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Frequently Asked Questions About Best Buy Fayetteville

How do I check product availability at the Fayetteville Best Buy?
How do I check my order status?
My local Fayetteville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fayetteville stores’ holiday hours?

Recent Reviews

4.0
(2395 reviews)
Ron H
October 07, 2025
1 out of 5
Asked for assistance with purchasing a sound bar. One of the stickers was nice and requested something come and assist us g his radio. I wait3d around for over thirty mins and no one came. Ended up going someplace else and buying a different surround sound system than I was planning to. My advise would be don't waste your time with this store. Very disappointed.
Response from Best Buy
October 07, 2025
Hello, Ron, Thank you for taking the time to leave this feedback for us. I can understand expecting timely support, and I am disappointed to hear that this may not have been the case. If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/tc9upl), Twitter/X (https://bby.me/z3atot), or Instagram (https://bby.me/w90v2w). Please reference the phrase “Google review #52706” when messaging us.
RobinW J
October 01, 2025
5 out of 5
Easy returns. Friendly staff here!
Rhett W
September 25, 2025
1 out of 5
I was doing a factory reset on my phone and got locked out because of a PIN number I didn't remember from when I got my phone a year ago. Called AT&T and use the chat they advised me to go to The Company Store and that they would be able to get it unlocked for me. I have been an AT&T customer for almost 20 years when I got to the store the agent told me that they couldn't help me unless I wanted to buy a new phone. He said I exhausted all my options to get back into that one so all I could do was get another phone or go to Best Buy because Best Buy handles all of their technical support. I called Best Buy and Best Buy said that they do not handle technical support on Samsung from AT&T. So now once more I'm back in the loop between the 800 number and the chat telling me to do what I've already done. The fact is there's no Commission in customer service or technical help people just don't care no more. I guess if they ain't making a commission off of It screw you. I decided to stop by phone or repair store on the way home it took the guy 5 minutes and he had me on my phone and didn't even charge. That's the difference between an individual and a corporation. Corporations absolutely don't care about you It has definitely answered my questions on what I'm going to do with my five lines in 20 years of service.
Response from Best Buy
September 26, 2025
Hey there. Thank you for your review, Rhett. We can understand how you are feeling regarding your recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/xua2yv) - Twitter/X (https://bby.me/l9aocx) - Instagram (https://bby.me/djz806) When reaching out, please mention it is regarding your Google Review 47768. Kindest Regards.
Joe V
September 25, 2025
3 out of 5
They rarely have what I want. Not much inventory. I'm about to the point where I won't go back.

About Best Buy Fayetteville

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