Andrejka C
October 17, 2025
Yesterday I brought my Sodastream cartridge to exchange for a refill. The person at the register, I think is a manager named Jey failed to give me a new cartridge, Jay gave me my old one back.
Today I had to do a three hour round trip to get the cartridge refill. Then the lady with the snake tattoo on her forearm delayed me several minutes said she could not give me my replacement without Jey's confirmation returning the cartidge I purchased yesterday would not cause depletion in the stock .... ? I am not asking for a free cartridge... I want what I paid for... And Jey did not even glance at me, much less apologize for the inconvenience he caused me, which I wonder if it was on purpose?
Response from Best Buy
October 17, 2025
Hi there, Andrejka,
Thanks for taking the time to leave a review. This is far from the experience that we strive for our customers to have.
Please send us a private message via social media so that we can look into this closer. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #57220” when reaching out on social media.
Alondra _
October 16, 2025
Worst customer service ever! Tried asking about a subscription that i didn’t want anymore and while the workers tried helping me one of the managers there came up and told the workers to not help me and that i was crazy in English them thinking I couldn’t understand! This made me feel horrible because I’ve never had anything like this happen to me before at any other location.
Response from Best Buy
October 17, 2025
Hello Alondra_
We appreciate your review Alondra. It's unfortunate for us to hear that you were not able to find the help you needed with your subscription so we can understand why you would feel disappointed. We would like to see if we can help. You can contact us through social media at a link below and reference Google Review #56895 in a private message to start.
Facebook (https://bby.me/0hbxlq)
Twitter/X (https://bby.me/c9wbso)
Instagram (https://bby.me/vrg9yh)
Thanks,
Kayla in electronics was so helpful with computers.
This is one of my favorite places to shop for home electronics. Vehicle audio is lacking but their installation costs seem to be a bit lower than other places I've been.