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Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2676 reviews)
Laurel W
May 08, 2026
1 out of 5
If I could it would be a zero. Spent $4600 on TV and sound bar plus install on 4/19 schedule install for 4/29 sorry no show. Rescheduled for 5/7 got a text saying see you on your appointment for 5/7 guess what no show again. Drove to store and Witten and Adam tried to help but there hands were tied asked them to call someone who could aka Shane the manager. Well he couldn't even be bothered poor management on best buys part. Will be calling corporate office today. Lost a long time customer today. Looks like an AI response all they can do is take a closer look no one wants to own this and fix it. Very disappointed
Response from Best Buy
May 08, 2026
Hi, Laurel,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand expecting your delivery in a timely manner, as well as adequate support when coming in to our stores.
Please send us a private message on any of the following social media platforms so that we can look into this closer: Facebook (https://bby.me/0jo9zh), X (https://bby.me/iF1rnz), or Instagram (https://bby.me/dK2gdx).
Be sure to mention “Google review #150034” in your social media message.
Joseph C
May 07, 2026
1 out of 5
After the geek squad charged 99.00 to hang the new TV on the wall
And move the old tv they didn't pare the tv an the remote so I have no way to raise or lower the sound and I can only shut the tv down I must pull the plug from the wall. What a ripoff. Best Buy has got the last dollar from me. P
Response from Best Buy
May 07, 2026
Hi Joseph,
Thanks for sharing your experience with us. We're concerned to hear about this experience and that your installation wasn't completed properly. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/a5k1yE), Twitter/X (https://bby.me/yK9EnW), or Instagram (https://bby.me/91s3Fw) and mention your "Google review #149779," we'll be happy to look into this with you.
Jerry L
May 07, 2026
5 out of 5
They really took good care of me with my phone screen protector.
Mustafa A
May 04, 2026
5 out of 5
Daniel is an incredibly kind and educated Persian manager at Best Buy. He treated me with respect, listened carefully, and made the whole process easy. Best Buy is lucky to have him, he truly deserves a promotion.