Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5369 reviews)
Benson M
October 18, 2025
5 out of 5
Good prices helpful staff every time I go there.
Miriam B
October 17, 2025
1 out of 5
Tried calling the store and i was sent to customer service and told none of the stores have a direct lines. Very frustrating. Not a review about the store itself but bestbuy overall
Response from Best Buy
October 18, 2025
Hello, thank you for sharing your thoughts with us here. Being able to get the information you need when you need it is definitely important. Can you please reach out to us on Facebook (https://bby.me/774d6a), Twitter/X (https://bby.me/zxlb13), or Instagram (https://bby.me/gmtwm8) with more information about your experience? Please begin your message with "This is regarding my Google Review #57305".
Frank L
October 16, 2025
1 out of 5
rude cashier. never spoke a word while i was checking out. she seem so unhappy at work.
Response from Best Buy
October 17, 2025
Hello Frank,
Thanks for reaching out and providing your feedback. We never want to hear that you felt you were treated rudely, so we can understand why you would leave the review you did. We would love to learn more about this interaction at the Phoenix location. Please contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #56854 in a private message.
Facebook (https://bby.me/fj0ve2)
Twitter/X (https://bby.me/pd8hzx)
Instagram (https://bby.me/9eg1ln)
Thanks,
Larry R
October 16, 2025
1 out of 5
The manager wouldn't help me load 2 85 inch tvs. I will never go back to the store again.