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Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2716 reviews)
Rick D
August 29, 2026
1 out of 5
Super disappointed with the overall knowledge of the staff regarding exclusive Best Buy events and upcoming product and collectible releases. It’s frustrating to have to repeatedly ask about events and new drops only to find that employees either aren’t aware of them or can’t provide any useful information.
This Best Buy also seems to consistently be one of the last retailers to receive Pokémon products, and the lack of participation in Pokémon and other collectible events is disappointing for customers who actively follow these releases.
For a major retailer that sells collectibles, I’d expect staff to have at least a basic understanding of upcoming releases, exclusive events, and when popular products are expected to drop. There’s definitely room for improvement.
Response from Best Buy
August 29, 2026
Hello Rick,
Thank you for sharing your feedback. We can see why you’d be upset. We understand your frustration with feeling unable to get clear information about exclusive Best Buy events, product releases, and collectible launches, as well as your concerns about product availability and event participation. We appreciate your feedback regarding communication and product knowledge, and we'd like the opportunity to learn more about your experience. Please reach out to us at one of the links below and mention #215018 privately.
• Facebook (https://bby.me/gs6Q7r)
• Twitter/X (https://bby.me/V55McE)
• Instagram (https://bby.me/UholnD)
Orlando G
August 29, 2026
1 out of 5
Really disappointed called 2 days in a row to confirm about a pokemon event going on for kids and they confirmed both times that they will be participating showed up early with my kids to try to beat the pokemon crowed and waited 3 plus hours in the sun just for them to say sorry we got nothing I was so pist not for me but for my little girl that woke up early just to be lied two she cried in car after we left and fell asleep thanks best buy
Bj G
August 17, 2026
5 out of 5
Just another box store with everything.
Andrea T
August 15, 2026
1 out of 5
I ordered a laptop. They told me that when it gets delivered that I would have to sign so I stayed home. They sent it to the wrong house and in the picture to show that it was delivered the laptop wasn’t even in the frame it was just a picture of a yard.
I’m currently waiting for them to send me a replacement.
Response from Best Buy
August 15, 2026
Hello, Andrea,
Thank you for reaching out to us here to share your recent experience. We understand how important an order delivery can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 203812.
Facebook (https://bby.me/Fn4qpM)
Twitter/X (https://bby.me/BExges)
Instagram (https://bby.me/584k64)
We look forward to assisting you there.