Elle was amazing, she was really knowledgeable and patient. She answered all my questions about the gaming laptops, pros and cons, showed me the differences in specs and screen, explained to me in depth about OLED vs RGB screens. The service I got from her was just wonderful.
Best Buy in Fayetteville was disappointing , staff were unprofessional and dismissive, and I honestly felt judged and treated differently. I won’t be back. I recommend the Best Buy in Rogers instead; the service there is much better and more respectful.
Do not shop at this store, I have been in the store with three associates standing around and it took over 5 minutes for one of them to look up and say do you need help. I go in today to get my screen protector replaced and they said it didn’t get registered so they won’t replace it even though they are responsible for not registering it, total lack of customer service and one of the poorest managed Best Buy store!!!!
Response from Best Buy
May 02, 2026
Hello, Allan,
Purchases are normally registered to your My Best Buy Rewards account when purchases are done online, or in store. We understand that not having a good customer service experience at the Fayetteville, AR Best Buy location. If you would like to chat with us for support please reach out to any of our social media profiles below with Review 148180.
Facebook (https://bby.me/4Fnvbx)
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Instagram (https://bby.me/ljgDGL)
I had issues with transferring files/ programs from an old laptop to a new one. Alex graciously took the time and patience to walk me through it and get everything back to my needs. I appreciate Alex so very much .
Making an appointment with the in-store Geek squad was super easy and convenient!