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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5419 reviews)
Gladys R
December 22, 2025
5 out of 5
This is the first time going to this Best Buy and we spent awhile waiting around the printer section for someone to acknowledge us and then looking around the store for help. Even though it is Christmas season, the store was emptier than we expected.
Anyways, the reason I gave 5 stars was because Cole saved the day by helping us at the register to order the printer we wanted - very patient and double checked that all of our info was correct. If it wasn't for Cole, I would've given this location 1 star and left to another location.
If you need help just look for Cole.
Vanson D
December 21, 2025
1 out of 5
Friendly helpful staff.
Edit....
Purchased an open box item and was told everything was in there, should've checked before I left considering I drove 2 hours to get there. Many parts missing which made the item unusable, Super bummed.
aaron h
December 21, 2025
1 out of 5
I was trying to buy an open box item and it wasn't ringing up in the register. The price was listed for $60. Stacy and Brandon had me waiting over 15 min and ended up trying to sell it to me for $100. Poor customer service and false advertising.
Response from Best Buy
December 21, 2025
We understand the frustration when an item does not seem to ring up at the correct price. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/xth7ta), Twitter/X (https://bby.me/5ia34y), or Instagram (https://bby.me/wx22qv), and mention your Google review, 92518.
courtney s
December 20, 2025
5 out of 5
Best buy always has the best cases