Horrible experience. worse experience i’ve ever had at this best buy and i’ve been going here for years. walked in today, the workers in there never greeted me but greeted the guy in front of me as i was entering the store. walked around for a bit looking for earphones, found the aisle and almost got ran into by a worker and a customer. neither said excuse me and acted as if i wasn’t even there. environment seemed extremely hostile and more people were chatting like friends than actually helping people. won’t be back.
Response from Best Buy
June 25, 2026
Hello,
Thank you for taking the time to leave a review. It can be a really disappointing experience when a visit to a store doesn't live up to expectations, so we appreciate you providing us with some feedback. If you would like to formally document your review, please send a private message on social media. Please include Google Review 178129 in your message.
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Came in for an SSD. Walked around the store for 20 mins nobody even said hi let alone offered to help. I’ll stick to amazon
Response from Best Buy
June 25, 2026
Hi,
Spending time in the store and not receiving any assistance to make a purchase is upsetting. Let’s discuss this shopping experience and refer to review #177842 for more details on a private social media link.
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Purchased a refrigerator said they could deliver when I got off work at 3pm. A week later. Then called at noon said be there in 15 minutes or reschedule. Called talked to AI for ten minutes then was transferred overseas. 40 min phone calls with no luck. I think they tried harder when there was Circuit City and Comp USA. Cannot reach the local store by phone.
Response from Best Buy
June 23, 2026
Hello, Jimmy,
Thank you for reaching out to us here to share your experience. We understand how important a delivery can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 176305.
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We look forward to assisting you there.
Friendly helpful service and described upcoming sales so I could make an informed decision on a laptop buy