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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1962 reviews)
Jeanne L
August 24, 2025
5 out of 5
Great customer service from the geek squad
Nanette C
August 17, 2025
5 out of 5
Staff very friendly and helpful
David P
August 16, 2025
1 out of 5
Horrible customer service! One phone call shuffled several times , long with each time transferred. Installed stereo and speakers, poorly done and Best Buy will put any warranty work on the back burner to be bumped to a later date. Do not trust, to not use, do not use. Find a savvy teenager to do the integrity work.
Brandon W
August 13, 2025
1 out of 5
Best Buy Prescott is doing a repair on my phone. I’ve tried to call multiple times and cannot talk to anyone in stores to answer when the part might be in. It transfers me to there call center and they cannot answer the question. I am told to drive 40 minutes to the store to have my question answered. The phone number needs to go to the store not a 3rd party answering service!
Response from Best Buy
August 14, 2025
Hello, Brandon,
Thank you for the review. I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/vyjfui), Twitter/X (https://bby.me/f1pp7o), or Instagram (https://bby.me/jbhx8p). If you can also include, Google Review 29257 in your message, it'd be appreciated.
Regards,
^ Kristy