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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1913 reviews)
Donna S
March 10, 2025
1 out of 5
This long time Best Buy customer just experienced her last visit. You can’t call and speak to anyone locally and when you make an appointment for service, you’re shuffled off to customer service who can’t really help you because your iPhone 14Pro Max is so old (sarcasm) that they don’t stock the screen protectors. The kicker is that to place the order I have to go without a screen protector until the order comes into Best Buy. What nonsense! Best Buy used to be amazing but no longer.
Response from Best Buy
March 11, 2025
Hello,
Thanks for sharing your feedback with us. I understand the importance of ensuring that your phone is protected, so having to go some time before you can have a replacement screen protector, isn't ideal. I'd like to have our corporate team review the experience you had with this.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64912950" in your message.
Sincerely,
^Melissa
Holly L
March 09, 2025
3 out of 5
Huge store, no people.
Response from Best Buy
March 10, 2025
Hello, Holly,
Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important excellent customer service can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64909365
regards,
^Brandon
Garrett T
February 21, 2025
1 out of 5
DO NOT EVER GET SOMETHING DELIVERED FROM HERE! Orded a really nice 48" double oven, I paid $500 more than other stores selling the same product, I did that because Best Buy said it would be delivered sooner than the other stores. This was for a new construction home. I had crews here waiting for if so it could be installed and the countertops could be fit to the over properly. NO SHOW on the oven. I called and I was promised delivery 2 days later. It's 2 days later and now they are saying 7 more days. This house has a final inspection in 3 days.
Response from Best Buy
February 21, 2025
Hello, Garrett,
Thanks for reaching out and providing your feedback. Having all your appliances installed before a final inspection is important, so I can understand your frustration. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64838609". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Stephanie R
February 20, 2025
5 out of 5
Knowledgeable people!