Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5575 reviews)
Michelle
July 25, 2026
5 out of 5
Had a great experience here. Great customer service, and pricing.
isaac a
July 23, 2026
1 out of 5
I got a phone but Honestly Phoenix was trashy and the manager at the phone sales was extremely pushy and unprofessional.
Response from Best Buy
July 23, 2026
Hi,
Copilot said:
We understand how upsetting it can be to have a poor customer service experience, especially when it involves an interaction with a manager. We'd appreciate the opportunity to learn more about what happened and discuss your experience further.
Please contact us through a private social media message and mention Review #192349.
Facebook (https://bby.me/cOJV3F)
Twitter/X (https://bby.me/Fwzo3c)
Instagram (https://bby.me/OsOmIR)
Stefan S
July 22, 2026
1 out of 5
This store is big joke :) looks like will fall over your head.
Response from Best Buy
July 22, 2026
Hello, Stefan,
We appreciate you taking the time to share your feedback. We are concerned that you feel the store is not maintained properly. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/NzwZ9o), Twitter/X (https://bby.me/l6st7I), or Instagram (https://bby.me/nYrsrS). Please reference Google Review, #191757.
Alyson J
July 21, 2026
2 out of 5
My beef with best buy is they have a very limited amount and variety of phone cases. If you have an apple device then your straight but HEAVEN FORBID u have a galaxy s26 ultra bc the best ur gonna get is a clear flimsy case... and ur gonna pay $50-$60 for that! YEAH RIGHT! They also aren't helpful at all. I was looking for something and asked my bf out loud in hopes of the worker standing right next to us to point us in the right direction...NOPE. I know he heard me too bc he looked right at us! UGH! SO ANNOYING.
Response from Best Buy
July 21, 2026
Hi, Alyson,
Thank you for taking the time to leave this review for us. This is far from the experience we want you to have when looking for assistance finding a phone case.
If you would like us to take a closer look, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/Q52Eic), Twitter/X (https://bby.me/OaZNXu), or Instagram (https://bby.me/Q16jrU).
Please mention the phrase “Google review #191235” when reaching out.