Went to pick up an order and the girl who helped me, Jonathan, was very unpleasant. I had my email and ID ready for her to scan and check, not sure what I did to deserve this treatment. Asked for her name to make sure I knew who to pass feedback on to, and she asked fo my name? Then thanked me when I gave it to her? Really weird and unprofessional. No wonder BestBuy keeps losing marketshare.
Drive all the way there to get my phone fixed under warranty with Best Buy and the guy at the counter for the geek squad took my phone number. Grabs the phone walks to the back and says I have to go through the Beat Buy website for them to send me a new phone. Best buy website says take it in to the nearest location. This is my second bad experience in this store I will no longer use this location.
Worst retail experience I've had in years. The employee at the counter was rude to the customer ahead of us and then turned that same condescending attitude toward my husband and me. When we decided to cancel our order as a result, she refused to process it until a manager was called over.
The manager was no help either — instead of canceling the order, he put it in "pending" status, which means I can't cancel it online and Best Buy is holding my money until March 19th with no written confirmation that anything will be resolved.
Response from Best Buy
March 14, 2026
Hi there, Michelle,
Thanks for taking the time to leave a review. This is certainly a concerning situation, and we would like to take a closer look.
To get started, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #129382” when reaching out on social media.
The staff associates are well informed and are very willing to help.