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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2052 reviews)
Zachary W
November 04, 2026
1 out of 5
Honestly before I went to "geek squad" to have my phone repair I thought bestbuy was a great company. Maybe it's the location, but the two experiences I have had with best buy phone repairs have been absolutely ridiculous and extremely time consuming and tedious. First time I stopped in was last Sunday after I broke my phone screen; and by doing some research it should have been no more than a day's wait to fix it.
Instead I sat for half an hour when I arrived for my appointment and I was the first in line... Then I sat for an hour waiting for "diagnostics" to come through, something that doesn't need to be done for a screen repair. Then I was told to come back Wednesday because thats when their apple techs work.
Instead I went to ubreakitifixit, and got my phone fixed in less than two hours, and a hundred dollars less.
Response from Best Buy
November 04, 2026
Hello!
We understand how important it is to have a working phone and how disruptive it can be when it's not working properly. After arriving for your scheduled diagnostic appointment and spending time waiting, being told that the service would need to be rescheduled for another day would understandably be frustrating.
We want every Geek Squad experience to be convenient, helpful, and respectful of our customers' time.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/I32JrK)
Twitter/X (https://bby.me/Rm0TtO)
Instagram (https://bby.me/kUVeiM)
Be sure to mention your Google Review number, #248573, in your message. Thank you.
Ronald M
October 25, 2026
2 out of 5
If you have an EV, forgot going here to have any electronics installed. They are clueless.
Natalie W
October 21, 2026
5 out of 5
A slow start, but excellent customer service at this location. Customer Service was great and helpful and my screen protector installer was friendly and informative. Good job 👏
James H
October 02, 2026
5 out of 5
Consistently great!