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Best Buy Ahwatukee
Services Offered
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Frequently Asked Questions About Best Buy Ahwatukee
How do I check product availability at the Ahwatukee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ahwatukee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ahwatukee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ahwatukee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2867 reviews)
Germaine
February 17, 2025
1 out of 5
We had a few questions about TVs and no one was around to offer help. When we walked to the front of the store for help, we asked one gentleman and he was seemingly uninterested and said he’d send someone (this was a shorter gentlemen during the night shift on a Monday). Finally, we were approached and we asked to turn on one of the TVs we specifically came for that was on display but wasn’t on, and he said the Samsung guy would have to come and it’d be time consuming to set up and SIMPLY turn on. He almost walked away but we still had a few questions. He was in a tan beanie. Everyone was so disinterested and not helpful at all. The customer service here sucks. I would advise to go to the chandler fashion center one since they have WAY better service.
Response from Best Buy
February 18, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience when making your purchase with us and getting support in-store. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64824943" and share your full name, email, and phone number.
Thanks,
^Jacob
Thay P
February 12, 2025
5 out of 5
Convenience, good deal, good location 😍
Lenore G
February 10, 2025
4 out of 5
I was looking for a TV antenna and the gentleman that helped me in that department was very friendly and helpful!
Brice C
February 07, 2025
1 out of 5
Let me stand there for 15 to 20 only to tell me I should have made an appointment and it will be much longer wait for service. Makes me wonder why I pay for the additional coverage if I'm just going to be turned away when I need something fixed. I'll be looking for a different than location at the very least.
Response from Best Buy
February 07, 2025
Hi, Brice,
Thank you for your review. I understand how incredibly challenging it is to experience such long hold times and delays in getting information, especially during a store visit for service. That's definitely not the experience we want any of our customers to have.
We're always looking for ways to improve our service and make the process smoother. So that we can formally document your concerns, please send us a private message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport with your full name, phone number, email address, and your Google review 64788605.
Kind regards,
^Pre