Best Buy Thunderbird Rd.

I write this review and expressed my opinion only to know that nobody’s ever going to do anything about this at Best Buy but I still must stand on my soapbox and explaining to the world how bad the customer service at the location of 35th and Thunderbird actually I went to this location today to pick up my daughter‘s tablet, as well as a screen protector replacement and a new iPad. When I arrived to the store, there were security as normal at the front door and a handful of associates. I then proceeded to the phone section to talk to the Verizon people about upgrading my wife’s iPad and there were a couple people there but everybody that was there was being attended to, so I didn’t think the line would be that long. I waited for about 10 to 15 minutes and everybody was still being attended to there and there was nobody available so I went over to the geek go ahead and get my screen cover replaced, but there was a line there so I went back to the phone place looking for my wife when I got back there. I was informed that they have sent my wife back to the Apple section and I was wondering why because now everybody was available and yeah so as I walked back to my wife, she’s at the Apple section. There is one associate at a registered checking somebody out and three or four associates are standing at the end of the aisle directly across from the Apple section one being the manager wearing his black shirt. I then stand there with my wife for about 10 minutes waiting for somebody to come and see us and see if they can’t help us out and nobody does the associate that is ringing somebody out finishes up with the client walks them over to the manager who is still standing at the end of the aisle with the other two associates and says something turns them over grabbed his buddy and then goes over to the car audio section and starts playing music on stereos at this point there are no associates in the Apple section about five minutes go by I watched 3 to 4 more associates walked by us and literally stare at us with one being the manager in a black shirt. I look at my wife and I said I forget this. Let’s not buy an iPad at the store. Let’s just go and get the Tablet. We already paid for it and go home. We get to the front register to pick up the tablet we tell them hey we’re here to pick up a tablet. They say anything else I said yes I need to get my screen plate cover replaced and they said how’s everything else? I explain to them. We’ve been in the store now for 35 minutes and you were the first person we have talked to we had the intent of coming in here to buy an iPad and some other things but you’re all customer service or the Ignoring of us is just absolutely unacceptable so we’re just going to go on at this point the guy apologize, which was OK wet and got the tablet in at that point we were like OK let’s leave then as we were getting ready to leave the Manager. I guess it hurt to say the statement that I said to the associate comes over and goes hey can I go ahead and put that screen on for you and I looked at him I said so you all are now trying to help us and he ask what happened I explained to him and he goes well that didn’t happen. I said you, Blake looked at me in the back and walked away And didn’t care even associate. I acknowledge us back then and he then Mom would something else under his breath and started walking away and that’s how you treat your customers. You can’t even have a conversation you just mumble under your breath and walk away. I have never seen more unprofessional people in my life in one arena that just can’t accept that they were too busy upfront just having fun joking around having cooler talk at the security desk and helping their clients. It is absolutely ridiculous.

Came in for an Apple Watch 10, online said you had 3 in stock in the color and size I wanted. Arrive at store and was greeted. After browsing around the store and making my way to the Apple section I had to wait another 20 minutes for someone to begrudgingly assist me. I told her I wanted the 10 but saw the 9 on clearance and asked if that was in stock, it was not, I was not offered to purchase the floor model (have purchased many floor models on clearance from yall in the past). As she started to walk away I told her I still wanted the 10. So she takes out her phone and looks it up and tells me there are none in stock. I pulled up my Best Buy app and showed her there are, I got a shrug and a sorry as she walked away. Wanted an $800 litter robot and a $300 gaming headset too. Your loss guys.

This Best Buy is pretty run down and seems dirty. Big open wasted spaces. Nobody offered to help me or asked if I needed help.

The audio installation was fantastic! The gentleman that helped us was great! We don't live in town and had to drive 2 1/2 hours to get there. He advised us upon arrival that the techs had called in that day and that he tried to call us an hour before our appointment time to reschedule. He did try to contact us 40 minutes prior, but we missed the call. He took us in anyway as we had 2 vehicles scheduled and he did an amazing job!!