Best Buy Camelback

Quick service with geek squad! Staff were polite, funny and knowledgeable. I took my old laptop to be cleaned up.

During Black Friday, I purchased a TV. However, the courier showed that it had been delivered, but I didn't receive it! I waited for two days but still didn't receive it! I called the Best Buy customer service, and they told me they would help me check and asked me to wait for 24-48 hours! Then I waited for several days and called again, but they still told me to wait for 24-48 hours! But every time they kept repeating that they couldn't help me solve the problem! Then I found the manager! The manager said they would definitely help me review! But it still required 24-48 hours! Today, I called the Best Buy customer service again, but this time they actually told me that because the courier showed that it had been delivered, they couldn't help me with anything! Because it was shown as delivered! From December 3rd to today, they even shifted the responsibility to the customer! The customer service actually thought that I had received it, but I still wanted a refund! After all, it showed that I had signed for it! I wanted to know the tracking number, but there was none! No photos either! Who would believe that it was delivered? I also bought headphones that day, and the headphones had a tracking number! The TV not only didn't have one, but it also showed as delivered? I can't believe it. I've been buying things at Best Buy for so many years, and this is the first time I've encountered such a problem! Best Buy actually wants to keep shirking responsibility and not solve it! And they even shift the blame onto the customers! Is this the standard of customer service for big companies?? I will never buy anything from here again! Because even if you purchase products here, they won't show the delivery status! Then you have to keep calling, and the customer service will think it's your own problem! They won't help you solve any problems! They will only want to collect the money and return their goods!

Dec. 15, 2025, 6:00pm. I needed to purchase an OtterBox for an iPhone 13. I bought one at Best Buy several years ago, but it deteriorated. Went online to the Camelback Road store’s website, to see if the item was available. I used the search box on the website and it indicated that The OtterBox for an iPhone phone 13 was available in the store. I arrived at the store on Dec. 15, 2025 at 7:15pm. The young lady greeting customers told me where the product was located. I searched the area and while they there were several Otter Boxe products for iPhones, they did not have one that I could locate for an iPhone 13. Thinking they may have been in storage, I walked up to the mobile desk and waited for someone to assist me. It appeared no one was around and the young lady who was greeting. Customers made a couple of calls to see if someone would come up to help me, but was unsuccessful. I checked again and found an OtterBox for an iPhone 13 Pro. I took it to the checkout to see if it would fit regular iPhone 13 and the gentleman said it would not, and he directed me back up to the mobile station. I waited again and finally a gentleman came and tried to search for the item unsuccessfully. It was not in storage as well. A lot of wasted. You would think that Best Buy who handles all the newest gadgets in technology would have a way of tracking inventory and be able to provide up-to-date information when a customer goes online to search for an item. I wasn’t the only one looking for assistance. There were many customers walking around the store, but no one was available to help them.

Lester did amazing with my huge purchase! Very informative and helpful!