Customer service? What customer service. Then when they come to your department, they have NO CLUE who's first! They don't even ask. It won't be you. Walked out!!!!
Response from Best Buy
September 25, 2026
Hello Toni,
We can see why you’d be upset. We understand your frustration with waiting for assistance, feeling that there was no clear process for helping customers in the department, and ultimately leaving the store without being helped. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #226485 privately.
• Facebook (https://bby.me/CG38h2)
• Twitter/X (https://bby.me/nycHEk)
• Instagram (https://bby.me/HFQotT)
Stephen G
September 16, 2026
After not shopping at a Best Buy in almost 20 years I recently gave them another shot because of a recent sale.
Unfortunately the product had an issue and I had after a day of trying to get help from the manufacturer, getting nowhere, and only frustrated I thought I should see if Best Buy can help me.
Everyone was great, but Debra the manager went above and beyond and gave me A++++ customer service.
Something that caused me so much frustration was fixed, when you have a person you can talk to, face to face, in 2 minutes!
Best Buy got me like they did 20 years ago, I’ll now be checking with them before looking elsewhere or on the Amz website!
Thank you Debra!
jayson b
September 15, 2026
LET PEOPLE SHOP STOP INTERPRETING PEOPLE EVERY 5 SECONDS DO NOT COME HERE
terrible workers. went in pick a online order couldn't find it. took them forever but the thing they don't hv much orders there. no wonder best buy is never busy