Don't bother calling this store on their landline listed phone number.
They may not be trained on how to answer a phone ? Tried to call
to check stock on an item as the website is not dependable either. How does this location stay open ?
Response from Best Buy
March 15, 2025
Hi, Rob,
Thank you for sharing your review with us. While our stores currently do not take calls, so as to allow for quicker assistance inside our locations, we offer assistance through a variety of avenues, such as chatting on BestBuy.com, calling (888) BEST-BUY, which is (888) 237-8289, and through our social media platforms. We understand how important it is to get your questions answered properly and would be happy to help.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64929185" in your message. Thanks!
Regards,
^April
Been a couple of times, but the only thing is they don't like to return items or sell individual parts, so I just go to the best buy on promenade for that kind of stuff.
I bought a 400$ phone for my son. 6 weeks later it stops working for no reason. Best buy doesn't deal with warranty at all, they told me to go to youbreakifix... Took it there and 14 days later there's zero progress. There's a stack of phones there, Best Buy should replace it. I'm canceling my BB credit card and taking my business elsewhere.
Response from Best Buy
March 07, 2025
Hello, Clay,
Thank you for leaving us a review. As a consumer myself, I understand the importance of requiring assistance with the phone acquired for your son. If I were in your position, I would also be reaching out for support. Our Return and Exchange Policy is attached for your reference regarding current or possible future purchases.
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64901870" when reaching out via social media.
Thank you,
^Ruby