Jonathan L
August 06, 2026
10/10 experince! Joseph helped me out in the counter and was incredibly helpful during the whole purchasing process. He was able to sort out promotions that were offered and was very polite from the start till end.
Bought and installed radio. Great install.thanks
It wasn't busy on a Monday so the store was pretty quiet. Joseph, in the TV area, was very helpful and super informative. We bought a 6k TLC TV from him after asking him a million questions about other brands such as Samsungs and Sonys. I've bought many TVs in the 50 years I've been a consumer but have never bought an LG. I dont know much about them. But Joseph was very knowledgeable about the mini LEDs, UHDs, 4k, 6k, & 7k options. He didnt try to upset us but he did offer up his opinion and personal experience about purchasing the warranty on the TV. We decided against it but appreciated his expertise
I highly recommend looking for Joseph if you plan on visiting this Best Buy to buy a TV. And tell him you heard about him from the mom/dad/daughter trio who bought the 6k LG 📺!!!
worst experience from a major corporation. brought my pc to geek squad, said they couldnt fix it. originally charged me for a membership for 199 plus tax. called for my refund as the diagnostic is 99 dollars. a rep from them told me i would receive a full refund in 7-10 working days. here it is 30 days later still nothing. i should have at least got back 100 plus tax due to a diagnosis charge of 99 plus tax...i spent 218 with tax and they say they are giving me back 25 dollars! i have spent about 3 hours on the phone with people you cannot understand their language, there is no corporate office to call...you get the same people. do not buy from them...they are a horrible company. bottom line is i spent 218 dollars for them to check out my computer and tell me they couldnt fix it. beware...do not bring your electronics to this company unless you want to be ripped off! do not buy from them either as they will not give you a refund if their life depended on it...stay away!..horrible corporation.
Response from Best Buy
July 25, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you didn't receive the refund amount you were expecting for your canceled membership. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/AgLcXA), Twitter/X (https://bby.me/HKTFqE), or Instagram (https://bby.me/TIr4hV) and mention your "Google review #192910," we'll be happy to look into this with you.