Best Buy Camelback

Great food, good service.

Great customer service! I'm not sure the name of the lady at the entrance that greets people, but she is excellent. As soon as we walked in we were welcomed warmly and she immediately asked if we were in looking for anything inparticular so that she can direct us over. There was a lot of people in line for geek squad when I came in, but that's because they're very thorough with the work they do. Super great staff all around!

Their Geek Squad seems constantly stressed that someone will bring them a stolen computer to access the info on it. That in mind, the guy took forever with it after he found the hard drive was accessible, then there was nothing on it.. All their employees dissociate, cant recall what they said, and possibly get customers confused.. one lady complained she couldnt access her email and the employee said he used his Microsoft code for it.. they would pause like they forgot the next step. Better to call the computer brand directly ..

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.