Best Buy Goodyear

I visited this Best Buy store with my daughter to purchase some Pokémon trading cards. I was able to buy one Pokemon product, but when it was her turn, the cashier informed us they were out of stock. Moments later, as we stepped away, we saw an employee emerge from the back room carrying the exact Pokémon cards we had been seeking. I politely asked the bestbuy employee, if my daughter could purchase it, but he refused, stating he intended to buy them for himself. He then proceeded to ring up the purchase at the register while we watched. As a result, my daughter left empty-handed, and I just gave her the pokemon I had just bought. This employee's selfish behavior—prioritizing his own purchase over a paying customer's—feels greedy and unprofessional, especially since these products are meant for shoppers, not staff. It's disappointing and undermines trust in Best Buy's customer service. I hope management addresses this to prevent similar incidents.

Pretty upset that when I went to best at 8pm on Friday they were closed. The hours in google AND THEIR WEBSITE says 9pm closing. UPDATE YOUR HOURS ONLINE BEST BUY! Super disappointed but it was your loss because I went else where and spent my $$.$ ✌️

I purchased a Nintendo DS game on Christmas Eve and the game was not in there. The staff would not help at all and said I had to call corporate. I even spoke with a manger named Adelina and aside from her being tacky and having no couth, her support was to be desired. She was very short with me and offered no compassion or empathy, stating, “no offense, but we can’t do anything because we don’t know what happened”… What? That is offensive. That is implying I am being dishonest. I am literally coming in the minute the store opens the day after Christmas to rectify and this is how I’m treated. Not to mention my poor kids who just wanted to play the game and have been patiently waiting. I guarantee they are aware of sticky fingered employees and she chooses not to acknowledge. This is not the first time it happened and I provided the packaging with the wrapper as well. While I can understand they have restrictions on their end, the situation was handled poorly and the “manager” did not represent Best Buy. It was pretty sad.

Only bad thing is having customer service in the same area as check out.