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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1945 reviews)
Rebecca B
July 02, 2025
1 out of 5
You cannot call this store without being subjected to a barrage of AI unrecognizable options and endless transfers being hung up on it is not worth the time or trouble just to get a simple answer. My account with Best buy never buying from them again because they are not the best they are the worst!!!!!
Melanie K
June 30, 2025
5 out of 5
Excellent customer service. The young man helped me find exactly what I needed, and helped me get the 50" TV into my car. Thank you! 🥰👍
Gary C
June 23, 2025
5 out of 5
My computer failed after receiving an update. Couldn't do anything with it. Took the computer to the Geek Squad within Best Buy. They tried to recover the computer at the counter, but was not responding. They booked the computer in to have others look at it. Within a few days the Geek Squad team returned full functionality to the computer. I highly recommend the Geek Squad team at the Prescott Best Buy. Thank you agents Page, Max and Lynn. GC
William M
June 21, 2025
1 out of 5
I wish there were double 00 for review.
I took my computer in for data transfer to new mini and they wanted my password. I gave to them...
Then when i went to pick up they told me it was the same password..
Then they did Not show up the next day like they said they would..
I hired another computer to do my set up and lo and behold...!!! The friggin password I gave them didn't"t work.. :(
Well, have you ever tried to call Best buy and talk to Live Person??
You should try it some time.
Meanwhile, don"t forget i am paying this computer guy $100.00 bucks.........because best buy can"t do what they said they would do and come out to hookup!!
Are you still with Me. I don"t want to bore you, maybe humor you instead, because this is really Not funny at all.
Best buy for purchase = okbest buy for service, professionalism, and keeping a schedual, is not good.
Everybody likes to point fingers when something goes wrong..
They are the professionals...???!!!
or
Are They !!!!!!