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Frequently Asked Questions About Best Buy Gilbert
How do I check product availability at the Gilbert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilbert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilbert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilbert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3945 reviews)
Christian H
October 07, 2026
1 out of 5
AI chat bot for call in line has ruined my experience with best buy. I'd recommend rehiring the people you laid off to pay for this cheap chat bot.
Response from Best Buy
October 08, 2026
Hello,
Thanks for taking the time to leave a review here on Google. Reliable and accessible support is an important part of the customer experience, and feedback regarding the call-in process and automated support options is appreciated. Concerns such as these help provide valuable insight into how customers prefer to interact with and receive assistance from Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Kindly mention the phrase “Google Review, Convo 231935” when reaching out on social media.
Sou L
September 30, 2026
5 out of 5
Excellent customer service, they helped me pick the right laptop.
Sean M
September 30, 2026
5 out of 5
Justin at Best Buy was awesome! I came in looking for a gaming computer for my son, and he took the time to walk me through the different options and explain the differences without making me feel pressured into buying anything. He was knowledgeable, patient, and genuinely wanted to make sure we got the right computer for what my son needed. He made the whole process easy and helped me feel confident about my purchase. Definitely recommend asking for Justin if you need help with gaming computers or anything PC-related. Great customer service!
David K
September 30, 2026
5 out of 5
A young man named Cheyenne that works there was nothing but fantastic at helping me with very important issues that I couldn't believe he would be able to solve. But he solved them.
I recommend the San Tan Village Best Buy to everyone.