Best Buy Ahwatukee

During Black Friday, I purchased a TV. However, the courier showed that it had been delivered, but I didn't receive it! I waited for two days but still didn't receive it! I called the Best Buy customer service, and they told me they would help me check and asked me to wait for 24-48 hours! Then I waited for several days and called again, but they still told me to wait for 24-48 hours! But every time they kept repeating that they couldn't help me solve the problem! Then I found the manager! The manager said they would definitely help me review! But it still required 24-48 hours! Today, I called the Best Buy customer service again, but this time they actually told me that because the courier showed that it had been delivered, they couldn't help me with anything! Because it was shown as delivered! From December 3rd to today, they even shifted the responsibility to the customer! The customer service actually thought that I had received it, but I still wanted a refund! After all, it showed that I had signed for it! I wanted to know the tracking number, but there was none! No photos either! Who would believe that it was delivered? I also bought headphones that day, and the headphones had a tracking number! The TV not only didn't have one, but it also showed as delivered? I can't believe it. I've been buying things at Best Buy for so many years, and this is the first time I've encountered such a problem! Best Buy actually wants to keep shirking responsibility and not solve it! And they even shift the blame onto the customers! Is this the standard of customer service for big companies?? I will never buy anything from here again! Because even if you purchase products here, they won't show the delivery status! Then you have to keep calling, and the customer service will think it's your own problem! They won't help you solve any problems! They will only want to collect the money and return their goods!

Great Customer Service in the computer department on Saturday night December 13, 2025 with a nice young gentleman. He sold me 2 computer monitors, docking system and computer accessories.

Called the provided number to speak to someone and it’s the stupid AI!! It keeps hanging up on me because it doesn’t understand! Stop being cheap and have real people!

All too interesting. I walked into thr store 12 minutes before closing and the young man at who is supposed to acknowlesge customers remained silent on my arrival and departure, outside of him glancing up. This is the first time I experienced this at any Best Buy. What is unfortunate is I make all my major purchases, as a Total Member, from this Ray Rd location. I just expected better. Props to the gentleman at the Camelback/Biltmore store; he truly goes above and beyond.