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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2700 reviews)
Simeon H
July 05, 2026
5 out of 5
Great
Malachi L
July 05, 2026
1 out of 5
If I could give it zero Stars I would I set up an appointment to get my phone fixed they had every excuse in the book why they didn't want to work on my phone because it was late in the evening and they wanted to leave and go home early customer service was trash
Response from Best Buy
July 06, 2026
Hello, Malachi,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/RKufCu), X/Twitter (https://bby.me/1oCepd) or Facebook (https://www. https://bby.me/K1Dk03) with the details of your situation, as well as Google Review 183122. We look forward to hearing from you.
Sammie M
July 01, 2026
5 out of 5
Very helpful
Cedric W
June 23, 2026
5 out of 5
Gio was my go to guy for any and all Apple products. Got me squared away with the perfect Apple Watch for my ol' lady. Didn't try to upsell me on something I didn't need and was very knowledgeable. I'm an Android guy through and through so I appreciated all his efforts. If there was something he didn't know, he made sure to go the extra mile to find out. Great experience and perfect customer service.