Best Buy Rogers

The manager is a little overtop for me but boome can say he doesnt care! The employees have a good grasp on product specifications. If one doesnt know then they reach out to another employee who does know. I never feel in the dark when making my investments here. I do have to make returns periodically but its because I take a chance on new tech and if it doesnt work for my specifications then I will return and get something else that does work. They never make me feel bad for having to do returns or exchanges! For one instance I had an employee help me find the PC I specifically needed and secure the purchase online. The store didn't have it but he did great work by first securing the product then getting it shipped for me. So he did 2 things right. One, he helped the customer find what was right for them and listened. Secondly, he made a sale for that store instead of referring me to a competitor or letting me walk. Super great team!

Excellent experience

I went in knowing what I wanted and have plotted out just enough money for this purchase. If I am required to interact with a staff to obtain an electronic, and I decline any warranty, do not pass judgement on me. I felt like I was being strong armed into buying into a $120 warranty or the Best Buy credit card. It has been years since I have been in one of the physical stores and now I know that it’s not the consumer who’s catered to: it’s the corporate stress to upsell any add-ons no matter what. I felt condescended for making my own choices, and I highly recommend training on what courtesy means.

Horrible Company that doesn’t stand behind contractors THEY contract work to install our SECOND dishwasher after the first malfunctioning unit they sold that damaged our cabinets. We bought a $1,100 GE dishwasher that leaked from the unit and damaged our cabinets from the malfunctioning unit they sold us. I would NOT let them install anything as they contract u skilled laborers and they don’t stand behind anything they sell. They just point the finger elsewhere and kick the can down the road hoping you’ll go away.