Best Buy Thunderbird Rd.

Helpful employees but they seem to be in a hurry.

Don’t use Best Buy or their authorized service providers in the Valley for installation. Best Buy directly communicated via text to confirm the delivery and required preparation 3 TIMES from the date of placing the order to the date of installation. This should have been the first warning. I was contacted by the Best Buy contracted third-party authorized service provider, Kingdom Installs, at 12:15 am via text to confirm installation (which I had already did 3 times prior directly with Best Buy)! I did not see the Kingdom Installs text until the morning when they sent a second text canceling the service because I had not confirmed! I immediately called Kingdom Installs to explain what had transpired and they were going to see they could still do the delivery and installation the day I had taken off work. They called back 30 minutes to assure me that they could still do the delivery and installation. About an hour later, Kingdom Installs, called back to say their installer was at Best Buy (yes the right location) to pick up the items and explained that Best Buy didn’t have the order information and “had no idea what the technician was talking about.” I immediately called Best Buy customer service to explain the situation. Best Buy customer service confirmed the order via the order number available on both the receipt and installation service order and said they would reach out to Kingdom Installs to return to the store for pick up and also contact the store directly to make sure they were aware too. I was told I would be updated should there be any issues. Fast forward 7 hours later, I get a phone from DIFFERENT Best Buy contracted service provider, CRST Home Solutions. They informed me that their service technician was in an accident and couldn’t make the delivery. How CRST got involved in the delivery and installation was news to me. I expressed my sympathy and declined to take another day off to reschedule and have to personally manage about 2 hours of delivery and installation services of products purchased at Best Buy. I then called Best Buy customer service and canceled the order. If you enjoy working and managing through 2 hours of chaos between Best Buy customer service and their contracted service installers and waiting all day for delivery and installation to then have to reschedule another day off from work, this is the place to go.

After ringing up half my items at checkout, employee just walked away to help some other customer at the door. She didn't say a word to me and never came back. Had to flag down another employee to finish the checkout. Just baffling.

Management is terrible here. Starts from the top and rolls down. I asked for a supervisor when Resse says she can't take accept my return, I explained I was a member but she said I could only get store credit. I asked for a supervisor. The supervisor Phoenix says she's doing me a favor in accepting my return and is not supposed to allow it because it past two weeks (knowing I'm a member which allows for returns up to 45 days). She called over her manager Pablo who clearly didn't give a flip either. Not trying to be a karen but damn it, customer service has gone down the tubes.