Best Buy Chandler

Jared did an awesome job installing my Sony CarPlay display and backup camera. He was professional, efficient, and very patient. After the installation, he took the time to walk me through everything and test all the features with me to make sure everything was working properly. Really appreciate his help and great service. Highly recommend Jared!

Derek was so incredibly helpful! I walked in just wanting to check out the Remarkable tablets and he came over to ask if I had any questions and he was able to answer all of them! We got to talking and he gave me all his opinions and advice! I’m going to school for EMT and he mentioned he was a paramedic firefighter so we chatted about that a lot!! He helped me get the open box Remarkable bundle with the case and walk out of there with an amazing discount on top of that. Thank you so much Derek, you are a wonderful person!!

Has all the newest tech

On are about Tuesday August 11, 2026 we had the opportunity to experience the most respectful, professional, knowledgeable and thoughtful Geek Squad technician Steve Wilson. Steve showed up however, he did not install the equipment we purchased. The equipment was inadequate for what we were trying to accomplish. We know this because Steve walked us through our own area and evaluated the site for compatibility with the equipment we purchased. Once he showed us the shortcomings, he sat down with my wife and I and discussed how we could overcome the shortcomings. This meant additional equipment purchase, which by chance has been discounted since our original purchase. He actually worked the numbers with us, so we could see the savings. With the savings we purchased a protection plan. He submitted everything for equipment delivery. He left and followed up with us at the end of his workday to ensure us the new purchased equipment would be shipped on time for his next visit to install, as well as, the refund from the returned equipment was forthcoming. The new equipment arrived as promised and Steve called one day prior to installation to check on the arrival and confirm he’d be out as promised. The morning of the installation he arrived on time, did an equipment inspection, inventory and immediately preconfigured the equipment before installation. This kept the downtime to a minimum. Once installed he ran test and configured our personal phones for monitoring, and provided hands on training for 30 minutes before leaving. He called us back at the end of the day to make sure we were satisfied and the equipment was functioning as promised. He actually won these five stars before he even rung the bell on his first visit. He parked in the proper place, used the sidewalk instead of cutting across the yard to get to the door, wiped his feet before entering and requested we not put our pets away if they were not harmful. He even petted and rub them off and on during his visit. He’s the well rounded technician providing old fashioned customer service. His technical expertise speaks for itself. In my opinion he operates and serves Best Buy customers at a much higher level than his work peers and Best Buy expectations. Regards, Joseph Carroll