Best Buy Rogers

I went in to buy a charger for my old laptop. An employee directed me to the Geek Squad. He wasn’t friendly and seemed disinterested/annoyed with us, even though we were friendly and polite. He spent maybe 2 minutes tops “looking” on his computer then said they did not sell anything compatible with my laptop in store or online. We found that hard to believe, so when we left we looked at Best Buy online and found a universal charger in stock that was exactly what we needed. My husband went back inside and bought it. The whole experience was frustrating, and the customer service was disappointing to say the least.

Very helpful staff.

Very disappointing experience with a manager named Myra. I purchased a $500 open-box Blu-ray player that turned out to be defective. Unfortunately, I didn't discover the issue until about 80 days later because I hadn't had the opportunity to properly test it with 4K discs. I completely understood I was outside the 15-day return window, but I simply wanted to know what options I had, including warranty assistance. Instead of offering any guidance, Myra was immediately rude and dismissive. She repeatedly said there was nothing they could do and sarcastically asked, "So you waited 80 days to return it?" as if I were trying to take advantage of the store. What makes this especially frustrating is that I went to the Fayetteville location afterward, explained the exact same situation, and a supervisor named Landen politely handled everything and issued a full refund in under 10 minutes. Same company, same situation, completely different experience. I understand store policies, but there's no excuse for treating customers disrespectfully just because they're asking for help.

Staff is always helpful and they have the stuff I need