Best Buy West Little Rock

I came into Best Buy expecting to buy Meta glasses. What I didn't expect was to get a masterclass in customer service from Mya and Brandyn. Mya, who works in the Verizon department, noticed I needed help even though it wasn't technically her responsibility. While others seemed too busy to spend sixty seconds assisting a customer, Mya stepped in, got the merchandise unlocked, and handled the situation with kindness, urgency, and professionalism. Sometimes great customer service isn't about doing your job. It's about caring enough to help anyway. Mya absolutely understood the assignment. She made me feel seen, heard, and valued, which is becoming a rare superpower these days. A special shoutout to Brandyn as well, who once again delivered exceptional service. Knowledgeable, helpful, approachable, and genuinely invested in making sure customers have a positive experience. When employees like Brandyn and Mya are on the floor, the entire store feels different. As for leadership, I couldn't help but notice the contrast. While some employees were actively creating solutions, others seemed more interested in walking past them. Customer service starts at the top, and attitude is contagious. Thankfully, Mya and Brandyn chose to spread excellence instead. Best Buy, if you're looking for examples of what customer-first service looks like, start with these two. Give them their flowers. Better yet, give them the recognition, opportunities, and promotions they deserve!!!! Employees like Mya and Brandyn aren't just helping customers. They're protecting your brand one interaction at a time. 👏🏾 Mya. 👏🏾 Brandyn. 👏🏾 Five stars… DANKË!!!

This location has the worse customer service. It’s so bad if I need to purchase something I just do an order pickup. They already customer service you by watching you if like you’re going to steal because it’s electronics (I work in customer service/retail and have worked a long time in it so I know when an employee is customer servicing a customer). When I was in store for my last visit, the employee asked me If was finding everything ok, I told him I was looking for a product but it looks like the location didn’t have it and his response was “oh” and walked away instead of working with me to check if can be located in the back, at the other location or trying to order it. Prior to then I needed to warranty one of Best Buy products and they gave me the run around and attitude after Beat Buy Customer Service told me I can take it to the store. I went to another store in another state and got better customer service. Some of them folks need to go, including one of the managers.

I don’t know how has the power to do this but my man, Mitch, give him a raise, make him manager, do something. That young man is incredible in what he does and really really smart with computers. I was in the market/ looking for a laptop for college and he knew his stuff. He is a very talented young man and funny but what a great worker he is. Go Mitch.

Why can a customer not simply call a local number and speak to someone at the local store? Not only that but the ai can't even connect you to the local store! Terrible customer service!