Best Buy Rogers

Easy returns, and good service.

I wanted to take a moment to recognize one of your employees, Brie, who helped me recently when I came by the store to pick up an Apple computer I had ordered. I had been told the computer should arrive Wednesday, but when I stopped in it had not shown up yet. Many employees in that situation might simply say, “It’s not here yet, sorry,” and leave it at that. Brie handled it differently. She immediately apologized for the inconvenience and then took the extra step of looking for ways to help rather than just delivering the bad news. She offered to have the computer shipped directly to my home when it arrives and even checked another nearby store to see if they might have the model available. Neither option ended up changing the outcome that day, but what stood out was the effort and attitude behind it. Instead of making the interaction feel like a dead end, she made it clear she was genuinely trying to find a way to help by giving the customer options. That extra effort makes a big difference from a customer’s perspective. When employees look for ways to help instead of simply delivering a “no,” it changes the entire experience. Please pass along my appreciation to Brie for going the extra step.

Best Buy sold us a defective espresso machine so, thinking it was a fluke, we exchanged it for the same model. Turns out it’s a known issue and that one was defective as well. When I tried to receive a refund they said they could only give store credit because it was barely beyond 60 days. When I pushed back because they admitted it’s a known issue, the manager explained that “erosion” is a real problem at their store and that because they aren’t making their numbers, he and the Market Director refused to issue the refund. Apparently tracking metrics is more important to them than doing the right thing. Hopefully google reviews are a metric they track since customer satisfaction obviously isn’t.

Everything was great dropped my laptop off for repair and got it back in about 2 week my best buy total protection plan made Everything smooth.