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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5247 reviews)
Jerry R
March 29, 2025
5 out of 5
The service was outstanding. I bought a new cell phone and Kalisha helped me with everything. She was friendly, helpful and went over and above. Three days later I went back to buy another phone and again she was amazing.
Tawnya L
March 28, 2025
5 out of 5
The geek square saved me from hours of headache. I was going to have to change my email and all my accounts, but because of him, I now don't have to.
Ivette U
March 24, 2025
1 out of 5
If I could leave a negative 1 star on this place I would. I have never ever ever wrote anything negative about any place I’ve been too even if it was awful but this location and one particular employees attitude was THAT bad to where I am sitting in my car right now outside this location writing this. I asked a very simple question because the employees are suppose to have more knowledge on tech stuff right? This employee talked to me in such a degrading way that it made me feel so stupid for even asking for help. They did not even bother to offer me the assistance I needed and instead sent me to the back where my device was located. I stood there looking stupid as he instead walked another customer over to help him out. Trust me we have all worked lousy jobs but at the end of the day aren’t employees there to HELP? I’m sorry to everyone else at this location but this one employee left me not wanting to come to this location ever again. I won’t post the persons name but if management wants to know who it is I would be more than happy to let them know.
Response from Best Buy
March 24, 2025
Hey, Ivette.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64964421.
Regards,
^Jason
Hailey R
March 23, 2025
5 out of 5
Seth was very helpful keeping the store open so I could pick up something I really needed. Thank you to the Thunderbird Best Buy crew!!