Best Buy Flagstaff

Fast and helpful

I do not recommend Best Buy for Appliances. I ordered a washer and dryer in January. Washer came without issue. The dryer was back ordered. I missed work multiple days for several deliveries that were cancelled at the last moment every time. There were multiple issues with the order that they assured me were correct (in person, and over the phone), but were not. Finally the dryer arrived, but without the correct crew to install (liquid propane conversion). I had to set up yet another appointment. It turns out the dryer's door did not even work. It would take another two weeks minimum to replace and there were no guarantees it would not be back ordered, again. Their online/over the phone customer service is terrible. I finally asked for a full refund and return because I am tired of the delays and mistakes. Even the pick up was cancelled due to "weather". I don't get a refund until they process the return and they appear unwilling to reschedule the pick up for the return. The only saving grace to this absolute nightmare and 4 month saga is the installer (Robert) and store manager (Ethan). They did everything they could to help, but it was not enough. I will happily delete this review if they make this right and apply the refund.

Helpful staff. Made my shopping experience fast and efficient

This place blows. Scheduled an appointment to get my iPhone fixed, show up for them to turn me away because their “system was down”. Made the appointment on my phone via apple care so I don’t even understand how this could have happened. Everyone was on their phones and I seemed to be an inconvenience for showing up. Will never come back to this store it’s a waste of time.