Best Buy Thunderbird Rd.

Plain and simple… worst experience ever at this Best Buy.. we will never shop here again..

I just moved in the area and I was walking to Lowe's and was meeting my cousin to go buy a TV I was not welcomed by the security in the front but he welcomed other people .I went straight to the TV looked at the TVs no one offered me any help at all I was purchasing a TV for my granddaughters to watch because we just got a brand new home down the street.I grabbed an antenna put it on the cart with the TV went up to the register there was a young female in the front and a woman cut me in front of the line I didn't say anything I was just like that's fine still no welcome or anything from anybody a young man came up he said I will take who's next he had scanned the TV and then I said oh you forgot this and it was the antenna I made sure he scanned it he scanned it and then the security guard came up and said what about that geek bar in your purse and I didn't know what he was talking about and I said excuse me? In your purse and I showed him I said that's my tooth medicine because I have a toothache and I carry tooth medicine in my purse I had just purchased it earlier. He said oh never mind and walked away he embarrassed me in front of all of these people he did not apologize I was so upset because of him and the sales associate , I couldn't find my card because I was so upset. They had smirks on their faces I said you know what I'm not going to purchase this I said I need to speak to your manager. The young man said well he's busy with other people not seeing that this was important that this man had just embarrassed me and head upset me so bad that I didn't want to purchase anything at that point he didn't care. I spoke with the manager he said well that's his job that's what he does and I said I understand I said my bag looks full but I'm a grandmother and I carry my bag and have a bunch of stuff in it I was walking from the store and decided to buy a TV to surprise my grandchildren. I guess he didn't understand that that gentleman should have at least apologized to me instead of just walking away and just said oh never mind I really hate the way that people are treated in this area being new to this area experiencing prejudiced like everywhere you go if you are not I guess looking your best because I looked rough because I'm moving but still I was owed a apology at least and he should have not thought it was so funny the manager said well this is his job his job is a hard one yes I understand that being a security guard that's been there for 10 years is a hard one but that doesn't mean you assume that everybody that is in there is stealing especially when I even made sure that they rang up the antenna cuz they forgot to and they were just absolutely rude I will be contacting Best buy customer service. Sad part is is that they didn't even mind that they were losing business and I could say some things and say it's because I'm Hispanic or because I'm Brown but at the end of the day an jerk is a jerk. I worked in customer service for years loss prevention and I have never ever not said I am sorry and apologize and try to make things right if I was wrong it's just really sad that people have no kind of respect for people that work hard people that are busy that have hard lives and trying to get their homes together like I am and wanted to surprise my grandkids with the TV and ended up empty-handed because somebody assumed that my tooth medicine was whatever geek bar is or I don't know embarrassing me in front of all of those people I hope it made you feel like top notch FBI agent at Best buy I guess.

I called to see if they had something in stock, the computer ran me around in circles and then said goodbye and hung up. They won't be making any money off me.

Was helped by a great gentleman, Dave I believe was his name. Great experience