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Frequently Asked Questions About Best Buy Gilbert

How do I check product availability at the Gilbert Best Buy?
How do I check my order status?
My local Gilbert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gilbert stores’ holiday hours?

Recent Reviews

4.2
(3551 reviews)
Melissa B
January 17, 2025
1 out of 5
Worst customer service ever. I have been trying to speak to a manager for 5 days, cant reach one and one does not call me back. Geek Squad is the worst. Do not buy a computer from them. It will never get repaired and they junk it without asking you and then make you buy another warranty and new lap top.
Scott C
January 17, 2025
1 out of 5
Bought a phone holder, it didn’t work properly after like using it for a week. Brought it back under 30 days after buying it as it was a Xmas present. Was told they only offer returns for 2 weeks after purchase, even if the product is broken. Stay away from Best Buy. So many better places to shop. Poor customer service.
Response from Best Buy
January 17, 2025
Hi, Scott, Thank you for taking the time to share this review here, although we hate to hear you were unable to return an item that stopped working properly. We would be happy to ensure your feedback is formally documented on a Corporate level for internal review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64697070. We look forward to hearing from you! Regards, ^Katie
Rachelle S
January 15, 2025
5 out of 5
Good experience. Knowledgeable and friendly staff.
Josephine K
January 14, 2025
1 out of 5
The employee at the entrance was rude. Seemed like he would rather be somewhere else. I had pre paid for an i pad. I pulled out my receipt from my online order and he made a sarcastic comment about not selling paper there. Really this was not necessary. I know most people just use their cell phone and very few people still print out stuff but that is no reason to be rude to a customer. He directed us to the pick up area where we were greeted by another employee who scanned my receipt and tossed my purchase to me. He said here you go. No thank you.I WILL NEVER SHOP AT THIS STORE AGAIN.
Response from Best Buy
January 15, 2025
Hi, Josephine, Thank you for sharing your review with us. We want for you to feel respected and appreciated when choosing to visit with us and can see how the remark that was made, along with having your iPad tossed at you, would certainly not leave you feeling this way. Because we understand how important it is to address these concerns and work to improve, we would like to have a member of our team here at Corporate follow up with you. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64679442" in your message. Thanks! Regards, ^April

About Best Buy Gilbert

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