Best Buy Thunderbird Rd.

so I’m excited to share my experience with this particular store and this particular gentleman. my first visit was for an HP printer got what I was looking for however, when I took it home, I realize that I needed something bigger so I figured I needed to go back and spend some more money lol I walked in with my return and behold the same gentleman walked up to the counter and said hi Sylvia, something I can help you with and immediately I was impressed. he actually listened to my first shopping experience you remember the things that I said to him, and he also helped me with the phone case that he took notice of my name so when I came in today, I said to him, I am looking for a new printer One that is a little bigger maybe I need something that is going to feed more Pages so was prepared to most likely to spend some more money. He said no worries. I got you come on over. He actually found me one a little less than what I spent for the first one I was like wow this is cheap cheaper. He said yeah promotion!! I was like this is great!! overall my experience at the store has been Pleasant made me feel seen and heard. if y’all get the opportunity to have your needs met asked for Abe real good guy. You’ll know him right away cause he smells good and he’sif y’all get the opportunity to have your needs met asked for Abe real good guy. You’ll know him right away cause he smells good and he’s a complete gentleman. Thank you for servicing me and thank you for your hospitality. I appreciate you. a complete gentleman. Thank you for servicing me and thank you for your hospitality. I appreciate you.

Don’t waste your time buy online

I initially assumed I may have visited on an off day, but after reading other reviews, it seems my experience wasn’t isolated. The interaction I had with the manager, who was also acting as the cashier, was very disappointing. I’ve never felt so disrespected over such a minor issue. I was told in-store that I couldn’t complete my return, so I called the Best Buy customer service line for clarification. They informed me there should be no issue processing the return. Based on that information, I went back to the store to respectfully clarify the situation. I made it clear that if the return still couldn’t be processed, I would understand. I simply wanted consistency after receiving two different answers. Unfortunately, the experience left a very negative impression. I won’t be returning to this location and hope management addresses the professionalism and communication concerns.

Had difficulty finding a clerk to assist me, they all seemed to look past me. Very helpful after I tackled one.