I ordered a PS5 for my son online and it took me longer to get to Best Buy than what I spent on the store. They have a good customer service and the price was better than other places.
Always happen I need electronics wise super friendly staff never had a bad experience
i like best buy alot,one thing they need to change @ the front door is asking a customers how can i help you ..that irritates many paying customers ..that is so tackey
.one other thing its never over busy ..it takes 10 sometimes 15 mins to get service over by the geek squad ..i ask one of the works why do they have door greeters .and how tackey it was. their approach as you entered the store ..well she told anothef wirker what i said and i could tell they whete gossipping about me asking a simple question they started watching me..My husband was getting a new system installed his truck and that department was awesome . Great customer skills an great social Skills Thank you my husband has enjoyed his new toy,Mary and charlie Matthews
Anusha B
November 17, 2024
Very disappointing experience wanted to buy the Bose ultra open wireless earbuds and I watch 10. Wanted to try them and buy as it’s hard to visually how the products fit on the wrist and ears. There was only one Apple Watches on the display which was so ole version. And when I was taking pictures and videos for proof, one of the associate came to me and he asked if I needed help and I asked him to show me the latest I watch and the straps he told be that’s the only ones on the display and if I want to try buy the product and return it I don’t like it in 2 weeks. If I can’t see the straps how it looks on the wrist with the watch I’m buying do they expect me to buy all the ones on the website and return them.
I like the return policy but why would I want to buy so many and select one and return the other. That’s no brainier why can’t they have them on display to try for the customers and buy. Imagine the amount of effort it takes to re package the return items.
Response from Best Buy
November 17, 2024
Hi, Anusha,
Thank you for sharing your review with us. We understand wanting to be able to see the items before you buy. We are always looking for more insight on what our customers would like to see inside of our retail locations, including the items on display.
We would be grateful to have you connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64438478" in your message. Thanks!
Regards,
^April