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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2006 reviews)
Cassandra W
March 05, 2026
1 out of 5
There's this loud fan they have by the registers and I don't know if I'm the only person who get this way but it emits a sound that makes me sick it hurts my ears it's loud and it just causes my stomach to turn. Customer service is ok. Usually clean. I go there for car speakers, TV mounts ECT . But not often so that's good!
Response from Best Buy
March 05, 2026
Hi, Cassandra,
Thank you for sharing your review. We want to provide a shopping environment that is welcoming and comfortable. We'd like to follow up and discuss your concerns further.
Please send us a private message on Facebook (https://bby.me/niz34n), Twitter/X (https://bby.me/7u23pp), or Instagram (https://bby.me/8g5gmu). Please be sure to mention "Google review 125994."
Donna B
February 24, 2026
3 out of 5
Recently took my laptop in for repair. They said it would take 4 weeks & had to be shipped to KY! Then while it was there I get an email saying they wouldn't work on it any further unless I agreed to pay $99 upon pickup. So I agreed. Then I get another email saying my part is back ordered. Finally I get a call that it's back in Prescott & I can pick it up. I make an appt with Geek Squad for the next day & first he can't find my computer then after 10 minutes of looking everywhere, he brings it to the counter & opens it up, turns it on, and this weird stuff comes up on my screen. I asked him what was going on. He said "oh, they did a complete factory reset so basically you have a new computer." I was like WHOA! All I needed was my screen replaced. No one TOLD me they were going to wipe out my entire computer! His response was :well, they should have told you that was a possibility when you dropped it off." I was so angry! I had to go home & reinstall EVERYTHING myself! Microsoft 365, my printer & drivers, all my documents which fortunately I had backed up on the cloud, all the programs (which a week later I am still not done with), and all the bills I pay online that I had saved sign ons to were wiped out since Microsoft was wiped out!! I will NEVER buy or service another product from them again!
Response from Best Buy
February 24, 2026
Hello, Donna,
Thank you for reaching out to share your concerns with the data loss from your computer being sent out for repair. We can understand that having concerns with the loss of data can be difficult. When dropping off your computer you are provided paperwork to sign that would ask if you would like to have a data backup as your computer may be factory reset and this would be at an extra cost. When customers do not request this it has to be checked off and signed to not wanting this service and would result in this loss. If you would like to chat with us on any of our social media profiles below you can reach out with Review 121194 for support.
Facebook (https://bby.me/y3vtbd)
Twitter/X (https://bby.me/ceyqmk)
Instagram (https://bby.me/8jnjyg)
Cody L
February 23, 2026
1 out of 5
I\nWas there for twenty five minutes trying to try on the new meta glasses and everyone is on pause in there
Elias L
February 16, 2026
4 out of 5
Once I actually managed to get help, it went smoothly. I needed to buy a cell phone, but there were no salespeople there. Then, when I tracked one down, she tried to sign me up for their credit card. When I said no, she calles for somebody to actually get me the phone, which he did after he tried to convince me to get the credit card.