A young lady named Sophia at Best Buy helped me today. I bought some earbuds by Sony that were the "link buds clip." She was so helpful and so knowledgeable. I really appreciated working with her!
Pedro and Chris were absolutely awesome highly recommend very knowledgeable and friendly!
I’ve shopped at Best Buy for quite a while, somewhere in the 10-13 year range. I’ve purchased consoles, computer parts, TVs etc multiple times. The store I usually go to on Williams Field outpaces this store on a management level, tenfold. I purchased a new Hisense 58” TV during their 60th anniversary sale, was helped by a knowledgeable and straight to the point employee in that department, easy in and out. The problem came after discovering the TV was damaged along the top out of the box, which was met by a manager that refused to believe it was anything but my fault the product was damaged. Other employees even suggested that it was entirely possible that it could’ve happened long before I ever purchased it. I ended up getting a replacement by the In Home Services department, who were far more logical in their assessment of what happened, while also acknowledging that I’ve spent quite a bit of time and money in their stores over the years, with extremely minimal returns I might add. A store manager choosing to stonewall a long-time customer over a $200 TV is certainly a choice, and a poor one at that. I appreciated the quick turnaround from
the other department on getting me a replacement, but at minimum I’ll never step foot in that specific store again, and I’m likely to take all of my electronics related business to Micro Center truthfully.
Response from Best Buy
August 20, 2026
Hello,
Thank you for sharing your review and for being a longtime Best Buy customer. We appreciate your continued business over the years and are glad to hear that the sales associate provided knowledgeable assistance during your purchase and that our In Home Services team was able to help resolve the issue with your replacement TV.
That said, it is concerning to hear that your initial experience regarding the damaged product left you feeling unheard and unsupported. Our goal is to provide a consistent and professional experience for every customer, and your feedback about how the situation was handled by store leadership is valuable. We also appreciate you recognizing the efforts of the employees who took the time to evaluate the situation and work toward a resolution.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/ntCuPP)
Twitter/X (https://bby.me/ZHfEqo)
Instagram (https://bby.me/b02VXo)
When reaching out, please reference your Google Review 206953.