Best Buy Fayetteville

Huge thank you to supervisor Landen for his outstanding customer service! I purchased a $500 open-box Blu-ray player that turned out to be defective, but I didn't discover the issue until well past the 15-day return window. I understood I was outside the policy and was simply hoping to find a solution. After an extremely frustrating experience with management at the Rogers location, I came to Fayetteville and explained my situation to Landen. He was incredibly polite, professional, and understanding. He explained that because the item was open-box, he could make an exception and process a refund. I was in and out with a full refund in under 10 minutes! No attitude, no unnecessary hassle, just excellent customer service. Landen turned a frustrating experience into a positive one and is exactly the kind of employee who makes customers want to return. Thank you again!

The employees were nice, but that was the most inefficient and miserable midnight release I could imagine.

Never do a midnight launch here if you have a preorder. They display a staggering level of incompetence when it comes to line management and completely understaff the event. I had preordered my game as soon as it was available and yet I had to wait in line with walk ups. It took 2 hours to get to the front of the line to get my game (1 a.m.), that had already been paid for, just to find out that they had given out all the bonus posters to walk ups. I asked for a refund instead. Brick and mortar is important but at this point I'd rather put up with the ethical dubiousness of Amazon and Walmart than the sheer level of apathy on display at this location.

Do not recommend using curbside pickup