thundercatorgy
July 20, 2025
Things are just different these days when it comes to customer service. Four (4) employees asked me if I needed help over the course of less than two (2) minutes of being inside. It is/was weird. Can I not ask for help when I’m in need? Why must it be forced on me by corporate or store policy? The employees are only doing what they’re told, but surely they can’t be a fan of something as invasive as having to ask every customer if they need or have been helped. I left after the fourth (4th) ask. I was afraid an employee would follow me outside and ask why I didn’t buy anything. Luckily they didn’t, so I’m giving two stars instead of one.
The store itself is very clean, organized, and well-maintained, which I appreciate. However, my experience with the staff—particularly in customer service, pickup, and technical support—was very frustrating.
The individuals working in these departments seemed to have minimal product knowledge. When I asked about TVs, computers, and entertainment systems, I received vague or incorrect information. The so-called “experts” were unable to answer even basic questions, and in some cases, gave advice that was clearly inaccurate.
I expect better training and professionalism from a store that markets itself as a destination for electronics expertise. Unfortunately, the staff seemed more interested in joking around with each other than assisting customers. It felt like they were just there to clock in and out rather than actually help anyone. No one seemed genuinely interested in providing support or answering questions, which was disappointing.
Response from Best Buy
July 20, 2025
Hello, Ajay,
I appreciate you taking the time to share your experience at one of our stores. We try to pride ourselves in ensuring we provide great customer service, and this is not the feels we want for you when you visit one of our stores.
We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. We'd like to ensure this feedback gets into the right hands.
Please reach out to us through our social media channels on Instagram (https://bby.me/rc5wej), Facebook (https://bby.me/91dsm3) or X/Twitter (https://bby.me/og47ts) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 18077. We look forward to hearing from you.
Sincerely,
^Deysha
Loving my Member Perks and pricing!!!
Went in to change an order I placed online that was listed as being picked up to being delivered (a TV). When I went it they were able to change it to be delivered, but they removed/canceled the free gift that was included (1 Month of Gamepass Ultimate which costs $20) this was removed/canceled without them telling me it would be unable to be added back. They did try to add it back, but they were unable to do so and were not willing to give me any other type of reimbursement offer.
Also the deliver had to be pushed back by 2 days to be almost a month away as the item is backordered.
Response from Best Buy
July 15, 2025
Hello Brock,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is certainly not the kind of expedrience we want our customers to have. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/t5vlmw), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 13546" and share your full name, email, and phone number.
Thanks,
^ Vanessa