Best Buy Ahwatukee

I bought a Nintendo Switch at Store 177 for $456.10 over a year ago. It sat unopened in the box the whole time because of a move. When I finally took it out, one controller wouldn’t actuate at all. Everything else was brand new and untouched. First I took just the controllers in. They asked if I had an extended warranty, I said no, but they told me it would still be okay if I brought the whole unit. So I went back a second time with the entire Switch. Then the guys acted like they’d never seen me or the stuff before. I asked for a manager and the duty supervisor showed up. He said the exchange looked good but refused anyway because of their 15-day policy. I showed my bank statement with the store number on it. Still no help. I asked for the regional manager’s contact information and he handed me a Best Buy customer service card — the same one I had already looked up while waiting for them to fumble around. Then I asked him to take my info and escalate it to his GM. He said he didn’t have a number, told me to hold on, went to another desk, came back with a GM business card and said just email him because he gets customer emails all the time. I told him I asked for contact information, not just a number. He said “no you asked for his number.” I said no, I asked for contact info, but thanks anyway and left. On top of everything, when I looked at the bad controller I noticed dry glue under the kickstand. Pretty sure it was refurbished and sold to me as new. I just bought a TV and extra controllers that are still in the return window. Those are going back Saturday. Too bad the scooter is just outside the date or it would be gone too. For a $25 controller this store just lost a loyal customer for good. I will never be back. Stay away from Store 177 if you don’t want the headache and the runaround. 1 star.

Had a bulging battery in my laptop. The Geek Squad service tech was able to remove it successfully and dispose of it safely.

Would have been a 4 star review if this location didn't have such a solid staff. We were a little disappointed at the lack of on demand items that we wanted. We wanted to make more in purchase items to avoid problems that happen with online purchases. However, the staff was friendly & helpful at every turn! They dug deep for items of interest, they accepted our very reasonable return for an item that we wanted to upgrade from a product that stopped working. The pick up service was always quick & what we preferred to do. Probably 4 visits in 2 weeks on very different days with consistent service.

Niko helped me out today with picking out a PC for my son. I appreciate it