Best Buy Gilbert

My husband & I walked into Best Buy just like most people do. We needed a new computer & that’s what Best Buy is known for. We spent about 30 minutes in the computer section & asked for help twice before another employee came over. We explained our computer had gone downhill after Windows 11 & since we aren’t very tech-savvy we hoped to talk with someone knowledgeable. He smiled, said, “I have just the guy,” & introduced us to Cole. Cole was working appliances that day but immediately started asking questions to understand what we needed. He explained everything from RAM, why it matters & how to upgrade it later to the differences between Intel Series 5, 7, 7 Ultra & 9 processors. Every question I threw at him was answered in simple language that actually made sense. I even asked if I could see a RAM stick in person. Instead of saying no, he found a demo unit & showed me exactly how it snaps into the motherboard. After about 45 minutes we told him we wanted to sleep on it because it was a lot to take in. There was zero pressure to buy. We even walked through TVs, dash cameras & appliances just to keep picking his brain. Before leaving we asked when he worked next because if we bought a computer, we wanted to buy it from him. We came back two days later & the first thing Cole said was, “Hey guys! I knew you’d be back.” He had already checked inventory that morning, noticed there was only one of the computer we wanted left & reserved it for us. We were honestly blown away. Later we learned Best Buy employees aren’t paid on commission. That made the experience even better. Cole spent well over an hour helping us across two visits because he genuinely cared, not because he benefited from it. His goal wasn’t selling us the most expensive computer. It was making sure we understood what we were buying. On our way out I wanted to tell a manager how great Cole had been, but she got pulled away before I could. So I’m writing this instead. Cole has management written all over him. If this is the level of service he’s providing while still in college, his future is incredibly bright. We hope Best Buy recognizes what they have because employees like Cole are exactly why customers come back. People often say customer service isn’t what it used to be. Thanks to Cole, we’d gladly be proven wrong.

Friendly knowledgeable staff. Good return policy.

I was impressed with the customer service. They had ample staffing and they were very helpful.

Excellent service.