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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5473 reviews)
Uncle D
February 17, 2026
1 out of 5
Don’t waste your time buy online
Response from Best Buy
February 18, 2026
Hello,
Thank you for the review. We regret to learn you had a bad experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 118812
Michael J
February 17, 2026
1 out of 5
I initially assumed I may have visited on an off day, but after reading other reviews, it seems my experience wasn’t isolated. The interaction I had with the manager, who was also acting as the cashier, was very disappointing. I’ve never felt so disrespected over such a minor issue.
I was told in-store that I couldn’t complete my return, so I called the Best Buy customer service line for clarification. They informed me there should be no issue processing the return. Based on that information, I went back to the store to respectfully clarify the situation. I made it clear that if the return still couldn’t be processed, I would understand. I simply wanted consistency after receiving two different answers.
Unfortunately, the experience left a very negative impression. I won’t be returning to this location and hope management addresses the professionalism and communication concerns.
Response from Best Buy
February 17, 2026
Hello Michael,
Thank you for your review. Receiving conflicting information regarding a return can be frustrating. This is never the kind of experience we want our customers to have. We'd be happy to assist with any further questions or concerns, and would also like to document this experience. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/tlc09t)
- Twitter/X (https://bby.me/5uiafv)
- Instagram (https://bby.me/f1uigk)
When reaching out, please reference your Google Review 118449.
David
February 16, 2026
3 out of 5
Had difficulty finding a clerk to assist me, they all seemed to look past me. Very helpful after I tackled one.
Heidi H
February 15, 2026
5 out of 5
I normally dont go to Best Buy, but I came in today with a friend and Taylor in cell service worked with us, and he deserves a shout out. He was amazing to work with!