I am glad I have my Geek Squad membership. Recently I had some questions about my Best Buy HP Envy laptop, if unfamiliar background apps were ok, and brought screen captures of the computer symptoms to show before I brought in the device for diagnosis. I think the employees' name might be Shawnee - maybe he is the manager? He helped answer my questions a year or so ago and again was helpful about the computer and brainstorming phone questions, too. i find he is a reliable source of tech support.
My one caution with all things computer related no matter how good tech support is anywhere, I find time and time again, that is it is essential to regularly save all your valuable data on an external DEVICE/SYSTEM, before there is a problem, and before having experts work on your computer.
Chuck G
September 14, 2026
Brandon the manager is very knowledgeable and kind. The vehicle stereo installation was top notch and very reasonable in price.
Raymond A
September 02, 2026
4 people working the hole store. Have to want 35 mins.
Response from Best Buy
September 02, 2026
Hey,
We understand that having to wait for assistance can be frustrating. We'd appreciate the opportunity to learn more about your shopping experience. Please send us a private social media message and reference review #217138 so we can assist you further.
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Dwight B
September 01, 2026
Won’t answer phone - 0 user friendly-
Supposed to deliver 9-12 am
As of 2:36 pm no show- no call-
I Need another electronic store suggestion
I can see why 4.0 star rating-
That’s over rated
Good salesman- it ends there
Response from Best Buy
September 01, 2026
Hello, Dwight,
Thank you for reaching out to share your concerns with your order delivery. We understand that not getting your delivery by the time you expected can be difficult. Please reach out to chat with us about your concern on any of our social media profiles below with Review 216778.
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