Best Buy Phoenix Outlet

I recently purchased a washer, dryer, and refrigerator from the Best Buy Outlet, and unfortunately, my experience has been deeply frustrating and disappointing. Washer & Dryer Set: I bought the washer and dryer set with high hopes, but from the start, the process was filled with issues. The delivery drivers initially refused to bring the units into my home, claiming they wouldn’t fit through a standard door, which was puzzling given that both the appliances and door were standard-sized. After I insisted, they finally brought them in but left them uninstalled due to a missing stacking kit. I had to contact Best Buy myself to locate the stacking kit, and after some back and forth, they arranged for delivery and installation the following Monday. When the installer returned, he discovered a significant issue: the washer door was damaged and couldn’t close properly. We immediately called customer service, only to be met with a dismissive response of “So?” The agent refused to authorize a replacement or any form of solution. After numerous calls and hours on the phone, I was finally able to reach someone at an alternate number who arranged a replacement. But now, I’m facing yet another week of waiting without a functioning washer and dryer in my new home. This process has been labor-intensive and disappointing, with countless hours on the phone and multiple hang-ups. Refrigerator: When I bought the refrigerator, it was advertised as “in excellent condition in the box.” However, when it arrived, it was suddenly marked as “out of the box” and had new damage on the front, including a large dent. The delivery drivers noticed the damage and kindly called customer service on my behalf. The agent offered me two choices: a brand-new refrigerator for $500 more or a $500 credit if I decided to keep the damaged one. Feeling unsure, I initially opted for the new fridge, but after considering the hassle I’d already been through with Best Buy, I decided to accept the $500 credit instead. Once again, the process of finalizing the credit was tedious, involving hours on the phone before I finally found someone to help me. Overall, my experience with Best Buy Outlet has been incredibly disappointing. Moving into a new home should have been an exciting time, but instead, Best Buy’s poor customer service, miscommunications, and lack of support have turned it into a prolonged, frustrating ordeal. I am extremely dissatisfied with how much effort it has taken to receive basic support and assistance, and I’m left with lingering frustration over what should have been a simple appliance purchase.

They have awesome deals on open box items, and products look to be in excellent condition. If you order something in the app, call ahead to see exactly what it is. I drove 30 (one way) miles to find out what I had ordered was missing components (3/4 speakers, but the app won't show that kind of item info). I had also purchased it with a rewards certificate. So, instead of letting me exchange it for something else, they just canceled the order... although I wouldn't be surprised if exchanging and crediting an item towards the purchase of another isn't done anymore. The BB app would get 1 star for this.

I visited this best buy to return a product that was missing a few cables. The customer service was on par, and the store seemed well kept. Overall, there were no noticeable problems, and I would visit again if needed.

Great deals and friendly staff