Best Buy North Little Rock

My dad purchased a printer here for me, along with a 4 year warranty under his membership. From day one, the printer was defective. It left perforated lines on everything I printed except cardstock. I contacted customer support hoping for technical help, but was routed to an outsourced call center and told I had to make a Geek Squad appointment and physically bring the printer in. I did exactly that and made the appointment. The next morning, I received a call informing me that Geek Squad doesn’t even service printers and that my only option was to return to the store and exchange it. When I went back, well within the return/exchange period (my receipt clearly says January 15, 2026), I was then told I would have to use my paid warranty to exchange the printer. I refuse to use a 4 year warranty on a brand-new product that was defective out of the box and still clearly within the store’s own return/exchange window. I couldn’t exchange it without the warranty, so I refunded it. It doesn’t make sense that I was able to get a full refund on both the printer and warranty, but I couldn’t exchange the printer out without using the warranty. I was given conflicting information at every step, sent in circles, and treated as though a defective product was somehow my responsibility to fix. This entire process was unnecessarily stressful and extremely frustrating. I expected far better support from a company like Best Buy. *pictures of said perforated lines on photo paper and printer paper

They didn't have my item in stock but I was able to order online and got it delivered in a couple of days.

Gret store! Awesome service! Miguel is the men in that location.

Best buy off mccain always treats us well.