Best Buy Fayetteville

I realize on hands in retail are terrible at some moments, so is understaffing. However when app says 2 in stock, and a tag isn't even on the shelf for this item problem #1 ask an associate for help they said they'd send someone, waited 10 mins, was caught by another associate and he asked if I could help and I said not unless you can find me a product in car audio, he informed that associate left at 5pm. DONT SHOP FOR CAR AUDIO AFTER 5PM

Disappointed with Razor kraken v4. Do not buy waste of time with support with Kraken was a complete incompetent waste of time. No accountability

The staff helped find the items I was looking for and answered my questions about the 3D printers.

Worst customer experience of my life. Paid for a TV in excellent condition. When I got it home, the item had none of the materials with it. It wasn't even returned to factory settings. By Best Buy's own definitions, it was "good" at most, possibly "fair." But I guess as long as this store can get an extra $200 out of me, they'll say whatever. Tried to get delivery, but they couldn't do that without a long process that wouldn't work with my card without taking several days. I would have to "return" the item I hadn't even picked up yet. Wait for a open-box process. Wait for the refund to hit my account, so I could buy it again. Was just told, "well, you have six days to pick it up." So, I ended up spending $50 on a uHaul. After I realized all the issues with the TV, I tried to talk to a manager. Was told it would be just a minute. Waited with my kids for 45 minutes. When I glanced at the back of the store, the manager was sitting down, shooting the breeze with someone. The store had been closed for 30 minutes. I went home because my kids needed to go to bed. Chat support agreed that the customer service had been awful, and they made a report. They told me I would receive a call from the store manager within 2 hours of business next day. That was over a week ago. Still nothing. This store owes me about $250, but I guess not even the manager cares about customer service. I've shopped at this store for nearly 30 years, but I won't be going back.