Best Buy West Little Rock

I rarely leave negative reviews, but this experience deserved one. I walked into the store ready to spend around $2,000 on a new TV, and from the moment I entered, the customer service was disappointing. The employee at the front entrance was completely absorbed in texting on her phone. She never looked up, made eye contact, or stopped texting—she simply mumbled, “Welcome to Best Buy,” while continuing to stare at her screen. It only got worse. I went to the TV department, where two associates were watching Marvel’s Thunderbolts on one of the display TVs. I stood there for about 10 minutes waiting for assistance, and neither of them acknowledged me or offered to help. Not even a simple, “We’ll be with you in a moment.” After realizing no one was interested in helping a customer who was ready to make a major purchase, I left the store. As I walked out, the same employee at the front was still sitting there, glued to her phone, texting just as she had been when I walked in. If employees are more interested in their phones and watching movies than helping customers, there’s a serious problem with customer service. I walked out without buying anything and took my business elsewhere. This level of service is unacceptable, especially for a company that sells high-ticket electronics. I expected much better.

There is a whole bunch lazy people there is real bad customer service No help at all

It was nice. Cool Chinese boy helped me.

I noticed the representative Andrea with Geeksquad was very kind and helpful to the Spanish speaking customer while helping another customer even offering to stay longer to help him. At the same time when her teammate asked for help she quickly helped out and was super kind to her teammate. Much appreciated.