Best Buy Flagstaff

We had to wait a while to get someone to help us but otherwise a nice buying experience.

I am beyond frustrated with the service (or lack thereof) at Best Buy. I called repeatedly to make an appointment, only to have the phone ring endlessly with no response. Clearly, they don’t care to answer their customers’ calls. The only option is to make an appointment online, which seems like a pointless tactic to get people inside without actually addressing their needs. When I arrived for my appointment, I was told to wait while my issue was “looked into.” After a few seconds, the agent came back and told me they didn’t have the part I needed and suggested I drive all the way to Phoenix — a couple of hundred miles away — to get the repair done. Are you serious? To top it off, their website should notify customers if critical parts, like batteries, are in stock before booking an appointment, saving everyone time and frustration. And while in-store, I watched the staff, including a very unhelpful agent, walk around and do absolutely nothing. They didn’t bother asking if customers needed help, leaving us to fend for ourselves. This experience was a waste of time and energy, and their customer service was dismal. It’s clear they have no regard for customer satisfaction. I don’t know if it’s a generational issue, but these employees should be fired if this is the standard of service they offer. Completely unsatisfactory. I’ll never be returning.

We upgraded two I-phones and they were great to work with and helpful 👍

So, I've had two bad experiences with the Flagstaff Best Buy store now, and I'm done with them. The most recent one involved a Mac Studio Display that I bought on-line "out of box" that was supposed to be "Like new." When it arrived, there was a big nick out of the bottom corner. The display worked, but who knows what damage had happened inside (heat sinks sitting?) as a result. I brought it into the Flagstaff store. First, the customer service person couldn't figure out how to turn it on; (you plug it in and connect it to something); I had to show her. Second, she expressed skepticism about the need to return/exchange it; she got one of the "geek squad" people over, and he confirmed that yes, that damage was significant. In setting up the exchange she explained that I might have to pay more since it was "out of box" and that the damage was "normal." I pointed out that it had said "Like new" on the Best Buy website, and she insisted that having a large nick out of the corner WAS "like new." I finally insisted on a full refund (which I got) and ordered directly from Apple. I'm done with Best Buy.