Awsome ppl. Excellent personality and very helpful. Also and all my questions I had. 5☆
Mildred W
October 18, 2024
Why can't we get someone that can speak good English . The "techs" that I have had to talk to absolutely can not speak clear English. The number I have been calling is 800-433-5778.Also, I called about a month ago about my printer and was told I would have to bring my printer into the store for them to check it. I made an appointment for Oct 15 and carried my printer into the store only to be told I needed to take it back home and have the tech come to my home. So, I brought it home and today I called Best Buy to make an appointment to have someone come to my home. I was informed that I would have to bring my computer into the store????????????. The person I talked to finally told me that I would have to pay to have someone come to the house to check my computer and I would have to pay in advance. I have been doing business with Best Buy for several years and to be told I would have to pay in advance was an insult. I purchased the 4 year service plan when I purchased this printer. I purchased this printer July 30, 2024, less than three months ago.
Response from Best Buy
October 18, 2024
Hi Mildred,
I appreciate you taking the time to share your experience with us. I understand your frustration, and this is certainly not the level of service we strive for. I’d be happy to see what I can do to assist you today and make things right.
To get started, please send us a private message on one of our social media platforms so we can look into this further:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
When you reach out, kindly include your full name, phone number, and email, along with the conversation number 64326250. This will help us quickly locate your information and provide the best assistance possible.
Thank you again for bringing this to our attention. I look forward to helping you.
Best regards,
^Magee
Jeffery W
October 09, 2024
Big place but not a lot of stock for some reason
Response from Best Buy
October 09, 2024
Hi there, Jeffery.
Thank you for your review. When I am out shopping, I agree, it is always nice to see fully stocked stores. That’s often the case when our customers visit our retail locations, but I understand you were left feeling underwhelmed with the inventory levels. Your feedback is important, and our team, which is based out of our Corporate Campus, would love to capture it!
You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64292300.
Best,
^Sarah
kaldaus B
September 30, 2024
Awful business practices, will NEVER shop here, go online, go to a different store anywhere is better than here!
Response from Best Buy
October 01, 2024
Hello, Kaldaus.
Thank you for taking the time to reach out. We take feedback seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64261553.
Best,
^AllisonS