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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Fayetteville
How do I check product availability at the Fayetteville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fayetteville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fayetteville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fayetteville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2484 reviews)
Chris B
August 04, 2026
1 out of 5
Unacceptable service, broken appliances, and left without a working dishwasher.
I purchased a dishwasher with installation from Best Buy on June 23. What followed has been an absolute disaster of customer support and installation failures:
Damaged Unit & Runaround: On the original install date (July 17), the installer called to say the unit arrived at the local store damaged. I spent three straight days calling phone support, repeatedly told to "wait 24 hours for system updates" that never happened.
Store Disconnect: I went to the local store in person. The manager had no idea about the issue, confirmed it was damaged, and ordered a replacement—claiming it couldn't be installed until September. Only after reaching out via Facebook support was I able to get an August 3 slot.
Installer Disconnects Working Unit & Leaves: On August 3, the technician arrived and removed my working dishwasher. After a delay for missing equipment, he installed the new unit—which immediately failed, only beeping and flashing error signals. His supervisor instructed him NOT to reinstall my original working unit. He left the broken appliance sitting in my kitchen and walked away.
Zero Accountability: When calling that night, I was passed around to three different phone numbers. Today on chat, Best Buy informed me it will take another 11 days just to ship a replacement, they won't remove the defective unit until then, and they refuse to issue a refund until it's returned.
It has been nearly two months since I bought this. Best Buy disconnected a perfectly working dishwasher, installed a broken replacement, abandoned it in my kitchen, and now expects me to wait two more weeks for a fix. Completely unacceptable. Avoid their delivery and installation services at all costs.
Response from Best Buy
August 04, 2026
We understand the frustration when your new appliance installation did not go as expected, and your dishwasher is not working. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/UWRmJs), Twitter/X (https://bby.me/wkxrpy), or Instagram (https://bby.me/8hswWM), and mention your Google review, 198343.
James M
August 02, 2026
1 out of 5
Just trying to speak to someone about cell phones and they won't transfer you without a blood sample... Also I couldnt understand the person they have answering the phone in customer service... Its wild...
Response from Best Buy
August 02, 2026
Hey there, James,
We understand your frustrations surrounding your experience and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197059
Leonardo D
July 29, 2026
5 out of 5
Had an awesome experience with LEVI today, helpful, Informative and experienced in customer service. Preciate ya my man
Kinggr1ffy
July 25, 2026
5 out of 5
Liam was a class act