Special shout out to Salem who was extremely helpful, friendly and knowledgeable!
Manager would rather enforce an arbitrary rule than care for a long-time customer. Will no longer be shopping with Best Buy.
Response from Best Buy
July 24, 2026
Hello, thank you for taking the time to leave us a review. Can you please reach out to us on Facebook (https://bby.me/NdOU0x), Twitter/X (https://bby.me/gTBt6j), or Instagram (https://bby.me/2H4Xmo) with more information about your experience? Please begin your message with "This is regarding my Google Review #192808".
Buyer beware! Best Buy will only offer assistance with a faulty product if you purchase Geek Squad coverage (or so I was told by the manager, Nolan). I purchased a Lenovo laptop March 1st. After 3 visits to the Geek Squad in the first 4.5 months(the laptop stopped charging 1 month after purchase!) and a 2 week repair shop trip with no resolution, I have been told that Best Buy will not help in any way and that I will have to rely on the manufacturers discretion to get a repair or refund for the faulty laptop that I purchased at Best Buy. But if I had purchased the Geek Squad warranty, then they would consider “junking” the faulty laptop after sending it out 3 times. Who has time for that? The computer is 4 months old! What a SCAM! I will avoid Best Buy from now on because of the service I received with this purchase.
Morgan is an exceptional salesman. I truly appreciate his assistance in helping me choose my new RayBan Display glasses.