twitter(X):
https://bby.me/j0au4k
Facebook:
https://bby.me/dr6ci1
Instagram:
https://bby.me/fatjn1
Kind Regards,
^Trey
Chris S
July 13, 2025
5 out of 5
The staff was very helpful with information and helping me complete my purchase
James F
July 12, 2025
1 out of 5
Went in to purchase Google pixel 2 smartwatch that was advertised on sale for $149. After waiting for assistance the employee assisting us told my wife they did not have any of these in stock and that they could not even order them, but that they had the pixel 3 in stock for $319. Why advertise something you don't have in stock and have displays for it. That's ok, went to Walmart in Lonoke and got the watch we wanted for $129. Great customer service, Best Buy. I won't be back.
Response from Best Buy
July 15, 2025
Hello, David,
Thanks for reaching out and providing your feedback. I enjoy my Pixel watch, so I can understand how you might be feeling. We would love to document your experience and see if we can assist you in any way. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #14933. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/xrn6d5)
Twitter/X (https://bby.me/dvgwqj)
Instagram (https://bby.me/hnr0h1)
Google Review #14933
Thanks,
^Ezra
Joseph M
June 11, 2025
5 out of 5
Friendly service and convenient. Smaller location but easy to shop!