Best Buy Avondale

A lot of employees for not a lot of customers. Empty hooks and shelves. Hope it’s just due to the holidays.

Even though I didnt get anything, Jim was fantastic! Great customer service!

Buenas ofertas, excelente calidad en los productos que adquirí Vale la pena Felices Fiestas

Keep in mind that I'm 2.5 hours away and had my knee replaced 2 weeks ago, so getting there was hard enough already. I had to return a Chromebook, which did, no issues. Decided to buy a tablet and a phone, which is what I'm used to, I'm no techie and those are my only devices. Chose a Samsung Galaxy S24 Ultra and a Samsung Galaxy tab S10 plus. Opted to trade in my old phone and tablet. And that's when the stuff hit the fan. They wiped my devices clean in a full factory reset BEFORE i'd had a chance to sign into my new ones. Again, I don't use a computer, only a phone and tablet, so because of all the security measures, I had no way of signing into my new devices. And the Best Buy employee looks at me and says "sorry, there's nothing we can do" So I demanded a full refund immediately, which included a reverse of the trade in, and that's when the twitching handjob behind the desk has the balls to try to charge me with restocking fees because the boxes of the new devices had been open. ... Well, whose fault is that, dumbass? I flatly declared there was no way in hell I was going to pay for restocking fees when it was their screw up, not mine. In comes a guy from the geek squad, possibly a manager, i don't have to pay restocking fees, yay. The other guy hands me my phone... He forgot to put my Sim card back in 🤦🏻‍♀️ I did get my Sim card back but wtf, you guys. Then, the case on my tablet had broken when they took it out, I figured I'd just get a new case. But the store is completely out of tablet cases or covers, of course. So I am home now, with my old devices, had to set them up manually as new devices with no backup, I'm still working on it. My tablet is naked, has no protection, no kickstand, nothing. All my books are gone. The only things that came back were the things I use Google services for, yay Google. I am done with Best Buy, they're not getting any business from me ever again. I'll wait until after the holiday craze and get my devices elsewhere. I know stores will hire anyone no matter how dumb or incompetent this time of year but this is ridiculous. I see Best Buy responded but I have no way of replying: I do not use social media. But the guy who wiped out my device was named Scott. Red haired dude.