Don’t waste your time buy online
Response from Best Buy
February 18, 2026
Hello,
Thank you for the review. We regret to learn you had a bad experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 118812
Michael J
February 17, 2026
I initially assumed I may have visited on an off day, but after reading other reviews, it seems my experience wasn’t isolated. The interaction I had with the manager, who was also acting as the cashier, was very disappointing. I’ve never felt so disrespected over such a minor issue.
I was told in-store that I couldn’t complete my return, so I called the Best Buy customer service line for clarification. They informed me there should be no issue processing the return. Based on that information, I went back to the store to respectfully clarify the situation. I made it clear that if the return still couldn’t be processed, I would understand. I simply wanted consistency after receiving two different answers.
Unfortunately, the experience left a very negative impression. I won’t be returning to this location and hope management addresses the professionalism and communication concerns.
Response from Best Buy
February 17, 2026
Hello Michael,
Thank you for your review. Receiving conflicting information regarding a return can be frustrating. This is never the kind of experience we want our customers to have. We'd be happy to assist with any further questions or concerns, and would also like to document this experience. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/tlc09t)
- Twitter/X (https://bby.me/5uiafv)
- Instagram (https://bby.me/f1uigk)
When reaching out, please reference your Google Review 118449.
Had difficulty finding a clerk to assist me, they all seemed to look past me. Very helpful after I tackled one.
I normally dont go to Best Buy, but I came in today with a friend and Taylor in cell service worked with us, and he deserves a shout out. He was amazing to work with!