Best Buy Rogers

Jaiden J is the man with a plan. His customer service is top tier. He is patient, kind, and does everything in his power to help customers. He definitely is the best sales rep I’ve ever met in my life!

Completed an order pick up. The guys loaded carefully and were very friendly!

Easy returns, and good service.

I wanted to take a moment to recognize one of your employees, Brie, who helped me recently when I came by the store to pick up an Apple computer I had ordered. I had been told the computer should arrive Wednesday, but when I stopped in it had not shown up yet. Many employees in that situation might simply say, “It’s not here yet, sorry,” and leave it at that. Brie handled it differently. She immediately apologized for the inconvenience and then took the extra step of looking for ways to help rather than just delivering the bad news. She offered to have the computer shipped directly to my home when it arrives and even checked another nearby store to see if they might have the model available. Neither option ended up changing the outcome that day, but what stood out was the effort and attitude behind it. Instead of making the interaction feel like a dead end, she made it clear she was genuinely trying to find a way to help by giving the customer options. That extra effort makes a big difference from a customer’s perspective. When employees look for ways to help instead of simply delivering a “no,” it changes the entire experience. Please pass along my appreciation to Brie for going the extra step.