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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5223 reviews)
Desiree C
February 20, 2025
1 out of 5
I returned a cellphone case today that was purchased 2 days ago, the case didn't work well with my phone holder in my car. After returning the case in the original box and undamaged, Best Buy Corporate then placed an external hold on my $54.04 return credit. So in my account there's a credit and then immediately after there's a POS debit -$54.04. This is unreasonable to treat a long time customer this way. The Store employees were unhelpful.
Response from Best Buy
February 20, 2025
Hello, Desiree Cathie,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64835395. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64835395
Thanks,
^Ezra
ｉ ａ
February 19, 2025
1 out of 5
Horrible business. Employees are too busy on their phones to assist. Don’t buy from this company, they will rip you off. Geek squad is also useless.
Response from Best Buy
February 19, 2025
Greetings!
Thank you for taking the time to share what you've experienced when visiting your local Best Buy store. Hearing that the associates were not attentive is not what we want for our customers and we'd like to hear more. Please send a private message that includes your full name, phone number, email address, and the location this occurred to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64831765. We look forward to hearing from you.
Thanks,
^Tina
Mikayla W
February 15, 2025
1 out of 5
Closed permanently
Response from Best Buy
February 15, 2025
Hello, Mikayla,
Thank you for taking the time to leave a review here on Google.
If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google Review, Convo #64815840” when reaching out on social media.
Regards,
^Ravi
Candace J
February 12, 2025
5 out of 5
Pick up was easy and effortless