Best Buy Thunderbird Rd.

I went in yesterday to buy a laptop and Sara the manager helped us. I thought she was doing a great job at first but she flat out lied to me multiple times, and took advantage of me to make a sell-. She told me the laptop I liked, she had one that was considered open box that a customer just didn’t like it and returned it. She told me that it was in excellent condition and that it was just returned in 05/31/26. When I got home I looked at the box and the condition said fair and the return date was in April. She then convinced us to get the portable monitor to go with the laptop because I’m handicap I use a wheelchair, she said it would be convenient for me. She said it was brand new and when we get home I opened the box and the screen has a huge scratch across the front of it.Also while we were checking out her phone rings and she takes the call and she stood there talking to her boyfriend about what their going to do for dinner, 5 minutes later she finishes checking us out. It is disgusting to me that sara literally took advantage of me being in a wheelchair and letting me spend $784 for a poor quality laptop and monitor all so she could get her commission.

Tue best place 👍

Purchased a $25 screen protector after being told there is a warranty on it if cracked or broken. It broke several months ago so I removed it with intentions to bring it in. Long story short I passed by a store and decided to come ask for the replacement. I’m being told it cannot be replaced as I cannot provide the original broken one. I was not told this information at the time of purchase. I would never have purchased such a pricey screen saver if the warranty couldn’t be honored. I’m highly upset and suggest the workers at this location be trained to offer full transparency.

I came into the Arrowhead store very upset after dealing with Sarah the supervisor and Beatrice at the Metro store location. I was shocked at the conduct of the store employees at the metro location considering the store was empty and all the employees were all horsing around. When I pointed out the unprofessional conduct to Sarah. I was told that no one wanted to hear my shit, asked to leave and escorted out by a very immature security officer who got in my face, touching me for no reason. Over all this situation created a lot of liability for Best Buy. Luckily I got hold of Junior the manager at the Arrowhead location and a true professional as well as Elizabeth who was very patient and went out of her way to help me. If not my concerns would have been dismissed because after complaining to corperate no one reached out. I also visited this store again and Beatrice was working from the Thunderbird store at Arrowhead and she gave the same horrible attitude and experience as my prior experience with her. She even made up my account info and told me that she was to lazy to ask me for my correct info. Over all everyone I dealt with except Elizabeth and Junior at both stores gave horrid customer service and a terrible experience.