Had a great experience with the help of Dee and his buddies. They packed it a bit extra at my request and it made it home safely. They were very responsive to my questions and made me feel like they understood a great deal about the products, services, and benefits to buying at best buy. Do not sleep on one of these open box TV s!
Have never liked Best Buy and how they do business. Decided 25+ years ago that I would never do business with them unless I basically had no other choice at the moment. One of those moments came yesterday when looking for a window unit of the size (strength) I needed. I still hate Best Buy but I give Avery @ the West Little Rock store a big 5 star rating! He was absolutely fantastic! Thank you Avery!
Response from Best Buy
August 17, 2025
Hello,
Thanks for sharing your feedback. While I am glad to see that Avery was wonderful to work with during your recent visit, I'd like to learn more about what happened to cause you to still rate us as you did.
Please feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/6q625d), Twitter/X (https://bby.me/ws0048), or Instagram (https://bby.me/e7yzk9). If you can also include a mention of your "Google review #30741" it'd be appreciated.
Sincerely,
^ Melissa
Dee Davis is the employee to ask for he handled my situation and got me what I needed incredibly fast and had a vast understanding of a few different areas in the store 10/10
Not what it once was in its prime. Staff are pretty much just that, staff. They don't know a lot of the products they are selling and a lot of times we had been there they are just sitting on the floor "hanging" out. No real service desk anymore either. Just a few people who don't want to help you unless you are purchasing service through them and any returns are just at the 1 open register. Prices are pretty steep too but there is also a few clearance and open box deals that are pretty good.
Response from Best Buy
August 10, 2025
Hello.
Thanks for sharing your experience with us here on Google. We know how important it is to get the knowledgeable customer service you expect when shopping with us. If you still need some assistance, or have any questions, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 26932.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason