Best Buy Thunderbird Rd.

i came in about 10 minutes before close to buy a mouse. i was worried they would be mad i came right before closing, but all 3 employees i spoke with were still very helpful and did not seem bothered at all. i was still out of the store at right about closing time, but i didn’t feel rushed at all. great customer service.

Always have liked Best Buy for newest stuff

Service Review - Not store specific Purchased a television in store the sale process was good compared to Costco's amount however the geek squad delivery and wall mount service for $170 has been 1 star. From bad contact details listed by staff and poor delivery status resources we missed our initial delivery appointment. We are now 5 calls later with customer service and an escalation member. They have (over)promised new delivery twice and basically changed their minds. Now we won't have our tv for 15 days after purchase. Which was a birthday gift that has yet to be enjoyed. We don't spend this kind of money all the time so this experience has been disappointing. We won't be giving our business again in the future I do not recommend this geek squad service but Costco's wall mount and TV installation instead you do indeed pay for what you get.

Called the number to check if they had apple pencils (1st gen) in stock. They did, and the woman over the phone was extremely persistent that I pay for the product over the phone. She insisted that if I didn't pay online, then the product would not be available at the front for pickup. Neither my boyfriend or I thought that made sense- why not just pay for the product when we go to the store especially since it's verified to be in stock? But we didn't feel like arguing, so we did, and then drove to the store. The store then told us that our product wasn't ready yet (so it wasn't even at the front), and now since we paid online, we had to wait for the transaction to completely settle before we could get the pen, as opposed to being able to pay for it in real time like literally any other transaction on planet earth, lmao. So now we're short 108, gas, and time, for a product we'd currently already have if the sales assistant wasn't so borderline cohersive about paying online. Now we're stuck waiting an indeterminate amount of time. I'm sure the pen will be fine once we're eventually given permission to own the item we paid for 26 minutes in advance to arriving at the store, but I'll be honest- this was my first experience with Best Buy, and I'm not likely to repeat an attempt, at all. This was genuinely stupid. Ntm, sales assistant said they would send me an email when it was actually ready- but they don't have my email, nor did they actually ask for it. They also offered to give a 45 dollar gift card for the apple pen pro, but I can sell that myself for 79-100, so not a great offer on top of a decently 💩-y experience. Yeah, definitely my first and last time with Best Buy as a whole.