Best Buy Thunderbird Rd.

After selecting a box of cards off the shelf the staff could not ring up the item. They informed me that they could not sell this product until tomorrow. Nobody in the store could resolve this, they wouldn't sell me the box of cards. Boo Best Buy corporate bologna, ill go elsewhere.

I went in yesterday to buy a laptop and Sara the manager helped us. I thought she was doing a great job at first but she flat out lied to me multiple times, and took advantage of me to make a sell-. She told me the laptop I liked, she had one that was considered open box that a customer just didn’t like it and returned it. She told me that it was in excellent condition and that it was just returned in 05/31/26. When I got home I looked at the box and the condition said fair and the return date was in April. She then convinced us to get the portable monitor to go with the laptop because I’m handicap I use a wheelchair, she said it would be convenient for me. She said it was brand new and when we get home I opened the box and the screen has a huge scratch across the front of it.Also while we were checking out her phone rings and she takes the call and she stood there talking to her boyfriend about what their going to do for dinner, 5 minutes later she finishes checking us out. It is disgusting to me that sara literally took advantage of me being in a wheelchair and letting me spend $784 for a poor quality laptop and monitor all so she could get her commission.

Tue best place 👍

Purchased a $25 screen protector after being told there is a warranty on it if cracked or broken. It broke several months ago so I removed it with intentions to bring it in. Long story short I passed by a store and decided to come ask for the replacement. I’m being told it cannot be replaced as I cannot provide the original broken one. I was not told this information at the time of purchase. I would never have purchased such a pricey screen saver if the warranty couldn’t be honored. I’m highly upset and suggest the workers at this location be trained to offer full transparency.