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Shop exclusive savings on top tier brands at the new Major Appliances Outlet—right here in store.
Services Offered
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5617 reviews)
Rick M
November 13, 2026
5 out of 5
I stopped in to check with their automotive team. To see what it would take to replace the C port connector in my Tucson. Fantastic help I can order the parts needed and have them installed.
Jamus T
November 12, 2026
1 out of 5
Do you want to know a model for a failing business?
Best Buy.
Their installation services run from 7 AM to 7 PM. Despite that, they refuse to come and do the installation at a time that someone will be available. They would rather refund thousands of dollars than to simply work with the customer schedule. The level of hubris involved in that…they want thousands of dollars AND I have to completely arrange my life around their schedule. If not, well Best Buy doesn’t need my money. Unbelievable
Response from Best Buy
November 12, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Tanner W
November 10, 2026
2 out of 5
Waited half and hour for help in an empty store... go somewhere else
Response from Best Buy
November 11, 2026
Hello, Tanner,
Thank you for reaching out to share your concerns with the lack of support in the Phoenix, AZ Best Buy location. Please reach out to us with review 253294 so that we may assist you with placing a complaint and assisting you in any way you may need.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
brian s
November 10, 2026
1 out of 5
Best Buy uses false advertising and Bait and Switch to try and get customers and corprate admits to it . Have Recordings.
Response from Best Buy
November 11, 2026
Hi, Brian,
Thank you for reaching out and sharing your experience. This is far from the experience we intend for our customers. We intend to provide a quality sales and customer service experience for our customers looking for resolutions in-store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/qbjdUs)
Twitter/X (https://bby.me/y2cEDp)
Instagram (https://bby.me/AHK94v)
Please mention your review #253267, so we can document your experience and/or if you have any questions.