Best Buy West Little Rock

3/22/2022- just left the Little Rock Best Buy, looking to purchase the Ray Ban Meta smart glasses. The young man who assisted me obviously did not want to make a sale. He would not open the display cabinet to allow me to try in the different versions. I left, I will never beg anyone to take my Money. There are many unemployed folks, please hire folks that give a damn. I will purchase my glasses directly from Ray Ban. Company deserved no stars! 3/25/2026 I am following up regarding my Google review (#133937), as you requested additional details. During my visit to your establishment, I did not receive the level of customer service I would expect. The associate on the floor appeared uninterested in assisting me or facilitating a purchase. There was only one pair of glasses available for viewing, secured on a display, and I politely asked if I could see additional pairs from the case in order to try them on and determine proper sizing (standard, large, etc.), which is an important consideration for metal frames. The associate declined to open the case or provide other options, which made it difficult for me to evaluate your products. As a result, I left without making a purchase. I approached the interaction respectfully and professionally, and I expect the same level of professionalism in return. Regardless of appearance or perceived intent, every customer should be treated with courtesy and provided the opportunity to make an informed buying decision. For comparison, I later visited a nearby establishment, Simmons Eyewear in Benton. While they did not have exactly what I needed in stock, their team was attentive, allowed me to try on multiple options, and took the initiative to order the appropriate item. The experience was professional and customer-focused. I share this feedback in the hope that it is taken constructively. Customer engagement and product accessibility are essential to a positive retail experience, and improvements in these areas would likely benefit both your team and future customers.

Who doesn't love a good gadget or two

Purchased a pricey surround sound system. We were told very simple to set up, plug the unit in and turn on the TV, it would give you step-by-step what to do. And how they were here to help us. WRONG! After reading the instructions multiple times, going to YouTube for videos, we cannot get the sound bar connected. At calling Best Buy and waiting forever for help, their helpful option is to schedule someone to come out for a fee. Are you kidding me? We hung up the phone.

Shakiah was super helpful and made the process very easy!