Best Buy Camelback

Lack of knowledge in the cell phone section for what they could and could not do at Best Buy. Mass confusion really, with 3 different employees telling me 3 different things and then saying they really did not know and the "boss in that area is notoriously difficult to reach".

This place gets the job done.

Always a great experience at Best Buy. The staff is very helpful, kind and professional.

★☆☆☆☆ — Rude Staff, Failed Cancellation, and $872 Still Taken From My Account Let me be straightforward: this was a failure at every level. On March 14, 2026, my wife and I visited the Best Buy at 19th St & Camelback to pick up a television we had ordered online. Before we even reached the counter, we watched the associate berate the customer in front of us. We were then treated the same way — dismissive, condescending, and completely unprofessional. We asked to cancel the order. Instead of handling it, the associate threw a fit, refused to assist us, and called a manager. The manager arrived with the same dismissive energy, refused to give us any written confirmation of the cancellation, and effectively sent us away with nothing. Hours later, Best Buy emailed confirming the cancellation of Order #BBY01-807154627823. Fine. But as of March 18, 2026, the $872 charge is no longer pending — it has permanently posted to my bank account. I now have to dispute this charge with my bank. I did absolutely nothing wrong. Meanwhile, we ordered the same model 10 inches bigger at Costco for around the same price and with a free 5-year warranty. Best Buy wanted to charge more for a extended warranty and a side of disrespect. Best Buy, you have lost a loyal, long-time customer. The employees at this location have no business working in a customer-facing environment. Your brand used to mean something. Right now, it doesn't. Do better.