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Best Buy Conway
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Conway
How do I check product availability at the Conway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Conway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Conway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Conway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1504 reviews)
scott m
October 16, 2024
4 out of 5
Good service
Stefanie H
October 02, 2024
1 out of 5
Conway store is by far the worst Bestbuy experience I've ever had. Employees stand around talking to each other instead of waiting on cusromers.
Response from Best Buy
October 03, 2024
Good Morning, Stefanie,
We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would love to look further into this situation with you. Please reach out to our team by sending a private message through social media, and we would be happy to connect you with a specialist to formally document these concerns. Be sure to include your Google review in the message: #64269203.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Ben M
September 16, 2024
1 out of 5
Be prepared to be placed on an endless hold with the most obnoxious music known to mankind when you try to call the store.
Response from Best Buy
September 16, 2024
Hello,
Thanks for sharing your feedback. I understand being on hold when trying to call somewhere, isn't ideal.
To allow our stores the best opportunity to assist their in-store customers, calls are typically routed to our support teams. That said, we'd be happy to see how we may be able to assist with any questions you have. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, details on your reason for reaching out, and a reference to your "Google review case 64207438".
Sincerely,
^Melissa
Jim W
September 16, 2024
5 out of 5
Everyone was helpful and friendly! I only waited a short time. I was in and out in only a few minutes.