Best Buy Goodyear

Quick and helpfull staff

I went to this Best Buy to buy an Xbox ally but I was a little sort so a very helpful worker named Vivi helped me through setting up monthly payments it didn’t work out tho as I wasn’t auto approved so she offered to cover the remaining 10$ I’ve never seen such costumer service she needs a raise thanks vivi you’re employee of the year in my mind

Shelby in the Geek Squad department 4/9/26 at noon had the worst customer service I have ever experience. The worst attitufe, walked away without saying anything, had a nasty look on her face and no explanation of anything. I will never buy or do any business again at Best Buy. I can take my money elsewhere where people are appreciative of you and your business. Maybe she needs to get a different job she actually likes so she can treat customers differently.

The customer service is poor. We took our laptop to the GreekSquard to find out why it was running extremely slow. Once our laptop was dropped off, there were no updates and no communication. No one returned our calls or messages and never called to tell us that our laptop was ready for pickup. When we called a second time because no one returned our first call, we were told it was ready for pickup. There were unknown viruses on our laptop that we couldn't detect and they cleaned that up, and told us the hard drive was on its way out, but did not provide any suggestions or options. We figured out that on our own, replaced the old hard drive with a new one, and installed all the updates where our laptop is running like brand new. We understand that this service was moved from our regular location at Tolleson, which provided outstanding customer service and needs to be moved back as the central location. We do not recommend this service at this location.