I went in to buy an in-stock IPad after driving one hour out of my way. I was told it was ghost inventory and they could sell me a new one which is bait and switch.
I am now done with Best Buy, I can get the same deal at Walmart, Target and Amazon and don’t even need to leave my house.
I would leave a zero star review if I could. The geek squad members here are not properly informed with the policies and protection plans they are trying to sell to customers. They promise you many things that aren’t true and when you spend $$ thinking you will receive these benefits that they over promise and under deliver, it is very unfortunate. I will not be shopping at Best Buy anymore due to the misinformation these employees are providing.
After calling online customer service, they told me I would be able to return the product I bought in store, because of the purchased protection plan.
I tried to return in store to find out I was misinformed by the employee who initially sold me the product. When speaking with the manager, she was rude, not helpful and quick to move to the next customer.
Over priced. I can get the same items elsewhere for half what they charg.