Best Buy West Little Rock

Thank you, Kayla, for helping me find an item today. Have a wonderful day; you are the best!

I bought my son a 55 inch TV to take to college several months ago from this store and bought the 2 year protection insurance I left it in the box to move and upon setting it up the screen was cracked out of the box and nonfunctional I went to the Best Buy in Fayetteville and was told I would have to go back to the Little Rock store to get my credit back on the TV and that the 2 year warranty would Either fix the TV or a credited gift card So I bought another TV in Fayetteville. Upon bringing the TV back to the Little Rock store with plastic still on the screen, I was told by Mel with Geek Squad there was nothing they could do except refund the insurance money on the the TV. $72. Essentially, the TV was not covered by the insurance. I have spent over $15000.00 at this store over the years. I will never buy from Best Buy again.

I rarely leave negative reviews, but this experience deserved one. I walked into the store ready to spend around $2,000 on a new TV, and from the moment I entered, the customer service was disappointing. The employee at the front entrance was completely absorbed in texting on her phone. She never looked up, made eye contact, or stopped texting—she simply mumbled, “Welcome to Best Buy,” while continuing to stare at her screen. It only got worse. I went to the TV department, where two associates were watching Marvel’s Thunderbolts on one of the display TVs. I stood there for about 10 minutes waiting for assistance, and neither of them acknowledged me or offered to help. Not even a simple, “We’ll be with you in a moment.” After realizing no one was interested in helping a customer who was ready to make a major purchase, I left the store. As I walked out, the same employee at the front was still sitting there, glued to her phone, texting just as she had been when I walked in. If employees are more interested in their phones and watching movies than helping customers, there’s a serious problem with customer service. I walked out without buying anything and took my business elsewhere. This level of service is unacceptable, especially for a company that sells high-ticket electronics. I expected much better.

There is a whole bunch lazy people there is real bad customer service No help at all