Best Buy Arrowhead

Their asistance was very helpful. The member i dealt with was knowledgable on the product i went there for and gave the right advice based on my requirements. My objective was achieved.

Two times within a month my preorders for steelbook editions of games are not available for me to pickup. They made sit two weeks before canceling my first preorder. My second preorder I purchased the same day the listing went up. I go to pick it up, only for them to tell me yet again that they don’t have my item. The item is sold out everywhere now and the second hand price is double. I wouldn’t trust this specific location with your pickups. I’m assuming the employee or employees are putting these items on the side to purchase for themselves due to them being sold out.

Very helpful but at a level comfortable for us

We spent thousands of dollars for a new 100” TV and surround sound system including an amp, receiver, woofers and speakers sold by Josh at Best Buy Arrowhead only to have the highly recommended Denon receiver stop working in 4 days!! Install was on 10/6 and it fully stopped working by 10/10. It is now 10/28 and we have been waiting the entire day for what we were promised was an expedited replacement and install of the receiver. Best Buy had come out on 10/21 just to look at the bum product so they could say yep it’s a bad unit then 2 more days passed and we were told we would get an expedited appt for a replacement unit and install scheduled for today 10/28. Was texted yesterday by Best Buy saying they would be here between 7am to 11am today but that time came & went I waited ALL DAY and called several times for status to be told we were next in line. 4pm rolls around and someone from an outsourced company called to say they were on there way they had appts pushed back today but would be here by 6pm. It’s after 7pm and no show! After calling the company multiple times was told the installer’s car broke down and there was absolutely no professionalism when they were already more than 8 hours late for the appt window! We have a huge event in 2 days that we already rescheduled once since the system stopped working and need this system we spent thousands on to be working for this day! This entire experience is so unnaceptable who is Best Buy contracting out to do their in-home appointments?? If I could return all of it I would this has been the worst experience we have ever or could have imagined! Never will deal with them again!