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Best Buy Chandler
Services Offered
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Frequently Asked Questions About Best Buy Chandler
How do I check product availability at the Chandler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chandler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chandler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chandler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3552 reviews)
Nathan L
March 14, 2026
5 out of 5
Great customer service
Taylor L
March 12, 2026
2 out of 5
I went to the store to collect an online order. As I approached the order pick-up line, I noticed that the checkout line was empty. The staff was assisting another customer, so I patiently waited. When the customer finished, instead of calling me up, he called the person who had just arrived at the checkout line. His first question was whether they were picking up. I couldn’t help but wonder why the staff hadn’t called the customer who had been waiting in the pick-up line to check if they were picking up. Instead, they chose to call the person who had just arrived at the checkout line and asked the same question. It was evident that the staff had noticed my presence in the pick-up line, but they decided to prioritize the customer who had just arrived at the checkout line.
Response from Best Buy
March 12, 2026
We understand the frustration when your pickup takes longer than expected after you seemingly get skipped in the line. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/i1UotX), Twitter/X (https://bby.me/Qjkq2j), or Instagram (https://bby.me/KZqkst), and mention your Google review, 128597.
Canybec S
March 11, 2026
1 out of 5
Came in to buy a new Samsung, Had to wait 10min for the associate who kept trying to not provide service. First thing she told me “oh we don’t have this phone, until another associate overheard and said no we do have it”. It felt like pulling teeth.
Response from Best Buy
March 11, 2026
Good Afternoon, Canybec,
We absolutely understand how you are feeling after not getting the help you needed when shopping for a new Samsung phone. We would be happy to look further into this situation with you. Please start by sending our team a private message on social media. In your message, make sure that you include your Google review case ID: #128246.
- Facebook (https://bby.me/xMRtAN)
- Twitter/X (https://bby.me/tgD1GH)
- Instagram (https://bby.me/Gkny5t)
Timothy H
March 10, 2026
5 out of 5
Exceptional support for purchasing a laptop provided by Alex. Patient, friendly, and easy to work with. The team is in excellent.