Only one person at geek squad station. I have an appointment time and I might as well have been a walk in.
sharina o
December 10, 2025
Superfast pick up brought TV for Black Friday
Jordyn J
December 09, 2025
Not this store's fault but no place else to voice complaints. Check your delivery methods before ordering online. I bought an electronic device over Black Friday because I was promised next day delivery. Turns out they use a service called "Roadie", essentially a Doordash service for non-food products. AKA anyone can offer to deliver your brand new shiny device and the drivers have been known to steal them with little to no repercussion. They offer a tracking site where I watched my 'driver' sit at home for 2 days claiming he was on his way to pickup my device. Good luck with customer service too, I called the Roadie support twice and was on hold for 30 minutes until I got hung up on. Genuinely so lame. Talked with Best Buy support and they can't do anything about it. Can't change it to pickup, can't change it to standard delivery, can't refund, can't cancel, nothing. Because it's in 'transit' despite never being picked up... Yeah okay. I ended up going in person to purchase it, and cancelled the charge on my card. Four days after the initial delivery date I received the first shipment, got charged agains, and now have to go in person to refund that. A complete waste of time.
Tanner L
December 06, 2025
You can buy phones here! Cheap ones too