Best Buy Rogers

I had a dashcam installed at Best Buy, and about a week later, multiple sensor warning lights started appearing on my vehicle. I took the car to **Landers Toyota in Rogers** for a diagnosis. After inspecting the vehicle, they told me that the dashcam installation had damaged the front sensor and wiring. They charged me for the inspection and quoted nearly **$2,000** to repair the issue. Since I wanted to verify their diagnosis, I returned to **Best Buy**, where the same technician who performed the installation inspected my vehicle. They took photos and told me they did **not** believe the dashcam installation had caused the problem. I then went back to **Landers Toyota** to discuss Best Buy's findings. When I arrived, I was told that Best Buy had already contacted the dealership. After that conversation, Landers Toyota changed their position. Instead of saying the dashcam installation caused the issue, they told me they could not provide anything in writing about the cause and that they no longer knew what had caused it, suggesting the failure might have occurred on its own. As a customer, this left me extremely confused and frustrated. Initially, I was told the dashcam installation had caused the damage and was given a $2,000 repair estimate. After the dealership spoke with Best Buy, the explanation changed completely, yet neither business was willing to provide documentation or take responsibility. I was left paying for the inspection with no clear answer about what actually caused the issue. I don't know what was discussed between Landers Toyota and Best Buy in 10minutes, but the sudden change in explanation without any written documentation caused me to lose confidence in both businesses. As the customer, I was left dealing with the cost, uncertainty, and lack of accountability. I would strongly recommend that anyone in a similar situation seek a second opinion and request written documentation for any diagnosis before authorizing expensive repairs.

Jerry in car audio took great care of me with my high end amp install. He even corrected the instructions I gave him to prevent a catastrophe! I’ve been using Best Buy Audio Install for almost 2 decades for many vehicles and am always pleased with their work. And, Jerry continued to uphold the high standards!! Couldn’t be happier!!!

Went to deal with an issue, very helpful and friendly.

Great