Best Buy Arrowhead

We spent thousands of dollars for a new 100” TV and surround sound system including an amp, receiver, woofers and speakers sold by Josh at Best Buy Arrowhead only to have the highly recommended Denon receiver stop working in 4 days!! Install was on 10/6 and it fully stopped working by 10/10. It is now 10/28 and we have been waiting the entire day for what we were promised was an expedited replacement and install of the receiver. Best Buy had come out on 10/21 just to look at the bum product so they could say yep it’s a bad unit then 2 more days passed and we were told we would get an expedited appt for a replacement unit and install scheduled for today 10/28. Was texted yesterday by Best Buy saying they would be here between 7am to 11am today but that time came & went I waited ALL DAY and called several times for status to be told we were next in line. 4pm rolls around and someone from an outsourced company called to say they were on there way they had appts pushed back today but would be here by 6pm. It’s after 7pm and no show! After calling the company multiple times was told the installer’s car broke down and there was absolutely no professionalism when they were already more than 8 hours late for the appt window! We have a huge event in 2 days that we already rescheduled once since the system stopped working and need this system we spent thousands on to be working for this day! This entire experience is so unnaceptable who is Best Buy contracting out to do their in-home appointments?? If I could return all of it I would this has been the worst experience we have ever or could have imagined! Never will deal with them again!

We bought system from them it lasted 2 days we spent over 7 K . The geek squad comes week later . It’s determined they gave us defected system we get new one we cancelled party already then company called MANADA says was given order today and guy answers with some yo yo slang and brother this Im broke down on side of road excuse while music is playing in back ground. We have been dealing with Josh who seems knowledgable but we have been treated like crap through entire process we have lost time at work and now now two parties cancelled . I cant believe best buy does business like this we should be fully compensated on everything. I would never recommend them to my worse enemy . What joke organization wish I could go below zero STARS!!

If you want to know why Circuit City went out of business and Best Buy is next, visit this store. No wonder Amazon is gonna put you all out of business with low-level customer service. Item shows one hour pick up on the app. I approached the employee and she proceeded to tell me it’s in a tote and they’re not gonna go through that tote to find the product. Amazon, it is.

Can’t reach anyone in store on phone, have to speak to an agent in the gosh darn Philippines. Not helpful