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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5468 reviews)
Carissa L
February 14, 2026
1 out of 5
Honestly so horrible. I was waiting on the phone for almost an hour. My package was supposed to come it got canceled. So I call and the guys guaranteed me it would come the next day and it did not so three days later. I’m now calling again because it was canceled and they’re saying I cannot come in and grab my package until the other one is brought back to them even though I already paid almost $500 and I needed the package today so I genuinely just think it’s ridiculous. Never ordering from this location again.
Response from Best Buy
February 14, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your frustration with your package not being delivered. We completely get that it's disappointing, especially considering that you needed it for today. We're happy to take a look into this matter for you.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 117280 in your message to us.
X: https://bby.me/vwlke4
Facebook: https://bby.me/uybykb
Instagram: https://bby.me/80eoft
Kim M
February 12, 2026
5 out of 5
I like ordering things online from Best Buy their pickup times are extremely fast and I never have to go in the store where I'll buy more thank you Best Buy
Tisha G
February 11, 2026
3 out of 5
Never been to this one.
TheLeden 5
February 09, 2026
5 out of 5
Muy amable la persona ala atención al cliente