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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5148 reviews)
Allison S
November 12, 2024
5 out of 5
Great location
Diana A
November 10, 2024
1 out of 5
My partner and I just went to the store to buy a very expensive item, I needed to use the restroom and a manager by the name of robert who has a very angry looking, unfriendly, unhappy, aggressive face, kept starring at me, making me feel so uncomfortable, he made me feel like he was guarding me, and no person should be treated like this! On my way out robert the manager was again there by the entrance, starring at me again but this time I keep eye contact, at no time he stopped looking at me so I asked him, Sr. Why are you starring at me like that? He says, because I can, I just wanted to say “have a nice day”, well I said you already did and you still starring at me and making me feel so uncomfortable, so stop, he says no I won’t I can continue looking at you!, and I said wow, so I ask an associate for a 1800 number, so I can call to submit a complaint, this person robert kept on answering my question directed to the associate, so I asked robert, to stop talking to me as I’m not directing any of my questions to him, he said, no because I can just answer your questions, the associate gave a 1800 number and said “I’m so sorry”, robert at no time stop talking, starring, or trying to instigate, … Someone from corporate do something about this, this needs to be penalized, robert was probably thinking that I was a homeless, or a thieve, this is very humiliated and I wanted to advice to all the people who go to that store to be aware of this person robert, he has the title of a “manager” but in no way he is one! No personality, looks angry, upset, ready to fight, wow!
I won’t be back to this store never! And I will contact 1800 number because this is in any way, shape or form acceptable!
A - 0 score for this unpleasant experience!
Response from Best Buy
November 10, 2024
Hello, Diana,
Thank you for sharing your feedback regarding your experience during your visit. What you've mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64408118. We look forward to hearing from you.
Sincerely,
^Deysha
Allen B
November 07, 2024
5 out of 5
had excellent customer service
Jaya C
November 03, 2024
5 out of 5
Nice deals , helpful staff