How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2669 reviews)
Melissa F
April 07, 2026
1 out of 5
The customer service on the phone is non existent. The AI generated operator refused to connect me with a person and continued hanging up on my. very annoying. I dont want to waste a trip driving to another town to go in store and see if they have what i need or not.
Jonathan K
April 06, 2026
1 out of 5
Management here are rude, defensive and unhelpful.
Last two times I’ve been to this location there have had items stocked wrong in front of the wrong price tag or clearance tags on items not on clearance and when I go to check out they won’t honor their mistakes.
Response from Best Buy
April 07, 2026
Hello, Jonathan,
We appreciate you taking the time to share your feedback. Being asked to pay a different price than what was shown would be frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/SqE3pq), Twitter/X (https://bby.me/uuwEI7), or Instagram (https://bby.me/oYSHPW). Please reference Google Review, #139199.
Sherri H
March 31, 2026
5 out of 5
Brie was extremely knowledgeable and helpful!
Kacey K
March 31, 2026
1 out of 5
Zero ability to get someone in the local store on the phone. The voice AI agent is SO terrible when you call. Someone used my card to place a significant fraudulent online pickup order and the store didn't verify the name or card at pickup.
Response from Best Buy
March 31, 2026
Hey there, Kacey,
We understand your concerns surrounding your recent call-in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/ZQNo99), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #137079"