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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5454 reviews)
Chae M
February 01, 2026
1 out of 5
On 01-31-2026, someone using my Verizon account was able to purchase 2 IPhone 17s, 2 Fitbits and 4 separate lines without prior authorization. And they had the items shipped to my address in another state. Super lax security on their end. Don't shop here!
Response from Best Buy
February 01, 2026
Hi there,
Thanks for sharing your experience with us. We're certainly concerned to hear that this happend using your Verizon account, and we'd like to discuss this further with you to assist. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/me5jar), Twitter/X (https://bby.me/ts5rep), or Instagram (https://bby.me/gtn38d) and mention your "Google review #111730," we'll be happy to look into this with you.
Petre S
January 30, 2026
5 out of 5
Este ok.
Greg K
January 29, 2026
1 out of 5
Beware
Best Buy shipped me something damaged and will do nothing about it. If their chatbot can’t help you, then you are SOL I guess.
It's fine they don't want my business, I'll live. I would be careful if I were you. Mine was fairly inexpensive and I can afford it, but if it wasn't and I couldn't, it would be a much harder cookie to swallow.
Choose wisely...
Adaptive T
January 29, 2026
2 out of 5
I found a really good deal on a TV online, a Sony Bravia 8 Mark 2, it said you guys had one in stock, so I drove 45 minutes to go and grab it, but turns out it was an inventory error. No one was working at TV’s and I literally had to circle the store twice just to find someone to help. I finally did and I do want to shout out hunter, he was super cool, and helped a lot, but I do think this needs to be managed better in terms of timely assistance and also inventory management so you don’t have this issue pop up again. I just wish I knew it was a inventory error before driving out there, and I wish you guys caught it sooner as hunter told me you guys hadn’t cleared it since November, so it showed one in stock for over 3 months when you guys didn’t have one. I still love beat buy and whole heartedly want you guys to succeed, but I do think these issues are ones that need to focused on to enhance the customer experience, and make it a good experience and not a bad one.