Best Buy West Little Rock

Things are just different these days when it comes to customer service. Four (4) employees asked me if I needed help over the course of less than two (2) minutes of being inside. It is/was weird. Can I not ask for help when I’m in need? Why must it be forced on me by corporate or store policy? The employees are only doing what they’re told, but surely they can’t be a fan of something as invasive as having to ask every customer if they need or have been helped. I left after the fourth (4th) ask. I was afraid an employee would follow me outside and ask why I didn’t buy anything. Luckily they didn’t, so I’m giving two stars instead of one.

The store itself is very clean, organized, and well-maintained, which I appreciate. However, my experience with the staff—particularly in customer service, pickup, and technical support—was very frustrating. The individuals working in these departments seemed to have minimal product knowledge. When I asked about TVs, computers, and entertainment systems, I received vague or incorrect information. The so-called “experts” were unable to answer even basic questions, and in some cases, gave advice that was clearly inaccurate. I expect better training and professionalism from a store that markets itself as a destination for electronics expertise. Unfortunately, the staff seemed more interested in joking around with each other than assisting customers. It felt like they were just there to clock in and out rather than actually help anyone. No one seemed genuinely interested in providing support or answering questions, which was disappointing.

Loving my Member Perks and pricing!!!

Went in to change an order I placed online that was listed as being picked up to being delivered (a TV). When I went it they were able to change it to be delivered, but they removed/canceled the free gift that was included (1 Month of Gamepass Ultimate which costs $20) this was removed/canceled without them telling me it would be unable to be added back. They did try to add it back, but they were unable to do so and were not willing to give me any other type of reimbursement offer. Also the deliver had to be pushed back by 2 days to be almost a month away as the item is backordered.