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Best Buy Chandler
Services Offered
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Frequently Asked Questions About Best Buy Chandler
How do I check product availability at the Chandler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chandler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chandler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chandler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3320 reviews)
S. B
January 14, 2025
2 out of 5
I was waiting for 15 minutes to get my online order.
Response from Best Buy
January 14, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64677454" and share your full name, email, and phone number.
Thanks,
^Jacob
Adah J
January 14, 2025
1 out of 5
Zero stars if I could! Attempted to resolve an issue with an open box Samsung ZFold phone listed in excellent condition. Spoke to the manager and asked why sell a defective phone as one in excellent condition. Without even looking at it, he insisted that the device is fine, and the issue is there isn't a SIM card in it and go to your provider and buy one. (Not sure how he arrived at that diagnosis), However I did go to my provider and they determined that everything is fine with the eSIM and reset the Network. I decided to go to the Superstition Springs location, and they found that the phone WAS IN FACT DEFINITELY DEFECTIVE and said they will use it for parts! SHOUT OUT TO ALEX AND STACEY IN THE SUPERSTITION SPRINGS STORE❣️❣️
Response from Best Buy
January 14, 2025
Hi, Adah,
Thank you for your review. I can certainly understand how challenging it can be to not receive the level of service you expect and deserve. While I am happy you were ultimately able to resolve your concerns at another Best Buy store, I truly wish your experience overall had been a more positive one.
So that we can formally document your feedback, please reach out to us privately via Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport). When you message us, please include your full name, phone number, and email address. Be sure to mention your Google review 64677129.
Kind regards,
^Pre
JOSEPH M
January 10, 2025
1 out of 5
Big Box waiting to die; I went to purchase a camera, as I needed to take photos for an accident reimbursement. Salesperson knew nothing of products, and sat on the floor when I asked her to explain the camera operating procedure. Basically, bad response and little knowledge. I'm guessing it's the person's first job.
Response from Best Buy
January 10, 2025
Hello, Joseph,
Thank you for your review. I understand how concerning it can be when you don't receive the level of service you expect. At Best Buy, we truly value your business and strive to provide the best customer interactions.
So that we may properly document your feedback, please reach out to us in a private message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Kindly include your full name, email address, and phone number. Also, be sure to mention your Google review 64665046.
Kind regards,
^Pre
jerry t
January 08, 2025
1 out of 5
Atrocious customer service. The greeter turned away when my family and I walked in but he promptly greeted the customer right behind us.
We stood in the computer/laptop section. We knew exactly which models we wanted. Just needed an employee to help unlock the laptops to ring-up. No staff was in the area.
I went to a register to request assistance. There were two staff attending to a customer checking out. After 15 minutes, i left that register and gathered my family and exited this store.
Will never return to this Chandler Best Buy.
Response from Best Buy
January 08, 2025
Hi, Jerry,
Thanks for taking the time to leave a review here on Google. I can understand wanting support when shopping at your local Best Buy. We strive to ensure a welcoming environment for all our customers.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64658155” when reaching out on social media.
Regards,
^Ravi