Best Buy Chandler

The whole reason i came was the website said the remote was in store. The only reason i drove to the location is convenience and you dont deliver this is why people are shopping online because at least they will deliver what they say

Wonderful customer service and friendly staff

Piss poor employees here

On 09/25/2026, I pre-ordered a Lenovo Googlebook 15 laptop from the Best Buy website and selected the pickup option from my local Best Buy store (in Arizona). The laptop was due to be available on 10/05/2026. When 10/05 came, I hadn't received any confirmation that the laptop was ready for pickup, which concerned me, so I called customer service. I first spoke to an AI agent, who couldn't help me with my question about the laptop's availability, so I was transferred to a human. The customer service agent, checked records and informed me the store I had chosen for pickup had no laptops available. This surprised me as being a pre-order, you would think they would at least carry enough laptops to fulfill said pre-orders. The customer service rep then informed me that the physical store I selected was due to receive a shipment of the laptops on 10/08. I was due to leave for California on that day and would be gone for over a week. I asked the customer service agent if another physical store carried the desired laptop. The customer service agent said another Best Buy in Chandler (Arizona) had one left. I asked the agent if my pickup could be transferred to that store and was told yes. I received an email confirming the change and was told it was ready for pickup. When I arrived to the second Best Buy location, I was informed they didn't have any of the requested laptops. When I explained what I had gone through, the response was basically, yeah, the system sucks, lacking accountability. With that, I canceled my order. I really wanted to give the local stores a chance but after this, I'm just going back to buying from big online only sites.