Best Buy Camelback

★☆☆☆☆ — Rude Staff, Failed Cancellation, and $872 Still Taken From My Account Let me be straightforward: this was a failure at every level. On March 14, 2026, my wife and I visited the Best Buy at 19th St & Camelback to pick up a television we had ordered online. Before we even reached the counter, we watched the associate berate the customer in front of us. We were then treated the same way — dismissive, condescending, and completely unprofessional. We asked to cancel the order. Instead of handling it, the associate threw a fit, refused to assist us, and called a manager. The manager arrived with the same dismissive energy, refused to give us any written confirmation of the cancellation, and effectively sent us away with nothing. Hours later, Best Buy emailed confirming the cancellation of Order #BBY01-807154627823. Fine. But as of March 18, 2026, the $872 charge is no longer pending — it has permanently posted to my bank account. I now have to dispute this charge with my bank. I did absolutely nothing wrong. Meanwhile, we ordered the same model 10 inches bigger at Costco for around the same price and with a free 5-year warranty. Best Buy wanted to charge more for a extended warranty and a side of disrespect. Best Buy, you have lost a loyal, long-time customer. The employees at this location have no business working in a customer-facing environment. Your brand used to mean something. Right now, it doesn't. Do better.

I went to buy a prepaid phone for my son. I was greeted immediately upon entering the store and out in less than 10 minutes. Will definitely do more shopping here.

Went to pick up an order and the girl who helped me, Jonathan, was very unpleasant. I had my email and ID ready for her to scan and check, not sure what I did to deserve this treatment. Asked for her name to make sure I knew who to pass feedback on to, and she asked fo my name? Then thanked me when I gave it to her? Really weird and unprofessional. No wonder BestBuy keeps losing marketshare.

Drive all the way there to get my phone fixed under warranty with Best Buy and the guy at the counter for the geek squad took my phone number. Grabs the phone walks to the back and says I have to go through the Beat Buy website for them to send me a new phone. Best buy website says take it in to the nearest location. This is my second bad experience in this store I will no longer use this location.