Frequently Asked Questions About Best Buy Chandler
How do I check product availability at the Chandler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chandler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chandler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chandler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3549 reviews)
Timothy H
March 10, 2026
5 out of 5
Exceptional support for purchasing a laptop provided by Alex. Patient, friendly, and easy to work with. The team is in excellent.
jimmy b
March 09, 2026
3 out of 5
Its okay. Not much staff. I'd rather order online
Tim B
March 09, 2026
2 out of 5
The sales people are good. The call center sucks. Now they have the same crap far too many other companies have: IE, virtual whatever. When zi call a company I expect to talk to a real person not some bot. When I finally was able to talk to a real person I got a person from central Asia.
The person I talked to did not have a good command of the English language. Stores need to realize we are in the United States.
Response from Best Buy
March 09, 2026
Hello, Tim,
We can fully understand wanting to speak with someone at your local store before making the trip. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #127589 in your message. You can find us here:
Facebook (https://bby.me/ut82c3)
Twitter/X (https://bby.me/oaq3o4)
Instagram (https://bby.me/5p9pln).
Jim L
March 05, 2026
4 out of 5
Went in there looking for a specific item . Employee wasn't very helpful. After I said thank you and started to walk away ,the Employee said we can order it in for you . Maybe this is why so many people shop online.