Best Buy Fort Smith

Mary from Geek Squad ?!?!?!?! That woman needs a raise !! 🙌👏👏 I did not have an appointment but was there the moment they opened. She had appointments coming in behind me but did not abandon me (: She handled my problems efficiently all while handling some rude customers honestly. She’s fantastic 10/10 recommend

Disappointed! I made the 45 minute drive to Best Buy this afternoon and showed up 10 minutes before my appointment to get my iPhone screen repaired. On the phone this morning, I was told to make an appointment, come by and drop it off at the store It would be about 30 to 90 minutes to fix it. Expect to pick it up later today. The woman who was at the Geek Squad desk rudely turned me away because she said I was late for my appointment. Lie. She was helping another customer. The young man who is also at the same desk did not even acknowledge my presence while helping another customer. Bad customer service! I walked out without getting my phone fixed. They do not value their customers here. I guess they do not want my business at all! Wasted 1 1/2 hours RT in the car to get the repair. 😳

We had a 2:20 appointment to fix our iPhone. No one showed up. When they did at 230 they refused to honor our appointment as agreed because THEY WERE late. They made zero effort to help. The geek squad is astounding in its incompetence. DON’T go there. Save yourself the aggravation. By the way the geek squad woman that turned us away was rude and completely deaf to our request for help. She was indifferent.

Luke was veryyyy helpful and directed me straight to the screen protectors which is exactly what I needed. He made my shopping experience so much better because I didn’t know exactly what I wanted and he knew exactly how to help and was very patient! Everyone go ask for Luke!