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Frequently Asked Questions About Best Buy Camelback
How do I check product availability at the Camelback Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Camelback Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Camelback stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Camelback Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4954 reviews)
rad a
November 07, 2026
1 out of 5
no one to help. ill be buying online
Response from Best Buy
November 08, 2026
Hello,
Thank you for taking the time to leave a review. I can certainly understand your concerns after visiting the store and not receiving the assistance you were looking for. We want every customer to feel supported while shopping with us, whether they're making a purchase in store or online, so feedback like yours is important.
If you would like to share additional details about your experience, or need assistance, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #251562" when reaching out on social media.
The S
November 02, 2026
5 out of 5
The quality of advice here is excellent and service is speedy. I walked out with a power bank and 4K portable projector in minutes.
Arizona
October 31, 2026
4 out of 5
They sold me a phone and it bricked. Got a new one easy peasy.
RG
October 30, 2026
1 out of 5
I went to Best Buy for an $89 iPhone battery replacement. My phone is in perfect condition with no screen damage. However, I was told that if their technician accidentally damages my screen during the repair, I would be responsible for the $379 replacement cost of my screen. After researching the issue, I found that the repair provider should be responsible for damage caused during the repair. I would like clarification on why Best Buy believes I should be responsible for damage caused by their technician.
Response from Best Buy
October 30, 2026
Hi,
Thank you for reaching out and sharing your experience. We know concerning it is when you are given information that is incorrect. We would love to look into this with you. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/xsfY3U)
Twitter/X (https://bby.me/RFMNOv)
Instagram (https://bby.me/uDVlAm)
Please mention your Google review #245761, so we can review this further with you.