Danny T
September 05, 2026
I bought a laptop and pay $40,- for setting it up, I returned after 1.5 hours for picking it, I need to try to access my Hotmail account before I leave, but I forgot my password, I asked the staff if he could help me, he said no, can't do anything, I am sure that must be some way to access even forget password, but he just keep saying sorry can't do anything, I can tell from his face that he is not keen to help me. it is so ironic the text from Best Buy says "we are here to help" really disappointed. Hope B.B. can arrange some knowledge and enthusiastic staff.
Response from Best Buy
September 06, 2026
Hello Danny,
Thank you for sharing your experience. We can see why you’d be upset. We understand your frustration after paying for a laptop setup service and then needing assistance accessing your Hotmail account, only to feel that your concerns were not fully addressed. We can appreciate how disappointing it is when you expect additional support during the setup process and leave feeling that the service did not meet your expectations. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #218800 privately.
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The workers here are all extremely inviting and helpful.
cutaway
September 03, 2026
Dana Brook was awesome! Great customer service and highly knowledgeable. She gave excellent advice and saved me a lot of aggravation. I appreciate this level of service.
Had a pair of Shokz that were one year old and quit working. Replaced no questions asked because we have total care.