Frequently Asked Questions About Best Buy Fayetteville
How do I check product availability at the Fayetteville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fayetteville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fayetteville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fayetteville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2337 reviews)
Christian Z
April 15, 2025
4 out of 5
Nice selection, the employees are very aggressive and obviously are trying to sell. It just gets annoying after a while. My 1 visit i was approached by 10 employees.
Samuel C
April 13, 2025
5 out of 5
Helpful staff, was able to find what I needed quickly and get on my way. Good selection as well.
Adrienne J
April 09, 2025
1 out of 5
The worst customer service I’ve ever received at a Best Buy was at this location. The guy who says he is in charge was extremely rude and abrasive before I even asked him any questions. Very condescending for no reason and seemed annoyed just to have to talk to a person despite the fact he came up to me first. Never coming to this store again. If you are looking for tech advice and want a pleasant experience, steer clear of this location.
Response from Best Buy
April 09, 2025
Hey there, Adrienne,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience shopping at one of our locations and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65026661" and share your full name, email, and phone number.
Thanks,
^Jacob
sachini W
April 08, 2025
2 out of 5
They do a great service to sell items that you didn't even want. I got a Hp laptop and stylus pen with their recommendation. But it was not a good choice at all. It was heating a lot. So I went to return it in 2 days and exchanged it for another tablet. They made it so confusing. After several days I find out they didn't refund for the stylus pen. Even I contacted customer care I couldn't do anything about it. I had to pay 50$ for a pen that I didn't even keep.
So make sure they scan every item if you return couple of items. Now I only buy items online and go pick it up.
Response from Best Buy
April 08, 2025
Hello, Sachini,
Thank you for your feedback. We know it's challenging when your devices aren't working as expected requiring replacement. Rest assured, we're always here to support you through these situations. Please let us know any specific questions or concerns you have, and we'll gladly look into them for you.
To help us formally document your feedback and make sure we address it properly, please send a private message or (DM) with your full name, phone number, and email address on your preferred social media platform: Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport). Be sure to mention your Google review 65021150.
Kind regards,
^Pre