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Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2730 reviews)
Ryan S
October 29, 2026
1 out of 5
Try to buy a wireless charger, one in the middle for 19.99. It rang up at a $100. I went back, took a picture, showed it to the cashier. She zooms in, scans the QR and says, That's the wrong tag, the system must have something wrong, We can't honor that. I'm not going through a store and scanning every QR to make sure your job's been done right and its a violation of the bait and switch law but who's going to fight that over $100. Didn't just lose a sale they lost a customer for life. We have to stop support businesses with zero customer service. #accountability
Response from Best Buy
October 29, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand wanting to buy the wireless charger, but then being told it cost much more than expected, isn't ideal. We'd like to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/GHweS5), Twitter/X (https://bby.me/13ThV6), or Instagram (https://bby.me/DLBdmn), and mention "Google review 245165".
Explorer O
October 27, 2026
5 out of 5
I am a YouTuber and they sell some of the top brands of cameras and other equipment
Blake M
October 18, 2026
5 out of 5
The manager is a little overtop for me but boome can say he doesnt care! The employees have a good grasp on product specifications. If one doesnt know then they reach out to another employee who does know. I never feel in the dark when making my investments here. I do have to make returns periodically but its because I take a chance on new tech and if it doesnt work for my specifications then I will return and get something else that does work. They never make me feel bad for having to do returns or exchanges!
For one instance I had an employee help me find the PC I specifically needed and secure the purchase online. The store didn't have it but he did great work by first securing the product then getting it shipped for me. So he did 2 things right. One, he helped the customer find what was right for them and listened. Secondly, he made a sale for that store instead of referring me to a competitor or letting me walk.
Super great team!
Michael H
October 18, 2026
5 out of 5
Excellent experience