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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1979 reviews)
Monica I
October 11, 2025
5 out of 5
Was given a car stereo for Christmas & these guys we so helpful. They helped me pick 1 & went through how to best price to get me in all with instal. When I dropped it off they were super friendly & made sure I understood everything.
Carol J
October 10, 2025
1 out of 5
I don't think I have ever left a negative review for any service or product, but this one is called for. In early July I was shopping for an I phone; I wanted to switch from android to Apple since my computer is apple and I am particularly focused on pictures. I want to best buy for advice and help. For context , I have spent several thousand dollars at Best Buy in the last 10 years; 2 desk tops, 4 laptops, 2 or 3 iPads, and at least two phones. The customer rep told me that the I phone 14 had the same camera in it as the 16 , and so for approximately $600 less I bought the 14. I had financially been planning on the 16 . Well, after getting it home, working with it, and showing to friends I learned that the camera is not at all the same. Three weeks after the purchase I went backed to Best Buy and asked to return it and buy the (more expensive) 16 pro. The Best Buy on line site states that this can be done up to 4 weeks so I was well within my window. The customer service desk refused to help me; they stated that the return policy was only valid for people on Verizon (it does not say this on line and I do not have Verizon.) Knowing I would loose money, I asked for a trade in quote and they would not even give me that. It's impractical to drive to the Valley to give my business directly to Apple, but that may be what has to happen. Meanwhile I am stuck with a 14 when I want a 16 pro.
Response from Best Buy
October 10, 2025
Hi, Carol,
Thank you for reaching out to share your concerns on your purchase. I can understand your confusion as the information on activatable devices is clear that they all have a 15-day Return and Exchange Promise window. There is an asterisk online at https://bby.me/quqgdi that shows that there is an exception for Verizon customers that upgrade their device or get a line with a device with Best Buy that states "*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers." If you would like support please reach out to us on any of our social media profiles below for support with Review 54003.
Facebook (https://bby.me/ihp408), Twitter/X (https://bby.me/5ef6rr), Instagram (https://bby.me/4fp5rm)
Irma C
October 07, 2025
2 out of 5
Why is it impossible to reach someone at your store!?! All calls are sent to call center?!! It’s horrible customer service. Fix it.
Response from Best Buy
October 07, 2025
Hello, Irma,
We can fully understand the need to speak with someone at your local store, when needed. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #52915" for reference. You can find us here:
Twitter(X):
https://bby.me/kq9gs2
Facebook:
https://bby.me/h7bqd1
Instagram:
https://bby.me/o2na46
Larry L
October 06, 2025
5 out of 5
Fixed an issue that to phone agents could not fix. Manager was great.