Best Buy Ahwatukee

I keep going back so it must be good!

Best buy always seems to surprise me when it comes to looking for something for a birthday. I never knew they stocked anime products. My wife told me they did so I went to the store and sure enough they did have some anime stuff. Not a lot but enough and I found exactly what I wanted. I also utilize the QR code they have on the price label with their products and I usually scan the QR code to make sure the product is in the right slot with the right price. So I found a couple things for a birthday. Went to the register and low and behold both items were on sale even though they weren't labeled that they were on sale. So I knocked out 2 birds with one stone and got both items for half price. Thanks Best Buy and keep up the great work.

I originally went there to get a PlayStation. 5 controller replaced for sticking drift. The controller was still under the Geek Squad warranty until December 2025. I was unaware that the policy had changed to where they could no longer replace it in store. But I would have to call the 800 geeks gold number, but when I did call They told me that I would have to make an appointment in store, to get the controller fixed, which kind of led to a clash of back-and-forth eventually the geek. Squad team member called the store manager, and I was able to get the replacement

I waited patiently for way too many hours and way too late the night of the Switch 2 launch. Of course, they had problems with their registers being down which caused much more waiting than it should have been. That in itself is fine and I wasn't going to complain. Unfortunately, I ended up returning the Switch 2 and forgot my Breath of the Wild cartridge still installed in it. A few weeks later I went back to ask about it. They couldn't bother to even lift a finger to check and basically told me to go away. I tried a few times to work with Live Chat on their website, and they just keep saying they are putting in a ticket with the Returns Center and they will contact me within 72 hours, but I never hear from them. Completely useless. Terrible customer service. Obviously, I realize it was my fault for forgetting my game but I'm sure it's a fairly common issue and I expected them to handle it better.