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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5251 reviews)
Bobby J
April 11, 2025
1 out of 5
What an absolute joke of a store and situation. I bought a new MacBook Air for my daughter. Six months into owning it. The computer wouldn’t turn on. I bought the extra protection through Best Buy, so I brought it back to them thinking they would help solve the problem. They sent the computer out to be serviced and a week later it was ready to be picked up. They said it would be $35 instead of $85 because I bought the extra protection. I was pleased. Before leaving I told my daughter to turn it on. It didn’t turn on. I asked the Geek Squad person if it was a power issue and if so, could he grab a power cord. His exact words were “no, they didn’t fix it.” Ummm, what did I just pay for? “They felt like the parts would be more than the computer, so they didn’t do anything.” And you didn’t think to tell me this before handing me a dead computer and having me pay for absolutely nothing?? So what should I do now, I asked. He shrugged his shoulders. Said “we don’t really service Macs.” What?? That might have been a good thing to share with me before I bought the computer and the extra protection… May I please speak to a manager???
Manager was zero help. Shrugged shoulders and when I told her what just happened at the Geek Squad, she said “yeah .” What??? It was surreal to have this level of incompetence. Never would I step foot into a Best Buy again. Please don’t anybody buy a Mac from them.
Response from Best Buy
April 12, 2025
Hello, Bobby,
Thanks for taking time out of your day to provide your feedback. Having your computer returned unrepaired would be frustrating, so I can understand your disappointment. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at:
Facebook: http://facebook.com/BestBuy
Intagram: http://instagram.com/bestbuy
X: http://twitter.com/BestBuySupport
Please provide your full name, phone number, email, and your review number 65034103. We look forward to working with you.
Kind regards,
^Aaron
RITA A
April 05, 2025
5 out of 5
The guys at Geek Squad are amazing and very helpful.
Jerry R
March 29, 2025
5 out of 5
The service was outstanding. I bought a new cell phone and Kalisha helped me with everything. She was friendly, helpful and went over and above. Three days later I went back to buy another phone and again she was amazing.
Tawnya L
March 28, 2025
5 out of 5
The geek square saved me from hours of headache. I was going to have to change my email and all my accounts, but because of him, I now don't have to.