Frequently Asked Questions About Best Buy Camelback
How do I check product availability at the Camelback Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Camelback Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Camelback stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Camelback Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4758 reviews)
K H
December 21, 2025
4 out of 5
Mostly knowledgeable staff working, but waited for a long time because they were all very busy, both to get an item and then to check out. Staff was helpful.
mari
December 19, 2025
1 out of 5
Owen was completely terrible to me. I’m sure he’s the experience manager and his attitude was just awful. I’ve never experienced customer service that was so rude. I had a small issue with one of my purchases that was wrongly rung up and he completely brushed me off and said “it wasn’t his problem.” Everyone else was kind towards me except him. He practically forced his other employees to help me while i caught an attitude from him. Worst service ever.
Response from Best Buy
December 19, 2025
Hi,
It's unfortunate that that happened. We understand why you would be frustrated and disappointed with your experience. We would love to speak with your further regarding this experience. Please connect with an agent by private message on X, Facebook or Instagram. Use the Google review number 91339 as reference.
X: https://bby.me/3j6lfz
Facebook: https://bby.me/ke9vjm
Instagram: https://bby.me/kdy5we
Shelley O
December 18, 2025
5 out of 5
Came here to get our laptop upgraded. Fast service. Thank you for the help.
Shara N
December 16, 2025
5 out of 5
Quick service with geek squad! Staff were polite, funny and knowledgeable. I took my old laptop to be cleaned up.