Best Buy Thunderbird Rd.

Purchased a $25 screen protector after being told there is a warranty on it if cracked or broken. It broke several months ago so I removed it with intentions to bring it in. Long story short I passed by a store and decided to come ask for the replacement. I’m being told it cannot be replaced as I cannot provide the original broken one. I was not told this information at the time of purchase. I would never have purchased such a pricey screen saver if the warranty couldn’t be honored. I’m highly upset and suggest the workers at this location be trained to offer full transparency.

I came into the Arrowhead store very upset after dealing with Sarah the supervisor and Beatrice at the Metro store location. I was shocked at the conduct of the store employees at the metro location considering the store was empty and all the employees were all horsing around. When I pointed out the unprofessional conduct to Sarah. I was told that no one wanted to hear my shit, asked to leave and escorted out by a very immature security officer who got in my face, touching me for no reason. Over all this situation created a lot of liability for Best Buy. Luckily I got hold of Junior the manager at the Arrowhead location and a true professional as well as Elizabeth who was very patient and went out of her way to help me. If not my concerns would have been dismissed because after complaining to corperate no one reached out. I also visited this store again and Beatrice was working from the Thunderbird store at Arrowhead and she gave the same horrible attitude and experience as my prior experience with her. She even made up my account info and told me that she was to lazy to ask me for my correct info. Over all everyone I dealt with except Elizabeth and Junior at both stores gave horrid customer service and a terrible experience.

Bought Camera Drone as a gift. Good collection.

The second time I visited this location, I had the same "cool" and not-so-friendly experience. Compared to other locations, these were the worst employees I've ever encountered. It seemed they didn't want to help, and when I asked about availability, they only typed on their website instead of checking the actual stock on their shelves. If they did that, I could just check their website myself. Why would I need to visit their location and ask an employee?