Best Buy Thunderbird Rd.

Разнообразие электротоваров и аксессуаров.

I frequently come to this Best Buy because I appreciate how organized the lines are for Pokémon drops. This morning, tickets were handed out to people in line. Unfortunately, I was taking a nap in my car when they were distributed, so I missed getting one despite being in line since 2 AM. I understand that was my mistake, and I was prepared to accept that I may have missed out on that. The manager who was handing out the tickets was Tyrone. Another manager with blonde/red hair came out, and I asked about the tickets. He told me there were no tickets and that we simply needed to remain in line, so I returned to my spot based on that information. When we reached the entrance, Tyrone came out and told us that anyone without a ticket would be sent to the back of the line. We were confused because we had just been told by another manager that we did not need one. I spoke with Tyrone inside, and he explained that the ticket was specifically for the ETB and that we would not be able to purchase that item without one. I understood and was not argumentative about missing out on the ETB. However, Tyrone then allowed us to return to our original spot in line and actively watched us do so. When we reached the counter, we were told that we could not purchase any products without a ticket. This was confusing because that was not what we had been told moments earlier, and Tyrone had not communicated that we would be unable to purchase anything. I explained this to the cashier and asked Tyrone to clarify. Instead of coming over to speak with me, he loudly yelled, “I told you to get to the back of the line.” This was extremely embarrassing and, from my perspective, did not reflect what had been communicated during our conversation moments earlier. I’m disappointed after waiting outside in the heat for several hours, but I had already made peace with potentially missing the ETB. My biggest issue was the conflicting information from management and the way I was spoken to publicly when I tried to clarify the situation. Tyrone also mentioned that tickets were being given to people who were not physically present because people around them spoke up for them. I understand trying to accommodate customers, but it was difficult to understand how people who were not present could receive tickets while we were skipped and had chairs in line the same as them. I appreciate this location making an effort to organize Pokémon drops with a ticket system. However, the process needs to be clearly communicated and applied consistently, and management should be on the same page before customers are brought inside. More importantly, customers should be treated respectfully when asking for clarification.

Got me in laptop to selection was good prices were high service was good location shaking

If there is a zero somewhere, I would’ve give it Very shitty customer care 40 days ago, I purchased a router It went bad They won’t even exchange it for me. I have to go back to the manufacturer. I run a business. I bought it from the same store same location with the receipt. They won’t help out only by selling me another one. Suppose I need to buy a Warranty from them for them to honor it so ridiculous ripped me off $200. Witches, I don’t care. I left the equipment where it belongs in front of them in the trash. Avoid specially, this Best Buy and a few purchase electronic make sure They cover the warranty, not only manufacture No one have a patient to wait a week or two while his computer down