Best Buy West Little Rock

I will NEVER shop for anything in Best Buy again! We were going to purchase a refrigerator and a dryer this past weekend and our shopping experience was horrible! We were in appliances for over 35 minutes, yes, 35 minutes before we had to stop an employee who walked right in front of us like he didn't see 2 people in need of assistance. He wouldn't help us and opted to call someone else for assistance. After that, we decided to leave. Prior to leaving we had looked around for at least 15 minutes and no said one word to us offering assistance, and there were plenty employees on duty. As we left the store, I asked the guy at the door was anyone working in appliances and that we have been in appliances waiting for someone and no one was in that department. I also stated how long we had been waiting. The greeter guy I was talking to stated, " no you haven't," because he had just been informed by the guy we stopped and asked if someone was working in appliances. I then told him, why would I waste my time lying to you and we're spending our hard, earned money? He then stated sarcastically, if you want some help, I'll get you some help. I proceeded to leave the store. I believe that quality, customer service is a must! There's never a reason for employees to be rude, especially when the customer is only trying to purchase items from a business; I can spend my money elsewhere. It was insulting, as if he was calling me a liar, without calling me a liar. Unlike everyone else working on this day, this person didn't have a name badge on; go figure. I'm an middle aged woman, and I can't help but to feel that my gender and ethnicity played a major part of the horrible customer service I received. I will not go to this business again, ever!

Ok I will give 5 stars to management (Mel especially) and the tech crew/geek squad! We had purchased two desktops there 5 mos ago and one of them crashed with all our information for a big our annual conference. All contracts, presentations, eob…everything to make it run was gone and it starts in 3 days! They went out of there way to solve all the issues and will have us up and running in 24 hours! Life savers from having a total meltdown! Thank you Best Buy!

Awesome staff

Excelente