Best Buy Thunderbird Rd.

If I could leave a negative 1 star on this place I would. I have never ever ever wrote anything negative about any place I’ve been too even if it was awful but this location and one particular employees attitude was THAT bad to where I am sitting in my car right now outside this location writing this. I asked a very simple question because the employees are suppose to have more knowledge on tech stuff right? This employee talked to me in such a degrading way that it made me feel so stupid for even asking for help. They did not even bother to offer me the assistance I needed and instead sent me to the back where my device was located. I stood there looking stupid as he instead walked another customer over to help him out. Trust me we have all worked lousy jobs but at the end of the day aren’t employees there to HELP? I’m sorry to everyone else at this location but this one employee left me not wanting to come to this location ever again. I won’t post the persons name but if management wants to know who it is I would be more than happy to let them know.

Seth was very helpful keeping the store open so I could pick up something I really needed. Thank you to the Thunderbird Best Buy crew!!

Worst experience I’ve ever had at a Best Buy. Had to wait in line 20 minutes at the place they always have done our screen protector replacements in the past, only to be told that we had to go do it through geek squad, which was a line over a half hour long. We also saw them installing other screen protectors on phones in the first line that the girl said didn’t do screen protector replacements. In this hour long process to just purchase a single screen protector and get it installed, I had to go to the bathroom, so I ran over to the bathroom to find it locked with a passcode, so I had to go stand in another line to ask for the passcode to not soil myself in a Best Buy. All the while, I have my elderly father in a walker with me, and they did absolutely nothing to expedite the process when they could see that he was visibly struggling and just needed to be done. Every step of the way, there was a complete lack of help and a complete lack of empathy for an old man who just needed his phone screen protector replaced. In the past this has been a five minute process. Pay for the service, pay for the screen protector, get it installed. This Best Buy does not care about their customers in the slightest.

Great customer service