Best Buy Rogers

This was probably the worst experience I’ve ever had at a store. They literally ruined my son’s birthday. He was all excited to get his new TV with his birthday money and at no time, anywhere during the sell did they tell us it couldn’t lay down in our pickup truck until the truck was already pulled up. It was at this time they conveniently let us know that even though it would fit perfectly, those TVs are too thin to lay down and it would damage it and if that happens, we would just be out the $1600 because they wouldn’t take it back. They did offer to ship it to us if we paid an extra $110. Not one apology, no waving the shipping fee. Absolutely dirty and shady. Nothing but greed and fleecing the customers. I was then told I couldn’t speak to a manager because they wouldn’t do anything about the situation. I was also told we couldn’t complain to corporate because it would just go to some guy in India and then in the trash. They were disgustingly unprofessional. I manage a hotel and are gearing up to do a renovation soon. We were planning to possibly purchase all 80+ TVs from Best Buy in Rogers, now I will never shop here again and neither will my hotels. I will make sure to send every customer I get somewhere else when asked. This is why retail stores are going to go out of business when competing against online shopping. Everyone we dealt with should lose their job for their disgusting customer service.

La atencion excelente! Y muy amables Gracias 🙏

Hours are 10 am on Sundays but upon arriving they said they don't open until 11, about 10 other people and myself were pretty frustrated as the phone number doesn't work either

Purchased an item 22 days ago. I have been traveling. Would not give me a return or even store credit. Then as I walked out, the young lady laughed and said "have a nice day". Great business acumen. There is a reason no one shops in their stores anymore. I hope that my future business was worth the $109. What a joke !