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Frequently Asked Questions About Best Buy Gilbert

How do I check product availability at the Gilbert Best Buy?
How do I check my order status?
My local Gilbert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gilbert stores’ holiday hours?

Recent Reviews

4.2
(3786 reviews)
Edward
January 19, 2026
2 out of 5
Looking gorgeous a 110vac to usb adapter. Prices started at $17.99 Down the road Walmart, $10.99 They have some great sales, but majority of common items are pricy.
Sandra &
January 19, 2026
1 out of 5
Go to another Bestbuy who have more competent reps. They do not take responsibility for their mistakes and just make up information so you will leave.
Response from Best Buy
January 19, 2026
Thank you for sharing your experience, Sandra. We try to pride ourselves in ensuring we provide great customer service. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. We'd like to get this reviewed for you further. Please send us more details through our social media channels on Instagram (https://bby.me/zph86c), X/Twitter (https://bby.me/42pwac) or Facebook (https://bby.me/zocmkd). Please send us a message with the full details of what took place. Also add Google Review 106647. We look forward to hearing from you.
Danny R
January 14, 2026
1 out of 5
I am extremely disappointed with my experience at the Best Buy – Gilbert (San Tan Village) location. A few months ago, I purchased a gaming PC for approximately $1,200 from this store. I was very hesitant at the time because I am primarily an Apple user and unfamiliar with gaming PCs. I clearly communicated that hesitation to the sales representative. I was explicitly told that I would have six months to return or exchange the computer if it didn’t meet my needs. Based on that assurance and the representative’s recommendation that it was a great product, I went ahead with the purchase. I returned to the store yesterday to exercise what I was told was that return/exchange window. Instead, I was told I was outside the return period and that no such policy ever existed. Multiple employees and managers accused me of lying, stating that “no Best Buy representative would ever say that.” I spent over two hours in the store trying to calmly resolve the situation. During that time, the staff and management were dismissive, unhelpful, and unwilling to take any accountability for the misinformation given at the time of sale. I was ultimately offered $100 for a computer that originally cost $1,200, which felt insulting given the circumstances. What made this experience especially upsetting wasn’t just the refusal to help — it was how I was treated. I was spoken to dismissively, made to feel dishonest, and essentially brushed off rather than treated like a valued customer trying to resolve an issue in good faith. I expected better professionalism, integrity, and customer service from Best Buy. This experience has significantly damaged my trust in this location, and I would strongly caution others to get everything in writing and not rely on verbal assurances from sales staff here.
Response from Best Buy
January 14, 2026
Hi Danny, Thanks for sharing this review. We’re concerned to hear about this experience, and that you felt misled about the return policy and dismissed when trying to get help. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. To do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/l9iarh), Twitter/X (https://bby.me/i2nar6), or Instagram (https://bby.me/yfsw05), and include the Google Review reference number #104591.
Rafael O
January 12, 2026
5 out of 5
Muy bonito , lindo lugar

About Best Buy Gilbert

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