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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5399 reviews)
Joyce W
December 12, 2025
3 out of 5
Only one person at geek squad station. I have an appointment time and I might as well have been a walk in.
sharina o
December 10, 2025
5 out of 5
Superfast pick up brought TV for Black Friday
Jordyn J
December 09, 2025
3 out of 5
Not this store's fault but no place else to voice complaints. Check your delivery methods before ordering online. I bought an electronic device over Black Friday because I was promised next day delivery. Turns out they use a service called "Roadie", essentially a Doordash service for non-food products. AKA anyone can offer to deliver your brand new shiny device and the drivers have been known to steal them with little to no repercussion. They offer a tracking site where I watched my 'driver' sit at home for 2 days claiming he was on his way to pickup my device. Good luck with customer service too, I called the Roadie support twice and was on hold for 30 minutes until I got hung up on. Genuinely so lame. Talked with Best Buy support and they can't do anything about it. Can't change it to pickup, can't change it to standard delivery, can't refund, can't cancel, nothing. Because it's in 'transit' despite never being picked up... Yeah okay. I ended up going in person to purchase it, and cancelled the charge on my card. Four days after the initial delivery date I received the first shipment, got charged agains, and now have to go in person to refund that. A complete waste of time.
Tanner L
December 06, 2025
5 out of 5
You can buy phones here! Cheap ones too