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Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2513 reviews)
Nick M
March 27, 2025
1 out of 5
They wouldn’t honor the pricing on their own tags. I’ve spent well over 100k in this store/Best Buy the past 10 years. Congratulations, I’m now an amazon customer. Your management decided to lose a long term, high dollar customer over a $12 difference in price.
Scott S
March 26, 2025
5 out of 5
Friendly and quick service
Amethyst C
March 25, 2025
5 out of 5
The manager was happy to help and to fix the problem
Response from Best Buy
March 25, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. We aim to make every experience with us positive. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64968472".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
D B
March 22, 2025
1 out of 5
I bought an LG TV here and the screen color is defected right out of the box. I spent an hour at their store to explain I handled the TV very carefully. Nothing happened during the transportation. However, Kendal, the manager at Rogers store, kept saying the same thing over and over again. It is my problem, not theirs. They have a poor inspection process before handing the TV to customers. I asked for the inspection report or any proof of the inspection. They could not provide any. So, they literally sold a broken TV to customer and took no responsibility. Once you pay for it, it is not their problem anymore. They did listen to their customers at all, just saying it is their policy, they cannot do anything. So, you should not buy anything from Best Buy. Buy somewhere else, where they value their customers, take responsibility for what they do, provide after-sale service and more importantly listen to their customers. Don’t be like me. Wasting money and time just for a broken TV.
Response from Best Buy
March 23, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you are having issues with your new television. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64958745" and share your full name, email, and phone number.
Thanks,
^Jacob