Frequently Asked Questions About Best Buy Camelback
How do I check product availability at the Camelback Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Camelback Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Camelback stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Camelback Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4833 reviews)
Alexander G
April 03, 2026
3 out of 5
I would have given Best Buy 5 stars but their customer service has dropped off. I experienced no willing to help. So much that I left. Maybe it was just that day.
Response from Best Buy
April 03, 2026
Thanks for sharing this review. We're concerned to hear you didn't receive the help that you needed in our store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/OSHw4H), Twitter/X (https://bby.me/uzQNSW), or Instagram (https://bby.me/MvYTTK). Please include the Google Review reference number #138194 when reaching out.
Jason W
April 03, 2026
1 out of 5
Came in to get a new phone battery, and I was told I’d be charged $300 if they broke my screen. How could they charge me for their mistake. I will obviously be taking my business somewhere else
Response from Best Buy
April 03, 2026
Hi Jason,
Thanks for sharing your experience with us. We can understand your concerns regarding being told this. If you'd like to discuss this further, send a private message on one of our social media platforms, Facebook (https://bby.me/28YsfK), Twitter/X (https://bby.me/bupj2C), or Instagram (https://bby.me/qkuee3) and mention your "Google review #138185," we'll be happy to document your feedback and provide any assistance needed.
Dennis D
April 01, 2026
5 out of 5
The staff are always nice and friendly here
Josh S
March 30, 2026
4 out of 5
I used to love this place. But I think stores just like this might be a dying breed. A lot of empty shelves. Someone did approached and asked if we needed help in the store which is also not as common these days so I appreciated that.