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Best Buy Camelback

1949 E Camelback Rd
Phoenix, AZ 85016
(602) 266-3400

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Frequently Asked Questions About Best Buy Camelback

How do I check product availability at the Camelback Best Buy?
How do I check my order status?
My local Camelback Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Camelback stores’ holiday hours?

Recent Reviews

4.2
(4437 reviews)
F
September 06, 2024
5 out of 5
So clean and spacious. Professional, and friendly workers .
ROBERT L
September 03, 2024
5 out of 5
Fast service and knowledgeable staff.
Nikki' R
September 01, 2024
2 out of 5
Ordering online was essentially easy. Then my status for pick up wouldn't update , so I drove there. Just for them to tell me the only iPhone XR in stock was unable to be located and they didn't have any others . Basically just shrugged his shoulders and they didn't seem bothered by missing merchandise at all !! .. he says he checked another store for pick up and told me nobody else had it but when i looked it said differently. I should have known this was going to be my experience walking in because when I addressed the door man about who to speak to for a pick up, he shrugged and said "try up front " within a company it's kind of important to know workflow, especially when the whole visit falls off at at the least leave space open for something even a little positive to be left behind.. NOW im waiting on a refund which says is just waiting on authorization before i can make another phone purchase, it wasn't just like 20$ it's was a couple hundred . Very disappointed with this trip, it gave Walmart vibes🙄
Response from Best Buy
September 02, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also expect my orders to be ready during the timeframe indicated when the purchase is made. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that we can properly document this for you? Please begin your message with "This is in regards to my Google Review 64148213". Full Name E-mail Address Phone Number Regards, ^Josh
melissa
August 30, 2024
1 out of 5
I ABSOLUTELY DO NOT RECOMMEND!!!!!! CAMELBACK GEEK SQUAD WILL NOT HELP YOU!!!!! I DO NOT HAVE A: FACEBOOK; TWITTER OR INSTAGRAM ACCOUNT TOVRESPONDVTO YOUR REQUEST FOR ME TO MAKE A CORPORATE COMPLAINT..... SO OF COURSE AS ALWAYS YOU WON'T HELP ME!!!!!!! ABSOLUTELY USELESS 1) The tech support guy refused to make an appointment for me at another Best Buy Geek Squad (He lied; saying he wasn't able to). ......I went home and called Geek Squad; they said he should have made that appointment for me. I wanted an appointment at another Geek Squad as (even though he owned one) he said he didn't know anything about Galaxy S23 Android phones..... When I'm done with my appointment at the other Geek Squad today, I'm telling them to cancel my Tech Support yearly subscription!!!!! ABSOLUTELY USELESS!!!!!!!!!!!!!!!!! 2) Several months back, I had tech support (at this Camelback) helping me with one device, and the next day, I had another appointment for another device..... .......I asked the guy at the Geek Squad counter what time my appointment was the next day, and you know that useless guy told me: "Just come when you think your appointment is!"....... you talk about being disrespected!!!!! He didn't even attempt to look up my time.
Response from Best Buy
August 30, 2024
Hi Melissa. Thanks for leaving your review here and bringing your concerns to our attention. We understand why you may be frustrated with not getting the appointment setup. You can call our customer service team for assistance at 888 237-8289. You are also able to create appointments online at BestBuy.com. If you believe your concerns have not been addressed. You can also send a letter to our corporate address. Best, ^Kadian

About Best Buy Camelback

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