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Services Offered
Geek Squad Services%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Conway
How do I check product availability at the Conway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Conway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Conway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Conway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1675 reviews)
Will H
August 25, 2026
5 out of 5
Great staff!!
J H
August 23, 2026
5 out of 5
I was having trouble with my laptop, and a kind gentleman named Christian who was apart of their geek squad went above and beyond to assist me! He was very professional and helpful! Shout out Christian on the geek squad I appreciate you
Starla W
August 21, 2026
1 out of 5
Best Buys website is awful. Their inventory is never right. I've gone in on 2 separate occassions to buy a product because it was "in stock" per their website and it was not.
Today, I called to verify that something is in stock because their website says there are 2 and I've been on hold almost 5 minutes. Which is odd because everytime I've walked into that store there are 5-6 people just standing around.
Response from Best Buy
August 21, 2026
Hi there!
Thanks for your review. We’re sorry for the frustrating experience. Because store inventory moves quickly, our team isn't able to confirm exact stock over the phone. To make sure an item doesn't sell out before you arrive, we strongly recommend placing a store pickup order online so it can be set aside for you.
To formally document the feedback you've shared, feel free to reach out to us on Facebook: https://bby.me/0QWbkW, Instagram: https://bby.me/UW88KG, or Twitter/X: https://bby.me/vjBnHK. Be sure to include Google review 207607 with your details.
Claira J
August 16, 2026
3 out of 5
PSA IF YOUR A WOMAN GOING TO THIS LOCATION!!!! Me and my friends went to this store and two guys that worked here kept staring at us and whispering and it felt like they were trying to get at us (basically flirting) I don’t know if this is normal or what but we felt off by it and we’re not coming back we did find what we were looking for but it was just weird and made us uncomfortable!! Ps. One had curly hair and the other had brown/dirty blonde hair didn’t get there names but if I did I would’ve put it!