Best Buy Thunderbird Rd.

I initially assumed I may have visited on an off day, but after reading other reviews, it seems my experience wasn’t isolated. The interaction I had with the manager, who was also acting as the cashier, was very disappointing. I’ve never felt so disrespected over such a minor issue. I was told in-store that I couldn’t complete my return, so I called the Best Buy customer service line for clarification. They informed me there should be no issue processing the return. Based on that information, I went back to the store to respectfully clarify the situation. I made it clear that if the return still couldn’t be processed, I would understand. I simply wanted consistency after receiving two different answers. Unfortunately, the experience left a very negative impression. I won’t be returning to this location and hope management addresses the professionalism and communication concerns.

Had difficulty finding a clerk to assist me, they all seemed to look past me. Very helpful after I tackled one.

I normally dont go to Best Buy, but I came in today with a friend and Taylor in cell service worked with us, and he deserves a shout out. He was amazing to work with!

Honestly so horrible. I was waiting on the phone for almost an hour. My package was supposed to come it got canceled. So I call and the guys guaranteed me it would come the next day and it did not so three days later. I’m now calling again because it was canceled and they’re saying I cannot come in and grab my package until the other one is brought back to them even though I already paid almost $500 and I needed the package today so I genuinely just think it’s ridiculous. Never ordering from this location again.