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Frequently Asked Questions About Best Buy Fayetteville

How do I check product availability at the Fayetteville Best Buy?
How do I check my order status?
My local Fayetteville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fayetteville stores’ holiday hours?

Recent Reviews

4.0
(2368 reviews)
Kenadi J
August 03, 2025
1 out of 5
I was in to make a return and the manager that oversees the checkout area, she has lighter color hair and is white was EXTREMELY RUDE. I went in to return a defective product, she told me i could only get it back on a gift card (which was not true because the associate who admitted the manager could give me the refund to my card she just did not want to, helped me sign up for the member ship to extend the return policy) because it was late and i asked if there was anything else she could do because it was defective, she said “I can let you talk to my manager but it’s a gift card or a gift card” in such a rude tone. Safe to say I will never be back
Response from Best Buy
August 03, 2025
Hello there, Kenadi! Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to get the most value out of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #24100 in your message. You can find us here: Facebook (https://bby.me/wvrwh8) Twitter/X (https://bby.me/t944ij) Instagram (https://bby.me/fytpy2) We hope to hear from you! Sincerely, ^Ryan
Jon R
July 24, 2025
2 out of 5
My local store in Rogers didn’t carry the item, so I drove to Fayetteville. When I got there, I asked an employee if they could help me find the item. They didn’t know where to find it so they called the manager, the manager came over very short, not rude, just short and said they’re right there just pointed. Then we needed to find the 3-D printer ink and the manager said it’s on the printer ink wall. I had a suspicion it wasn’t going to be there, and it wasn’t. But shout out to both employees, Justin and Williams who continue to stay with me when the manager just dismissed the help needed. We eventually found the items and I was able to purchase, it just took much much longer than I anticipated and I’m really glad I didn’t do a pick up order because it probably would’ve been not picked.
Response from Best Buy
July 24, 2025
Hi, Jon, Thank you for your sharing your feedback. I can certainly understand how challenging it is to not receive the help you need. We strive to consistently create positive customer experiences, and we greatly appreciate your feedback as it helps us to continuously improve. So that we can formally document your feedback, please feel free to send a private message or DM on Facebook (https://bby.me/2b708x), Instagram (https://bby.me/xe9gi4), or Twitter (@BestBuySupport). Be sure to mention your Google review 19966. Kind regards, ^Pre
Donald B
July 20, 2025
5 out of 5
Great experience, some of the nicest, considerate people I have met in a retail business. I had a fairly large countertop oven to pick up. Carl was checking me out making sure I could handle it safety. As I headed out of the store, to the car, I am met by Jesse who insisted he help me. He took the cart, rolled it to the car, unloaded it, thanks me for my business and took the cart back. What was impressive, they assisted without being asked, they saw an older person and made sure I was fully assisted. Refreshing to have this experience.
Russell B
July 18, 2025
5 out of 5
Products always in stock and ready for pickup. Friendly and helpful staff.

About Best Buy Fayetteville

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