Best Buy Fayetteville

If I could give a negative rating I would. My experience with the Geek Squad in Fayetteville, AR was horrendous. They forced me to make an appointment to pick up my apple watch that had been sent off under warranty. They said I needed an appointment to make sure the watch was set up and working properly. I made the appointment and left work early to make my appointment time. I waited over 30 minutes after my appointment time while Shawnee took his time with a couple talking about personal things while I was left waiting. When he finally finished the conversation, I stepped up and told him I had an appointment. He went to get my watch and just plopped it on the counter and said "sign this". I asked if the watch had been repaired or replaced. He responded "I dont know" very rudely. He offered no help in setting up the watch. I then asked him to explain to me why I even needed the appointment and why I had to wait 30 minutes. He became irritated and spouted something rude to me and said "I will have to get someone else to help you". He went in the back, never returned and never sent someone to assist me. Five minutes later he comes from the back and just leaves for the day with no response to me. I had to ask for the manager and for someone else to assist me. It was the worst customer service experience of my life. Thank goodness for the young man named Worthy who stepped up to help me and answer all my questions. This was an unacceptable and unfortunate experience. Looking at other review, this seems to be the culture at this store. Needs a major overhaul in my opinion!

If zero stars were possible, that would be my rating. I came in today to address a cracked MacBook screen. The first Geek Squad associate I spoke with was patient, respectful, and helpful. Unfortunately, that professionalism ended once I was transferred to Jey. From the beginning, he was dismissive and condescending simply because I did not have the physical copy of my credit card with me. While I calmly explained that my card was in Texas and that my mother—the actual cardholder—would be handling the payment, he made the process unnecessarily difficult. Rather than showing basic courtesy, he spoke down to me, refused to be accommodating, and only reluctantly agreed to speak with my mother after I insisted. What makes this worse is that Jey is a manager, and made it clear he was “manager for all stores.” Instead of setting the standard for customer service, he displayed arrogance, a lack of empathy, and zero accountability. Not once did he apologize for his behavior, despite the fact that I was about to spend nearly $1,000 at this location. As a university student with limited options, I had little choice but to continue here. Otherwise, I would have taken my business elsewhere immediately. No customer—let alone one making a major purchase—should ever be treated this poorly. Jey’s conduct was not only unprofessional, it was disgraceful.

Whoever “Jay” is (the one who felt the need to announce himself as the manager of the store), he has certainly redefined the meaning of “customer service” — though not in a way anyone would want. Watching him dismiss and belittle a young woman to the point of tears was not only unprofessional, it was downright embarrassing for the store. If the goal of a manager is to act superior while providing no actual assistance, then by all means, mission accomplished. But if the goal is to create a respectful environment where customers feel supported, then Jay is clearly in the wrong position. Customer service requires empathy, patience, and basic decency — qualities he made abundantly clear he does not possess. Corporate has already been made aware, but for future customers: if you’re looking for help with a device, you may want to request literally anyone else. Do better with your hiring and leadership choices.

Extremely disappointed in my experience today. Went in to purchase a dual monitor and case for my laptop. Had to wait a decent amount of time which I was ok with as the associates I could see were assisting other customers. I was eventually assisted by a gentleman who was able to quickly direct me to the monitor I was in search of. He quickly went off and did not offer to check me out at the available register nearby as many locations that I’ve visited in the past have offered before. Wasn’t a huge deal as the main checkout was close to the exit. Went to checkout and was assisted by a lady with a face mask who quickly rang me up. After totaling my items I noticed that the case I selected rang up $40 more than the listed price which I then brought up to her. She immediately seemed irritated and said “well that’s what it rings up as so that’s the price” I reiterated to her that the tag listed for the item reflected $99 instead of $139. She informed me to go back over to where I got the item and see if someone was free to help validate the price. Took a minute to find someone to assist which they informed me they were tied up and would call someone over. Shortly after a gentleman comes over who i presume was the manager on duty. He walks up and clearly has an expression on his face which let me know he was clearly inconvenienced or having a bad day. I quickly explain to him the situation and he pops the tag off the fixture and tells me to “Just take the tag up front” in a tone as if it was common sense and I should have already known what to do. He then walks off. I go to the front and hand the cashier the tag and she seemed confused at first and eventually responds that the tag doesn’t match the product I selected. At this point I understood that a mistake had obviously occurred and that the wrong product had been stocked in that spot but as a retail manager myself I understand that most companies will match the listed price. I expressed to her that I would like to match the price which seemed to irritate her further. She radios up for a manager and of course it’s the same man from earlier who quickly dismissed me. He slowly strolls up and clearly seemed irritated about the whole situation. The whole times she keeps repeating over and over that it’s the wrong product. He seemed to dismiss her as well and kept responding with “ ya I know” with a smirk on his face. He never acknowledges me or the inconvenience of the situation but surprisingly overrides price and walks off. I thank him which he never responds too. I thank her for the assistance which she never acknowledges or responds either. All and all I got the product I was looking for at the price listed but the entire interaction and experience left a bad taste in my mouth. In a day and age where most people shop online and lean more towards vendors like Amazon for equivalent products it’s essential for businesses like Best Buy to separate themselves from these other options and highlight themselves as a preferred option because they can offer that human connection. The fast, friendly and knowledgeable experts and this location failed horribly. Please do better. I’m sure they couldn’t care less but I will never shop this location again.