Best Buy Rogers

Very helpful staff.

Very disappointing experience with a manager named Myra. I purchased a $500 open-box Blu-ray player that turned out to be defective. Unfortunately, I didn't discover the issue until about 80 days later because I hadn't had the opportunity to properly test it with 4K discs. I completely understood I was outside the 15-day return window, but I simply wanted to know what options I had, including warranty assistance. Instead of offering any guidance, Myra was immediately rude and dismissive. She repeatedly said there was nothing they could do and sarcastically asked, "So you waited 80 days to return it?" as if I were trying to take advantage of the store. What makes this especially frustrating is that I went to the Fayetteville location afterward, explained the exact same situation, and a supervisor named Landen politely handled everything and issued a full refund in under 10 minutes. Same company, same situation, completely different experience. I understand store policies, but there's no excuse for treating customers disrespectfully just because they're asking for help.

Staff is always helpful and they have the stuff I need

Try to buy a wireless charger, one in the middle for 19.99. It rang up at a $100. I went back, took a picture, showed it to the cashier. She zooms in, scans the QR and says, That's the wrong tag, the system must have something wrong, We can't honor that. I'm not going through a store and scanning every QR to make sure your job's been done right and its a violation of the bait and switch law but who's going to fight that over $100. Didn't just lose a sale they lost a customer for life. We have to stop support businesses with zero customer service. #accountability