Best Buy Fayetteville

Worst customer experience of my life. Paid for a TV in excellent condition. When I got it home, the item had none of the materials with it. It wasn't even returned to factory settings. By Best Buy's own definitions, it was "good" at most, possibly "fair." But I guess as long as this store can get an extra $200 out of me, they'll say whatever. Tried to get delivery, but they couldn't do that without a long process that wouldn't work with my card without taking several days. I would have to "return" the item I hadn't even picked up yet. Wait for a open-box process. Wait for the refund to hit my account, so I could buy it again. Was just told, "well, you have six days to pick it up." So, I ended up spending $50 on a uHaul. After I realized all the issues with the TV, I tried to talk to a manager. Was told it would be just a minute. Waited with my kids for 45 minutes. When I glanced at the back of the store, the manager was sitting down, shooting the breeze with someone. The store had been closed for 30 minutes. I went home because my kids needed to go to bed. Chat support agreed that the customer service had been awful, and they made a report. They told me I would receive a call from the store manager within 2 hours of business next day. That was over a week ago. Still nothing. This store owes me about $250, but I guess not even the manager cares about customer service. I've shopped at this store for nearly 30 years, but I won't be going back.

Good customer service, but inventory in store did not match what their website showed.

Every one was helpful and friendly

Went in for an online order about 30 minutes before the estimated time it was to be ready. And it was ready. My only question would be is why they didn't let me know it was done already?