'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1863 reviews)
William W
October 04, 2024
3 out of 5
The store seems to be well stocked and the associates on the sales floor are helpful and knowledgeable. On the downside the manager doesn't seem particularly competent. I was in today and there was no dedicated checkout register. Customers were forced to check out at the customer service counter, and there were two problems with this. First, the customer ahead of me had a legitimate customer service issue which obviously takes much more time to resolve than a simple checkout. Second, the customer service counter is clearly marked "Customer Service" and "Order Pickup and Returns". There was no indication that it was being used as a makeshift checkout, leaving customers looking around in confusion for something marked "Checkout". In the short time I was there three other customers approached the manager and (apparently) asked him where the checkout was. He directed them to "follow the yellow tape" in a tone which suggested they should have instinctively known that. I returned the merchandise I was holding to the manager and told him why he had lost the sale, pointing out the confusing lack of appropriate signage. He said he didn't have someone for checkout, but I don't see how that prevents him from manning a register himself, or pulling someone off the floor to do so, or hanging a prominent "Checkout" sign over the customer service counter. He didn't seem to understand that there was a problem, or how to rectify it. I would advise the owner to either provide additional training to this manager, or find a new manager.
Ann s
September 27, 2024
1 out of 5
My husband and I went to Best Buy a couple of days ago around 8 pm (they close at 9pm) one guy told me wear the remotes were and my husband went to look at computers, while looking no one came to help either of us (there was only one other couple in the store) or ask if they could answer any questions. As we were leaving I saw 3 or 4 employees standing around hanging out. We were told we had to ask for help, what happened to customer service??????????.
Response from Best Buy
September 28, 2024
Hi, Ann,
Thank you for taking the time to share this review with us, although we hate to hear you were unable to reach assistance while shopping in store. We would like to ensure your experience is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64018699. We look forward to hearing from you!
Regards,
^Katie
Susan H
September 26, 2024
5 out of 5
They had what we needed.
abraham c
September 23, 2024
1 out of 5
amazon is the way to go
Response from Best Buy
September 23, 2024
Hi, Abraham!
Thanks for sharing your feedback. We'd like to learn more about your recent experience. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regards to my Google review #64235007” and share your full name, email, and phone number.
Thank you,
^Allison