Best Buy West Little Rock

This location has the worse customer service. It’s so bad if I need to purchase something I just do an order pickup. They already customer service you by watching you if like you’re going to steal because it’s electronics (I work in customer service/retail and have worked a long time in it so I know when an employee is customer servicing a customer). When I was in store for my last visit, the employee asked me If was finding everything ok, I told him I was looking for a product but it looks like the location didn’t have it and his response was “oh” and walked away instead of working with me to check if can be located in the back, at the other location or trying to order it. Prior to then I needed to warranty one of Best Buy products and they gave me the run around and attitude after Beat Buy Customer Service told me I can take it to the store. I went to another store in another state and got better customer service. Some of them folks need to go, including one of the managers.

I don’t know how has the power to do this but my man, Mitch, give him a raise, make him manager, do something. That young man is incredible in what he does and really really smart with computers. I was in the market/ looking for a laptop for college and he knew his stuff. He is a very talented young man and funny but what a great worker he is. Go Mitch.

Why can a customer not simply call a local number and speak to someone at the local store? Not only that but the ai can't even connect you to the local store! Terrible customer service!

Very helpful! I bought a new laptop and they had the data transfer done very quickly. Derick was great helping me get all the sites set up on the new computer. He was very patient with my ignorance!