Best Buy Ahwatukee

I originally went there to get a PlayStation. 5 controller replaced for sticking drift. The controller was still under the Geek Squad warranty until December 2025. I was unaware that the policy had changed to where they could no longer replace it in store. But I would have to call the 800 geeks gold number, but when I did call They told me that I would have to make an appointment in store, to get the controller fixed, which kind of led to a clash of back-and-forth eventually the geek. Squad team member called the store manager, and I was able to get the replacement

I waited patiently for way too many hours and way too late the night of the Switch 2 launch. Of course, they had problems with their registers being down which caused much more waiting than it should have been. That in itself is fine and I wasn't going to complain. Unfortunately, I ended up returning the Switch 2 and forgot my Breath of the Wild cartridge still installed in it. A few weeks later I went back to ask about it. They couldn't bother to even lift a finger to check and basically told me to go away. I tried a few times to work with Live Chat on their website, and they just keep saying they are putting in a ticket with the Returns Center and they will contact me within 72 hours, but I never hear from them. Completely useless. Terrible customer service. Obviously, I realize it was my fault for forgetting my game but I'm sure it's a fairly common issue and I expected them to handle it better.

This is by far the worst besy buy location I have ever been to. Their geek squad is completely incompetent at fulfilling basic expectations they set up, honoring committments, and quoting their work accurately. They do half a job then bail out unless you pay another $200 and have no empathy for wasting customers' time and money. Their general manager's response to customer complaints is "take it up with corporate." Explains a lot about his employee's attitudes. BEYOND DISAPPOINTING EXPERIENCE.

Los productos en tienda son escasos. Tienes que ir a otra sucursal para obtenerlos