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Services Offered
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Frequently Asked Questions About Best Buy Conway
How do I check product availability at the Conway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Conway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Conway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Conway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1604 reviews)
Trey P
November 18, 2025
5 out of 5
I had run into an issue with a product but Logan and Angelina were able to guide me through the problem and get the help I needed. My final point of contact was the store Manager Skyler, who was also very pleasant and helpful. Will use again in the future. Mistakes happen.
DeWayne M
November 08, 2025
5 out of 5
In and out fast
Christopher D
November 02, 2025
1 out of 5
I walked into Best Buy today and was immediately hounded by employees. I hadn’t been in the store for two minutes before I was being followed and approached repeatedly — even when I tried to walk in a different direction just to browse in peace.
There’s a big difference between offering help and hovering. This was uncomfortable, intrusive, and honestly insulting. Customers shouldn’t feel like suspects the moment they walk through the door.
If you can’t even let someone shop for a couple of minutes without breathing down their neck, you’re doing something wrong. Give people space — that’s basic retail respect.
Response from Best Buy
November 03, 2025
Hi, Christopher,
Thank you for sharing your review with us. We want to make sure we are providing all of our customers with a comfortable and friendly environment. Therefore, we'd like to follow up and learn more about this recent visit.
Please send us a private message on Facebook (https://bby.me/aedsic), Twitter/X (https://bby.me/7jlri5), or Instagram (https://bby.me/tt2apq). Please include "Google review 63808" in your message. Thank you!
paul W
October 21, 2025
5 out of 5
We found exactly what we wanted